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Nearly killed myself
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28-12-2013 1:52am#1Hi all..
Just need a bit of advice.. Rant warning
I recently got 3 tyres fitted to my car by a well known company which I won't name. So their I was driving along a few days later and the car started rattling doing about 60kph on a straight road.. I start panicking & slowed down a bit & all of a sudden the car jerked down on the front left & I see my front wheel bouncing in middle of the road and I end up skidding along the road.
Now I hadn't a clue how this happened at the time but recovery guy said it looked like wheel wasn't fit back on properly. I only had a newborn baby in the car half hour before hand so I counted my lucky stars.
So the next morning I went straight to the garage trying not to blow the lid & do it in a good manner as at the end of the day I didn't want to harm the company as I know their isn't a lot of jobs out there!
Although I was pretty angry I confronted the guy who I had dealt with in first place & asked him outside for a chat. He couldn't remember me so I explained everything. He said he will fully investigate when they receive the car which was with the recovery crowd at this time.
So later that day I got phone call from him accepting full responsibility. Now when I went down I said I don't want anyone losing their job etc over this & just to fix my car. I kept my cool but still so annoyed over the fact my newborn could have been in car or even worse if we had of been driving on the motorway etc!
So the side panel was damaged, brake disc, wish bone etc costing I imagine a fair few bob. So he was delighted & kind of licking my arse about all this saying fair play etc for not running amuck in front of customers etc.
Thing is I don't roll like that & I wanted car fix ASAP as I needed it for work & newborn baby. So it was a WEEK later by time I got car back!! Never bothered calling me with an update I had to keep ringing. He said he would sort everything out & as a bonus would fix my suspension as it had needed to be done which I knew before accident. But now since I have car the same kind of noise is there like it wasn't fixed!
The day I collected the car the guy conveniently want there! I told another guy to get him to call me which never happened!
So I guess what I'm saying is am I mad not to pursue this further? I dealt with it in a way which I thought was easiest for all parties involved but I'm not happy the way they dealt with it! I also thought they would give me a goodwill gesture of sone kind for the trouble they caused me..For a number of reasons I still not happy
A) Luckily it was just me in the car
The wheel could have hit someone
C) no updates on my car
D) No real apology
E) no goodwill gesture
F) I lost a nights work because of it
G) I had no car & they never offered me a courtesy car0
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ok, so your wheels comes off, you're understandably pissed off and shaken. unfortunate thing to happen, but it happened to you. count yourself lucky it was at a controllable speed
so the garage admitted they were at fault, took your car back and repaired the damage. imo a working week to repair both mechanical and bodywork repairs sounds about fair. out of interest did you check your wheel bolts/ studs 50km after the work like their invoice most likely recommends?
A) Luckily it was just me in the car -
how would the situation have altered with another occupant? The wheel could have hit someone -
it didn't. be thankful and you can't really open a dispute on a settled matter over things that "could have happened".
C) no updates on my car -
did you attempt to contact them? did he give you an estimated time frame on the job?
D) No real apology -
what would you classify as a "real" apology? the mechanic on his hands and knees to you?
E) no goodwill gesture -
goodwill imo isn't really necessary, maybe a wash and hoover or something. they admitted liability and repaired any damages. i'd be grateful to get that promptly and efficiently.
F) I lost a nights work because of it -
not really the garages fault if you're taking your life lying down. you should have asked for a courtesy car. you could have car pooled with a friend to work, borrowed your partners car, bought a bicycle etc. i mean if there was €1,000,000 reward for turning in to work that night, you would have made it there somehow, right?
G) I had no car & they never offered me a courtesy car -
you should have discussed this at the time. again, you can't really open a dispute on a settled matter because you now feel you should have gotten more. you should have used your voice at the time.
don't get me wrong, you were caught up in a dangerous and unpleasant situation which is absolutely awful. but it's over now, you are ok and the car is repaired to a good standard. i'd just chalk it up and move on.
*obligatory newborn statement.*
edit : i think "nearly killed" is a bit dramatic too. you'd most likely not die if you hit a brick wall head on at 60km/h, never mind if your wheel slips off on a stretch of open road. "frightening experience" might be more apt.0 -
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steirishrover wrote: »Hi all..
Just need a bit of advice.. Rant warning
I recently got 3 tyres fitted to my car by a well known company which I won't name. So their I was driving along a few days later and the car started rattling doing about 60kph on a straight road.. I start panicking & slowed down a bit & all of a sudden the car jerked down on the front left & I see my front wheel bouncing in middle of the road and I end up skidding along the road.
Now I hadn't a clue how this happened at the time but recovery guy said it looked like wheel wasn't fit back on properly. I only had a newborn baby in the car half hour before hand so I counted my lucky stars.
