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still no broadband

  • 23-12-2013 9:39am
    #1
    Staff Sergeant
    Registered Users, Registered Users 2 Posts: 97 ✭✭


    I've posted here on the 25 th of Nov just gone about this same problem.

    Here's the short version- about 7 weeks ago now eircom sales called me and asked me if I wanted to upgrade to eFibre. I said yrd. A week later or so, eircom efibre installer arrives, he has no modem for me with him, so my existing broadband gets disconnected, I'm told eFibre is installed and I'm just waiting on an eFibre modem.
    After Around 30 calls from me to eircom, 2 emails to their complaints Section, 10 calls from my wife to eircom, 4 modems, 3 order numbers, and around 5 members of eircom staff promising me that regardless of all of this that they will definitely get it sorted. I have no broadband and not ONCE HAS A PERSON FROM EIRCOM CONTACTED ME! Seriously I'm not over egging out at all here.
    All I want is one eircom person to say - I'm looking astride this now and you will have broadband up and running by
    ???
    That's all I'm liking for.

    They are shocking!

    Any suggestions?


Comments

  • #2
    Staff Sergeant
    Registered Users, Registered Users 2 Posts: 97 ✭✭Staff Sergeant


    Picture of modems


  • #3
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Staff Sergeant wrote: »
    I've posted here on the 25 th of Nov just gone about this same problem.

    Here's the short version- about 7 weeks ago now eircom sales called me and asked me if I wanted to upgrade to eFibre. I said yrd. A week later or so, eircom efibre installer arrives, he has no modem for me with him, so my existing broadband gets disconnected, I'm told eFibre is installed and I'm just waiting on an eFibre modem.
    After Around 30 calls from me to eircom, 2 emails to their complaints Section, 10 calls from my wife to eircom, 4 modems, 3 order numbers, and around 5 members of eircom staff promising me that regardless of all of this that they will definitely get it sorted. I have no broadband and not ONCE HAS A PERSON FROM EIRCOM CONTACTED ME! Seriously I'm not over egging out at all here.
    All I want is one eircom person to say - I'm looking astride this now and you will have broadband up and running by
    ???
    That's all I'm liking for.

    They are shocking!

    Any suggestions?
    Hi Staff Sergeant
    this is certainly not usual and you most definitely should have had a follow up call, as promised. Would you mind PM'ing me your details and I will have this investigated immediately.
    Tony


  • #4
    Staff Sergeant
    Registered Users, Registered Users 2 Posts: 97 ✭✭Staff Sergeant


    eircom: Tony wrote: »
    Hi Staff Sergeant
    this is certainly not usual and you most definitely should have had a follow up call, as promised. Would you mind PM'ing me your details and I will have this investigated immediately.
    Tony


    Pm sent Tony

    Gary


  • #5
    Staff Sergeant
    Registered Users, Registered Users 2 Posts: 97 ✭✭Staff Sergeant


    Just read back my first massage there, lots of spelling errors due to predictive keyboard!

    Sorry


  • #6
    Staff Sergeant
    Registered Users, Registered Users 2 Posts: 97 ✭✭Staff Sergeant


    Just read back my first massage there, lots of spelling errors due to predictive keyboard!

    Sorry


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  • #7
    Staff Sergeant
    Registered Users, Registered Users 2 Posts: 97 ✭✭Staff Sergeant


    eircom: Tony wrote: »
    Hi Staff Sergeant
    this is certainly not usual and you most definitely should have had a follow up call, as promised. Would you mind PM'ing me your details and I will have this investigated immediately.
    Tony


    Pm sent Tony

    Gary


  • #8
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Thanks Gary
    I have sent this to appropriate team and asked for follow up on this..
    I will be back as soon as I have info.
    Tony


  • #9
    SterlingArcher
    Registered Users, Registered Users 2 Posts: 2,767 ✭✭✭SterlingArcher


    "this is certainly not usual"

    My brother left UPC in November after I foolishly told him to try eircom for broadband and tv . so He rang up eircom 27 of November. They came out put a hole in the wall ran some wires through left. Still no phone broadband or tv. He has rang now multiple times and talked to many different people. on every occasion he is told they will get back to him.

    He ends up having to ring them back yet again. communications company? or does communication only kick in when money is over due?

    So now Christmas came the kids got tablets phones new games. But No internet to use their presents on and no tv stations. And I can't help but feel like I am to blame for recommending eircom.


  • #10
    MedHead
    Registered Users, Registered Users 2 Posts: 70 ✭✭MedHead


    SterlingArcher wrote: »
    "this is certainly not usual"

    My brother left UPC in November after I foolishly told him to try eircom for broadband and tv . so He rang up eircom 27 of November. They came out put a hole in the wall ran some wires through left. Still no phone broadband or tv. He has rang now multiple times and talked to many different people. on every occasion he is told they will get back to him. 

    He ends up having to ring them back yet again. communications company? or does communication only kick in when money is over due?

    So now Christmas came  the kids got tablets phones new games. But No internet to use their presents on and no tv stations. And I can't help but feel like I am to blame for recommending eircom.
    I am in a very similar situation to this, We had a bit of a saga to actually get the line and router installed and almost 3 weeks later the router still won't connect. We have been bounced between customer services, technicians and complaints so many times at this stage its hard to keep track! Entirely unsatisfied with the 'explanations' received so far. Due to a lack of a stable connection I am being forced to cut my holidays short, its absolutely disgraceful!! 


