Cancelled Sky-questions re resubscribing

Widescreen

Folks,

Finally cancelled Sky. Serving my notice. Been customer for 16 years with sports. Had a few deals along the way but never got a new box off them etc which is a bit of a bug bear of mine. Currently using the standard white sky plus box. I have the set up at home to survive without it. ie humax box etc..

However, I am kind of interested in getting the new sky hd box off em and maybe get a deal for 12 months and then I would keep it again after that.

Assuming I hear nothing from them and want to get a new deal

1)Can I subscribe from the same address again in the wifes name?

2) Can she use our joint account(same as was used by me previously) or should she use her own bank account for the dd?

Thats all really, thanks lads

steveon

Widescreen wrote: »

Folks,

Finally cancelled Sky. Serving my notice. Been customer for 16 years with sports. Had a few deals along the way but never got a new box off them etc which is a bit of a bug bear of mine. Currently using the standard white sky plus box. I have the set up at home to survive without it. ie humax box etc..

However, I am kind of interested in getting the new sky hd box off em and maybe get a deal for 12 months and then I would keep it again after that.

Assuming I hear nothing from them and want to get a new deal

1)Can I subscribe from the same address again in the wifes name?

2) Can she use our joint account(same as was used by me previously) or should she use her own bank account for the dd?

Thats all really, thanks lads

Same bank account will bounce it immediately. Sky have new security positions in place to stop people from signup again under different name. I have seen where same address will also bounce it but if you left sky under good terms u mite be ok.

winston_1

So you are attempting to commit fraud. The free box is a once only loss leader deal for first time customers. I don't think these forums are the right place to discuss fraud.

TireeTerror

winston_1 wrote: »

So you are attempting to commit fraud. The free box is a once only loss leader deal for first time customers. i don't think these forums are the right place to discuss fraud.

NO fraud here. He is talking about taking his wife taking out a subscription. Nothing fraudulent in that.

winston_1

TireeTerror wrote: »

NO fraud here. He is talking about taking his wife taking out a subscription. Nothing fraudulent in that.

He wants his wife to take a sub purely to get another free box which he is not entitled to. Clearly fraud. If Sky cotton on they will bounce it so surely it is wrong.

muffler

winston_1 wrote: »

He wants his wife to take a sub purely to get another free box which he is not entitled to.

......but a box that his wife would be entitled to, no?

TireeTerror

winston_1 wrote: »

He wants his wife to take a sub purely to get another free box which he is not entitled to. Clearly fraud. If Sky cotton on they will bounce it so surely it is wrong.

His wife is entitled to take out a subscription and receive the full benefits as a new customer to Sky. That is all, stop trying to find fault, its not really your place either as the OP was not asking about the morals or your opinion on doing it.

radiowaves

What is it with the Sky cheerleaders around these parts?

To the OP the address might prove a problem but if you add a (say) a to your numeric ie 15 Crestfallen Heights becomes 15a Crest... then it won't register on their system.

Did this myself successfully...

niallo27

radiowaves wrote: »

What is it with the Sky cheerleaders around these parts?

To the OP the address might prove a problem but if you add a (say) a to your numeric ie 15 Crestfallen Heights becomes 15a Crest... then it won't register on their system.

Did this myself successfully...

I know and the ****ers are robbing us compared to the uk.

steveon

radiowaves wrote: »

What is it with the Sky cheerleaders around these parts?

To the OP the address might prove a problem but if you add a (say) a to your numeric ie 15 Crestfallen Heights becomes 15a Crest... then it won't register on their system.

Did this myself successfully...

Just cause adding an a in the past worked does not mean it will work now, sky now have new procedures in place and weather we think its fraud or not to change the name on the policy for new equipment sky do....and will prevent it where they spot it.

niallo27

steveon wrote: »

Just cause adding an a in the past worked does not mean it will work now, sky now have new procedures in place and weather we think its fraud or not to change the name on the policy for new equipment sky do....and will prevent it where they spot it.

Why is it fraud though. If your contract is up are you not entitled to cancel it and someone else sign a new one. Possibly a grey area but calling it fraud is wrong.

Dr. Nick

I was thinking of doing this myself, not because I want a new box, because I want to avail of the new policy regarding the 'no phone-line required' (which is not available to current customers).
I can't get DSL broadband and am paying for a landline basically so sky can check my line which is ridicilous. I could go with my internet provider's VOIP option and save about €40 a month.