So the next morning I went straight to the garage trying not to blow the lid & do it in a good manner as at the end of the day I didn't want to harm the company as I know their isn't a lot of jobs out there!
Although I was pretty angry I confronted the guy who I had dealt with in first place & asked him outside for a chat. He couldn't remember me so I explained everything. He said he will fully investigate when they receive the car which was with the recovery crowd at this time.
So later that day I got phone call from him accepting full responsibility. Now when I went down I said I don't want anyone losing their job etc over this & just to fix my car. I kept my cool but still so annoyed over the fact my newborn could have been in car or even worse if we had of been driving on the motorway etc!
So the side panel was damaged, brake disc, wish bone etc costing I imagine a fair few bob. So he was delighted & kind of licking my arse about all this saying fair play etc for not running amuck in front of customers etc.
Thing is I don't roll like that & I wanted car fix ASAP as I needed it for work & newborn baby. So it was a WEEK later by time I got car back!! Never bothered calling me with an update I had to keep ringing. He said he would sort everything out & as a bonus would fix my suspension as it had needed to be done which I knew before accident. But now since I have car the same kind of noise is there like it wasn't fixed!
The day I collected the car the guy conveniently want there! I told another guy to get him to call me which never happened!
So I guess what I'm saying is am I mad not to pursue this further? I dealt with it in a way which I thought was easiest for all parties involved but I'm not happy the way they dealt with it! I also thought they would give me a goodwill gesture of sone kind for the trouble they caused me..For a number of reasons I still not happy
A) Luckily it was just me in the car The wheel could have hit someone
C) no updates on my car
D) No real apology
E) no goodwill gesture
F) I lost a nights work because of it
G) I had no car & they never offered me a courtesy car
Did you report this to your insurance company? Why not make a claim against your own insurance and let them follow up. Personally wouldn't be letting them near my car again.0 -
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Toyotafanboi wrote: »ok, so your wheels comes off, you're understandably pissed off and shaken. unfortunate thing to happen, but it happened to you. count yourself lucky it was at a controllable speed
so the garage admitted they were at fault, took your car back and repaired the damage. imo a working week to repair both mechanical and bodywork repairs sounds about fair. out of interest did you check your wheel bolts/ studs 50km after the work like their invoice most likely recommends?
A) Luckily it was just me in the car -
how would the situation have altered with another occupant? The wheel could have hit someone -
it didn't. be thankful and you can't really open a dispute on a settled matter over things that "could have happened".
C) no updates on my car -
did you attempt to contact them? did he give you an estimated time frame on the job?
D) No real apology -
what would you classify as a "real" apology? the mechanic on his hands and knees to you?
E) no goodwill gesture -
goodwill imo isn't really necessary, maybe a wash and hoover or something. they admitted liability and repaired any damages. i'd be grateful to get that promptly and efficiently.
F) I lost a nights work because of it -
not really the garages fault if you're taking your life lying down. you should have asked for a courtesy car. you could have car pooled with a friend to work, borrowed your partners car, bought a bicycle etc. i mean if there was €1,000,000 reward for turning in to work that night, you would have made it there somehow, right?
G) I had no car & they never offered me a courtesy car -
you should have discussed this at the time. again, you can't really open a dispute on a settled matter because you now feel you should have gotten more. you should have used your voice at the time.
don't get me wrong, you were caught up in a dangerous and unpleasant situation which is absolutely awful. but it's over now, you are ok and the car is repaired to a good standard. i'd just chalk it up and move on.
*obligatory newborn statement.*
edit : i think "nearly killed" is a bit dramatic too. you'd most likely not die if you hit a brick wall head on at 60km/h, never mind if your wheel slips off on a stretch of open road. "frightening experience" might be more apt.
A) well imagine my wife's fright who only couple days out of a bad labour who was told to rest & a newborn in the car also & were stuck on a very busy dual carriageway very lucky wheel didn't hit another car or bus with passengers! At that time I thought it was my fault & worrying I could have killed someone with my wheel
C) why should I call them? Their at fault they should be ringing me I know I would if in opposite situation! This happened on a thursday I told him I wasn't back in work til the Tuesday which he promised he would have back in time.. I rang him Monday, Tuesday, Wednesday & thurs & finally got car back on the Friday!
D) of course I didn't want hands on knees but seriously the head honcho should have at least apologised or even a follow up call see if all was satisfactory with car!
E) a wash or a Hoover? Seriously if I'd have of been 20 yards further on the road I would have been stuck on a big roundabout & surely would have been smacked into!
F) Doesn't matter I still lost out on a few nights work.. I'm only on 3 days part time with a newborn..