  • #11
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    SterlingArcher wrote: »
    "this is certainly not usual"

    My brother left UPC in November after I foolishly told him to try eircom for broadband and tv . so He rang up eircom 27 of November. They came out put a hole in the wall ran some wires through left. Still no phone broadband or tv. He has rang now multiple times and talked to many different people. on every occasion he is told they will get back to him.

    He ends up having to ring them back yet again. communications company? or does communication only kick in when money is over due?

    So now Christmas came  the kids got tablets phones new games. But No internet to use their presents on and no tv stations. And I can't help but feel like I am to blame for recommending eircom.
    Hi SterlingArcher Our apologies that this has not been provided within the given time frame, and he should certainly have received a call back if promised. Could you ask your brother to contact us here on Boards.ie, or on our own eircom forum here and we would be happy to have this investigated for him.
    Tony


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  • #12
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    MedHead wrote: »
    SterlingArcher wrote: »
    "this is certainly not usual"

    My brother left UPC in November after I foolishly told him to try eircom for broadband and tv . so He rang up eircom 27 of November. They came out put a hole in the wall ran some wires through left. Still no phone broadband or tv. He has rang now multiple times and talked to many different people. on every occasion he is told they will get back to him. 

    He ends up having to ring them back yet again. communications company? or does communication only kick in when money is over due?

    So now Christmas came  the kids got tablets phones new games. But No internet to use their presents on and no tv stations. And I can't help but feel like I am to blame for recommending eircom.
    I am in a very similar situation to this, We had a bit of a saga to actually get the line and router installed and almost 3 weeks later the router still won't connect. We have been bounced between customer services, technicians and complaints so many times at this stage its hard to keep track! Entirely unsatisfied with the 'explanations' received so far. Due to a lack of a stable connection I am being forced to cut my holidays short, its absolutely disgraceful!! 
    Hi MedHead
    We can have this issue investigated for you, and can advise why router won't connect.. Can you PM me your land line number?
    Tony


  • #13
    Staff Sergeant
    Registered Users, Registered Users 2 Posts: 97 ✭✭Staff Sergeant


    I still haven't had this resolved, I was hoping to hear back a bit sooner Tony. Is there any progress?
    Thinking about going with a different provider now.


  • #14
    eMobile: Tony
    Company Representative Posts: 424 Verified rep ✭eMobile: Tony


    Staff Sergeant wrote: »
    I still haven't had this resolved, I was hoping to hear back a bit sooner Tony. Is there any progress?
    Thinking about going with a different provider now.
    Apologies you have not had any update on this. I will chase now and get back to you and push this as fast as we can..
    Tony


  • #15
    Staff Sergeant
    Registered Users, Registered Users 2 Posts: 97 ✭✭Staff Sergeant


    eMobile: Tony wrote: »
    Apologies you have not had any update on this. I will chase now and get back to you and push this as fast as we can..
    Tony

    Hi,

    I would like to cancel my account with Eircom please, from now. I have just tried via phone call to cancel and they said that they would get someone to call me back. I''ve had enough now. I have no confidence in Eircom at all. I want to cancel now as Eircom are now preventing me from having a broad band Service with another provider.

    Can an Eircom rep on here confirm cancellation please?


  • #16
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Staff Sergeant wrote: »
    eMobile: Tony wrote: »
    Apologies you have not had any update on this. I will chase now and get back to you and push this as fast as we can..
    Tony

    Hi,

    I would like to cancel my account with Eircom please,  from now. I have just tried via phone call to cancel and they said that they would get someone to call me back. I''ve had enough now. I have no confidence in Eircom at all. I want to cancel now as Eircom are now preventing me from having a broad band Service with another provider.

    Can an Eircom rep on here confirm cancellation please?
    Hi Staff Sergeant
    Our apologies that this issue has not been resolved. I have pushed again for update on this.
    I do understand your frustration, and can assure you that by calling in and stating your intention to cancel, you will receive the call promised and your request will be processed by the appropriate section.
    I am afraid we cannot arrange that here.
    I have chased your request to cancel also, to ensure you do receive call-back.
    Sorry we could not do more for you here.
    Tony


  • #17
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Staff Sergeant wrote: »
    eMobile: Tony wrote: »
    Apologies you have not had any update on this. I will chase now and get back to you and push this as fast as we can..
    Tony

    Hi,

    I would like to cancel my account with Eircom please,  from now. I have just tried via phone call to cancel and they said that they would get someone to call me back. I''ve had enough now. I have no confidence in Eircom at all. I want to cancel now as Eircom are now preventing me from having a broad band Service with another provider.

    Can an Eircom rep on here confirm cancellation please?
    Hi Staff Sergeant
    thanks for taking my call and for your patience. Definitely a bit of a mess on this one but I understand that you spoke with Bill, who seems to have a full grasp on all elements of this one. Bill will be back to you and will keep us updated also. If you do have any further query or issue just let us know.
    I will be back with further, hopefully final update next week.
    Tony


  • #18
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Staff Sergeant wrote: »
    eMobile: Tony wrote: »
    Apologies you have not had any update on this. I will chase now and get back to you and push this as fast as we can..
    Tony

    Hi,

    I would like to cancel my account with Eircom please,  from now. I have just tried via phone call to cancel and they said that they would get someone to call me back. I''ve had enough now. I have no confidence in Eircom at all. I want to cancel now as Eircom are now preventing me from having a broad band Service with another provider.

    Can an Eircom rep on here confirm cancellation please?
    Hi Staff Sergeant
    I have been advised that this has been installed fully and should be up and running. If this is not the case please let us know. Again our apologies for the delay in getting connected here, and thanks for your own patience.
    Tony


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