The other option may be to 'move house' which would also be pretty easy as I live in the country and can add townland, road etc. to my address.

Thoughts?

michael999999

steveon wrote: »

Just cause adding an a in the past worked does not mean it will work now, sky now have new procedures in place and weather we think its fraud or not to change the name on the policy for new equipment sky do....and will prevent it where they spot it.

Why did one of there salesmen call to my house a few months back then, promise me all new HD box and dish. Simply cancel and he would re sign me up there and then,he would just put my name and address As Gaeilge.

steveon

michael999999 wrote: »

Why did one of there salesmen call to my house a few months back then, promise me all new HD box and dish. Simply cancel and he would re sign me up there and then,he would just put my name and address As Gaeilge.

They shouldn't have and they are actually committing fraud by doing so! If they are found out by Sky they will be prosecuted for doing so I know of one such company on my patch that done the same and lets say are now almost out of business...

steveon

niallo27 wrote: »

Why is it fraud though. If your contract is up are you not entitled to cancel it and someone else sign a new one. Possibly a grey area but calling it fraud is wrong.

I didn't call it fraud sky do.... U get a box at the beginning which is subsidized and it takes Sky months to actually make any money off you...

michael999999

steveon wrote: »

They shouldn't have and they are actually committing fraud by doing so! If they are found out by Sky they will be prosecuted for doing so I know of one such company on my patch that done the same and lets say are now almost out of business...

In cork by any chance?

steveon

michael999999 wrote: »

In cork by any chance?

No they were a Limerick based companie...but they sold all over Ireland...enough said about them.

TireeTerror

steveon wrote: »

I didn't call it fraud sky do.... U get a box at the beginning which is subsidized and it takes Sky months to actually make any money off you...

My heart goes out to Sky....

radiowaves

TireeTerror wrote: »

My heart goes out to Sky....

Gmol

They called at our house and got us to ccancel and change to sky recently. Sky only found out when we told them I was leaving. It's not fraud as you are dealing with a rep from sky so if that's offered then it's Skys problem. Op I would call to cancel and they will probably give you the new box. That's what sky told me.

steveon

Gmol wrote: »

They called at our house and got us to ccancel and change to sky recently. Sky only found out when we told them I was leaving. It's not fraud as you are dealing with a rep from sky so if that's offered then it's Skys problem. Op I would call to cancel and they will probably give you the new box. That's what sky told me.

You are not dealing with a rep from sky u are dealing with a rep from a completely separate company. Many of the big ones around Ireland are KBO and muskerry to name but a few...they are not sky, they do not work for sky the reps work for a 3rd party company and in my opinion they should not be allowed to wear Sky branded clothing as they are lying about who they are...and when I confronted one such rep on my doorstep recently he told me he worked for sky until I informed him I was an installer before he finally told me what companie he worked for whom I complained to afterwards as there are all lying to people on there doorsteps.

Gmol

steveon wrote: »

You are not dealing with a rep from sky u are dealing with a rep from a completely separate company. Many of the big ones around Ireland are KBO and muskerry to name but a few...they are not sky, they do not work for sky the reps work for a 3rd party company and in my opinion they should not be allowed to wear Sky branded clothing as they are lying about who they are...and when I confronted one such rep on my doorstep recently he told me he worked for sky until I informed him I was an installer before he finally told me what companie he worked for whom I complained to afterwards as there are all lying to people on there doorsteps.

So they have not been given a contract from sky to resell the package? Where are the documentation and sky jackets coming from? If they are a sky authorised reseller then they are acting on behalf of sky.

steveon

Gmol wrote: »

So they have not been given a contract from sky to resell the package? Where are the documentation and sky jackets coming from? If they are a sky authorised reseller then they are acting on behalf of sky.

There a 3rd party company they are not SKY....anyone can print up a sky embroiled coat... they are authorized to sell sky but cancelling and signing people up again under a different name is against the rules set out by sky and any company found doing so get fined for each install that they deemed was fraudulently signed up...as well as a possible other hefty fine..and removal of their Sky accounts.

muffler

steveon wrote: »

There a 3rd party company they are not SKY....anyone can print up a sky embroiled coat... they are authorized to sell sky but cancelling and signing people up again under a different name is against the rules set out by sky and any company found doing so get fined for each install that they deemed was fraudulently signed up...as well as a possible other hefty fine..and removal of their Sky accounts.

