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query re domestic urban

nicearbhaill · 2013-12-28 17:46:25

hi my bill states domestic urban price plan. Could this be explained. I had thought I was on a nightsaver rate (not sure if this is right name). I can provide account details etc Thank you

28-12-2013 5:46pm

#1

nicearbhaill

Closed Accounts Posts: 169 ✭✭

Join Date: September 2008

Posts: 146

hi

my bill states domestic urban price plan. Could this be explained. I had thought I was on a nightsaver rate (not sure if this is right name). I can provide account details etc

Thank you

0

Comments

#2 30-12-2013 8:45am

Electric Ireland: David

Closed Accounts Posts: 1,457 ✭✭✭

Join Date: June 2010

Posts: 1411

Hi nicearbhail,

Thanks for your message.

If you have two meter readings on your bill (one for day and one for night) then you are a nightsaver customer. These readings would be shown on the second page of your bill (see here for a sample).

If your tariff is displaying as Domestic Urban, this means that you are currently on our standard rates. We offer a Valuesaver Nightsaver price plan (with a discount of up to 10% off standard rates) - is this perhaps what you're referring to?

Please feel free to send us a private message with your account details if you would like us to look into this for you.

Regards,
David

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