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Complaint by email

  • 02-12-2013 5:06pm
    #1
    MisseyB
    Registered Users, Registered Users 2 Posts: 210 ✭✭


    I want to complain about the disgraceful service that i received from staff at the Pembroke branch but i can't find an email address to send my complaint to. Can you please reply with it?

    Thank you.


Comments

  • #2
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Hi MisseyB,

    Thanks for getting in touch.

    We are sorry to hear you did not receive the level of service expected in one of our branches. At present, Bank of Ireland do not accept complaints by email. For phone and address details for our Complaints Team, please see here.

    Thanks
    Tara


  • #3
    MisseyB
    Registered Users, Registered Users 2 Posts: 210 ✭✭MisseyB


    Bank of Ireland: Tara wrote: »
    Hi MisseyB,

    Thanks for getting in touch.

    We are sorry to hear you did not receive the level of service expected in one of our branches. At present, Bank of Ireland do not accept complaints by email. For phone and address details for our Complaints Team, please see here.

    Thanks
    Tara
    Thank you for your reply Tara. Your website says you aim to 'Make it easy for you to complain'. Printing a letter, putting it in an envelope and paying for a stamp to tell you how shoddy your service has been doesn't, in my opinion, qualify as making things easy.


  • #4
    198321
    Closed Accounts Posts: 501 ✭✭✭198321


    In 2013 not to have email for complaints .. unbelievable .. even Ryanair now has email address ..


    Why not only accept complaints by Fax ? You would have happiest customers (=no complaints) ..


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