They may not be employed directly by Sky - as in their wages aren't paid by Sky - but under law they are acting as agents for Sky. They/the company they work for have been given approval by Sky to sign up new customers and Sky will have to honour whatever deal is agreed to. I will qualify that by saying that the person signing up will subsequently receive a full set of terms and conditions and they legally are expected to agree to those and if not they can cancel again within the cooling off period.

steveon

muffler wrote: »

They may not be employed directly by Sky - as in their wages aren't paid by Sky - but under law they are acting as agents for Sky. They/the company they work for have been given approval by Sky to sign up new customers and Sky will have to honour whatever deal is agreed to. I will qualify that by saying that the person signing up will subsequently receive a full set of terms and conditions and they legally are expected to agree to those and if not they can cancel again within the cooling off period.

You are totally incorrect, I have had a number of calls from people who fell for the signup trap on the door and the account was bounced. Or from others who were still paying for their old accounts and now their new ones under the wifes name etc......if it works for you well done but not every1 will be so lucky.

Gmol

steveon wrote: »

There a 3rd party company they are not SKY....anyone can print up a sky embroiled coat... they are authorized to sell sky but cancelling and signing people up again under a different name is against the rules set out by sky and any company found doing so get fined for each install that they deemed was fraudulently signed up...as well as a possible other hefty fine..and removal of their Sky accounts.

As the person above stated they are authorised by sky so any any offer they make to the customer is deemed to come from sky. The issue is between sky and the 3rd party.

steveon

Gmol wrote: »

As the person above stated they are authorised by sky so any any offer they make to the customer is deemed to come from sky. The issue is between sky and the 3rd party.

They are not authorised by sky to lie and as such I have seem accounts bounce ...and on more than one occasion.

Gmol

steveon wrote: »

You are totally incorrect, I have had a number of calls from people who fell for the signup trap on the door and the account was bounced. Or from others who were still paying for their old accounts and now their new ones under the wifes name etc......if it works for you well done but not every1 will be so lucky.

Why are they paying for both accounts when you cancel with 1 months notice unless under contract. Personally If a representative acting on behalf of sky offers something and you accept and signed by the customer is voided by sky then there is no account and the customer would not have to pay for it.

Gmol

steveon wrote: »

They are not authorised by sky to lie and as such I have seem accounts bounce ...and on more than one occasion.

That's not the customer s concern.. that sky and the 3rd parties problem.

steveon

Gmol wrote: »

That's not the customer s concern.. that sky and the 3rd parties problem.

It is when a customer signs up again...and waits until there old sub expires goes to get new sub put in and sky refuses to activate the card...I have seen it happen countless times...how much clearer can I put it...

Gmol

steveon wrote: »

It is when a customer signs up again...and waits until there old sub expires goes to get new sub put in and sky refuses to activate the card...I have seen it happen countless times...how much clearer can I put it...

So the sub expires, then they don't pay. They won't be paying sky if sky refuse to honour an agreement from a third party agent representing them fraudulently or not. So that leaves the customer with no contract and free to move elsewhere. What you are not understand ing is that sky are permitting the 3rd party to represent them. The customer accepts the offer from the licenced seller.

steven087

Get a dream box problem sorted

steveon

Gmol wrote: »

So the sub expires, then they don't pay. They won't be paying sky if sky refuse to honour an agreement from a third party agent representing them fraudulently or not. So that leaves the customer with no contract and free to move elsewhere. What you are not understand ing is that sky are permitting the 3rd party to represent them. The customer accepts the offer from the licenced seller.

Customers can go any where they want after 12 month contract, they don't need to be lied to and have their account bounced to be forced to do so. I wouldnt like to be in the position that its happened to especially when theres young kids in the house. People accept an offer from a licensed seller but they shouldn't be lied to in the process, Sky should just upgrade everyone it would be cheaper and beneficial to them in the long run.

Sky are permitting a 3rd party to represent them but what u fail to see is we have rules which we are meant to adhere to otherwise we risk the right to loose our license with sky. The big companies get away with lying but us small timer independent installers cannot do the same signup procedure as I just told u we cannot sign anyone up with just a written contract...so Im wondering how they get away with it. All contracts are now done verbally as well as a written contract.

