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Grabone - terrible customer service

  • 20-12-2013 8:02am
    #1
    aquarius10
    Registered Users, Registered Users 2 Posts: 239 ✭✭


    I ordered a chopping board on the 14 November through the Grabone website - it was not a coupon purchase- when I emailed for an update this is the reply on 10 December:

    "Hi Lisa,

    Thanks your for your reply.

    I have just checked with the courier. While your order has been assigned a tracking number. They await some more of these to come into stock. This should be over the coming days"

    This makes no sense to me, I emailed again for further clarification but still no reply, I have sent an email for the attention of a supervisor or manager but still no reply.

    They don't answer the phone - I think i will contact the National Consumer agency today to complain them - has anyone else had problems or is it just me ?


Comments

  • #2
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Post split out from old thread and moved to new thread

    dudara


  • #3
    snubbleste
    Banned (with Prison Access) Posts: 31,117 ✭✭✭✭snubbleste


    Anyone know if the Grabone refer a friend scheme is still going? I can't find a link for it


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