G) if their such a big company they should offer me the car not me begging for one! I'm not gonna ring asking I wanted to see for myself if they would even offer one!0 -
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A) well imagine my wife's fright who only couple days out of a bad labour who was told to rest & a newborn in the car also & were stuck on a very busy dual carriageway
- all we can do is imagine. maybe the powers that be let it happen when you were in the car and not your wife and child to spare them. it's a non event, it didn't happen so it can't be dragged into the equation, very lucky wheel didn't hit another car or bus with passengers! At that time I thought it was my fault & worrying I could have killed someone with my wheel
- your right it is lucky, very lucky, but it didn't happen. again, non event. dual carriageway you say? it'd be fairly unlikely for the wheel to hit another car then unless it had a jetpack attached as it'd start slowing down as soon as it left the hub and is travelling in the same direction as traffic flow with a concrete median.
C) why should I call them? Their at fault they should be ringing me I know I would if in opposite situation! This happened on a thursday I told him I wasn't back in work til the Tuesday which he promised he would have back in time.. I rang him Monday, Tuesday, Wednesday & thurs & finally got car back on the Friday!
- you should call them because you are a full grown man in charge of your own life. you did call them and that's good. what did they say when you phoned? parts availability/ paint and prepwork etc, there can be variables in terms of time scales in car repairs, communication and flexibility at both ends is key.
D) of course I didn't want hands on knees but seriously the head honcho should have at least apologised or even a follow up call see if all was satisfactory with car!
- who is the head honcho? the staff member you were dealing with apologised. head honchos pay staff to represent them when they can't be everywhere at once.
E) a wash or a Hoover? Seriously if I'd have of been 20 yards further on the road I would have been stuck on a big roundabout & surely would have been smacked into!
- again, for the 3rd time, that didn't happen. it's a non event and you cant ask for compensation for things that didn't happen. it would have been even less eventful on a roundabout because you would have been going even slower.
F) Doesn't matter I still lost out on a few nights work.. I'm only on 3 days part time with a newborn..
- it entirely matters. you have an onus on yourself to do your best in life and do what you have to do to support your "neworn baby". are you seriously telling me there was literally no way on earth you could have made it to work that night? or did you take it lying down and not really try hard enough?
G) if their such a big company they should offer me the car not me begging for one! I'm not gonna ring asking I wanted to see for myself if they would even offer one!
- it's not begging. its called being a man and asking for what you want. "if you don't ask, you wont receive" and all that. you decided yourself to see would they offer one to conduct a customer service experiment so you could get pissed off later if they didn't. now all you have done is satisfy yourself and be pissed off. you get nothing now. if you asked for a car you probably would have got one.
did you check your wheel bolts/ studs 50kms after the work?0 -
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Toyotafanboi wrote: »ok, so your wheels comes off, you're understandably pissed off and shaken. unfortunate thing to happen, but it happened to you. count yourself lucky it was at a controllable speed
so the garage admitted they were at fault, took your car back and repaired the damage. imo a working week to repair both mechanical and bodywork repairs sounds about fair. out of interest did you check your wheel bolts/ studs 50km after the work like their invoice most likely recommends?
A) Luckily it was just me in the car -
how would the situation have altered with another occupant? The wheel could have hit someone -
it didn't. be thankful and you can't really open a dispute on a settled matter over things that "could have happened".
C) no updates on my car -
did you attempt to contact them? did he give you an estimated time frame on the job?
D) No real apology -
what would you classify as a "real" apology? the mechanic on his hands and knees to you?
E) no goodwill gesture -
goodwill imo isn't really necessary, maybe a wash and hoover or something. they admitted liability and repaired any damages. i'd be grateful to get that promptly and efficiently.
F) I lost a nights work because of it -
not really the garages fault if you're taking your life lying down. you should have asked for a courtesy car. you could have car pooled with a friend to work, borrowed your partners car, bought a bicycle etc. i mean if there was €1,000,000 reward for turning in to work that night, you would have made it there somehow, right?
G) I had no car & they never offered me a courtesy car -
you should have discussed this at the time. again, you can't really open a dispute on a settled matter because you now feel you should have gotten more. you should have used your voice at the time.
don't get me wrong, you were caught up in a dangerous and unpleasant situation which is absolutely awful. but it's over now, you are ok and the car is repaired to a good standard. i'd just chalk it up and move on.
*obligatory newborn statement.*
edit : i think "nearly killed" is a bit dramatic too. you'd most likely not die if you hit a brick wall head on at 60km/h, never mind if your wheel slips off on a stretch of open road. "frightening experience" might be more apt.
Have to admire your fairly cavalier defence of the mechanic here and trivialisation of the incident!!
It is, of course, wrong in my opinion.
First of all, if we look at similar situations globally (particularly those under which our legal system take guidance), there's the case of Abigail MacNaughton in Ontario. She died as a result of a head on collision. Her vehicle was perfectly fine, however the vehicle that hit her was certified safe (basically an MOT) by a mechanic, when in fact he basically did a half-arsed MOT and it was far from safe.