Gmol

steveon wrote: »

Customers can go any where they want after 12 month contract, they don't need to be lied to and have their account bounced to be forced to do so. I wouldnt like to be in the position that its happened to especially when theres young kids in the house. People accept an offer from a licensed seller but they shouldn't be lied to in the process, Sky should just upgrade everyone it would be cheaper and beneficial to them in the long run.

Sky are permitting a 3rd party to represent them but what u fail to see is we have rules which we are meant to adhere to otherwise we risk the right to loose our license with sky. The big companies get away with lying but us small timer independent installers cannot do the same signup procedure as I just told u we cannot sign anyone up with just a written contract...so Im wondering how they get away with it. All contracts are now done verbally as well as a written contract.

I agree with you that the customer shouldn't be lied to. But the fact is it is happening. I spoke to sky directly about it when reregistering and they conceded I had done nothing wrong which I hadn't. I had agreed to the arrangement put forward by the licenced 3rd party agent. Sky were apologetic about the position I had been put in.

I am surprised sky would double charge clients in this position for the old and new accounts as they would be in a very dubious position. The sensible course of action is to honour the new contract and review their agreement with the 3rd party.
They must be looking at the cancellations within say a month and determine what a reseller has been up to in that area.

steveon

Gmol wrote: »

I agree with you that the customer shouldn't be lied to. But the fact is it is happening. I spoke to sky directly about it when reregistering and they conceded I had done nothing wrong which I hadn't. I had agreed to the arrangement put forward by the licenced 3rd party agent. Sky were apologetic about the position I had been put in.

I am surprised sky would double charge clients in this position for the old and new accounts as they would be in a very dubious position. The sensible course of action is to honour the new contract and review their agreement with the 3rd party.
They must be looking at the cancellations within say a month and determine what a reseller has been up to in that area.

exactly as I said I know of one company that got fined for over 200 signups...at one stage that were all re-signups under different names...but in many cases sky will now block them at the offset, if they spot them and what need to remember is most reps who knock on your door are on commission and if they sell nothing they make nothing....so some will tell any form of porkie and lie by saying the work for sky just to make the sale.

Gmol

steveon wrote: »

exactly as I said I know of one company that got fined for over 200 signups...at one stage that were all re-signups under different names...but in many cases sky will now block them at the offset, if they spot them and what need to remember is most reps who knock on your door are on commission and if they sell nothing they make nothing....so some will tell any form of porkie and lie by saying the work for sky just to make the sale.

Yes but from the customer s perspective they do work for sky. It's sky's responsibility to monitor their licenced agents not the customer. Also sky should be providing free replacement s of the old white boxes for longstanding customer s which they actually told me they would have.

muffler

Bottom line is that Sky are responsible not only for the actions of their staff but also the actions of their agents.

winston_1

Gmol wrote: »

Also sky should be providing free replacement s of the old white boxes for longstanding customer s which they actually told me they would have.

Why? The white boxes are the property of the customer, why should Sky replace them?

Do you expect Ariel to replace your washing machine or Esso to replace your car?

Gmol

winston_1 wrote: »

Why? The white boxes are the property of the customer, why should Sky replace them?

Do you expect Ariel to replace your washing machine or Esso to replace your car?

Because it's a sensible business strategy what they lose on providing a new box after a certain number of years they retain the customer and tie them into a contract. Additionally the customer service they provide means the loss on the box is negated as customer s are less likely to switch provider.

TireeTerror

steven087 wrote: »

Get a dream box problem sorted

After reading about this tactic on here, I bought a Vu+ Duo2 a couple of weeks ago. One of the best things I have ever bought!!!

jimf

what really annoys me about all this lads is after 16 years as a loyal customer sky give you sweet fa

yet if your a newbie they give you the sun moon and the stars oh and the sky and you could be gone again in 12 months wheres the loyalty there from the service provider

muffler

Have you talked to them?

It's good to to talk

winston_1

jimf wrote: »

what really annoys me about all this lads is after 16 years as a loyal customer sky give you sweet fa

yet if your a newbie they give you the sun moon and the stars oh and the sky and you could be gone again in 12 months wheres the loyalty there from the service provider

As has been said before the free box, sun moon and stars is a once only offer for new customers. You were a new customer once. No business can afford to give away £250 worth of gear every couple of years or so. Very few people will actually carry out their threat to cancel either.