That mechanic is currently awaiting trial for criminal negligence causing death and could be facing a long stretch behind bars.
The point isn't to trivialise what happened to the OP. This isn't a case where coulda/woulda/shoulda is a good rebuttal.
At the end of the day, he COULD have been killed. And if his wife and child were in the car, they could have been too.
Simply because he got lucky and didn't die doesn't change the fact it was gross negligence. The only difference right now is the OP is not dead - if he was then that mechanic could well be up on criminal charges.
They should be bending over backwards to do everything for this lad.
As a point of interest, simply because this was a minor accident and nobody was hurt is completely irrelevant in certain legal senses. This is surely a frightening episode (for any person). But for certain people this type of accident could very well trigger anxiety, panic attacks or other problems which could affect their ability to drive in the future.
For example, Page v Smith [1995] UKHL 7 a House of Lords decision where the Plaintiff was involved in a minor car accident and was not hurt , successfully sued for damages for Nervous Shock on the basis the accident caused him certain psychological difficulties. That resulted in him being paid out £162,000 (in 1995).
Well and good saying nobody was hurt, move on. But if i was these mechanics i would literally do everything short of giving a blowsie to make sure this lad is kept happy to the point where he won't pursue it any further. That means courtesy cars, free this , free that, hell it's even Xmas i'd have gone the whole hog to keep him happy.
OP if this incident affects you in any way in the future get straight to a solicitor! If not, don't go back to these clowns ever again. Trust is important in any service relationship, whether it's a mechanic, doctor, dentist whatever. I'm hoping you wouldn't go back to a dentist who extracted the wrong tooth or a doctor who diagnosed you with a cold when you had pneumonia. Same deal with your car.
This incident shows mechanics can (and do) directly have the lives of their customers in their hands at times. At the very least they have a duty to make sure the car comes back to the customer in a safe condition.0 -
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I'd have pointed you to the notice that says check your wheel-nuts after 25km, so I reckon they were really dead on fixing your car and deserve credit for that. Also, "the suspension" didn't worry you when the newborn was in the car. And 3?? Anyway, glad you're ok. Alls well that ends well.steirishrover wrote: »Hi all..
Just need a bit of advice.. Rant warning
I recently got 3 tyres fitted to my car by a well known company which I won't name. So their I was driving along a few days later and the car started rattling doing about 60kph on a straight road.. I start panicking & slowed down a bit & all of a sudden the car jerked down on the front left & I see my front wheel bouncing in middle of the road and I end up skidding along the road.
Now I hadn't a clue how this happened at the time but recovery guy said it looked like wheel wasn't fit back on properly. I only had a newborn baby in the car half hour before hand so I counted my lucky stars.
So the next morning I went straight to the garage trying not to blow the lid & do it in a good manner as at the end of the day I didn't want to harm the company as I know their isn't a lot of jobs out there!
Although I was pretty angry I confronted the guy who I had dealt with in first place & asked him outside for a chat. He couldn't remember me so I explained everything. He said he will fully investigate when they receive the car which was with the recovery crowd at this time.
So later that day I got phone call from him accepting full responsibility. Now when I went down I said I don't want anyone losing their job etc over this & just to fix my car. I kept my cool but still so annoyed over the fact my newborn could have been in car or even worse if we had of been driving on the motorway etc!
So the side panel was damaged, brake disc, wish bone etc costing I imagine a fair few bob. So he was delighted & kind of licking my arse about all this saying fair play etc for not running amuck in front of customers etc.
Thing is I don't roll like that & I wanted car fix ASAP as I needed it for work & newborn baby. So it was a WEEK later by time I got car back!! Never bothered calling me with an update I had to keep ringing. He said he would sort everything out & as a bonus would fix my suspension as it had needed to be done which I knew before accident. But now since I have car the same kind of noise is there like it wasn't fixed!
The day I collected the car the guy conveniently want there! I told another guy to get him to call me which never happened!
So I guess what I'm saying is am I mad not to pursue this further? I dealt with it in a way which I thought was easiest for all parties involved but I'm not happy the way they dealt with it! I also thought they would give me a goodwill gesture of sone kind for the trouble they caused me..For a number of reasons I still not happy
A) Luckily it was just me in the car The wheel could have hit someone
C) no updates on my car
D) No real apology
E) no goodwill gesture
F) I lost a nights work because of it
G) I had no car & they never offered me a courtesy car0 -
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If it occurred several days later, could someone have tried to steal a wheel in the meantime? How long after working on a car is a mechanic liable for faults that develop?
I thought wheelnut threads were rotated so they couldn't unwind going forward.
A salutary lesson. I notice always a warning to check the nuts after I get a tyre. From now on I will.0 -
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