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Update on new order/ new customer

TorresLegend · 2013-11-27 10:36:21

Hi folks, I've pm'd a couple of the people listed on the right with order number for eFibre but I possibly should have put it here first. I cannot get through on the phone. I'm a new customer and have just moved into a new house where previous owners had Eircom. I have a dial tone, I can't ring out yet. All I received was…

27-11-2013 10:36am

#1

TorresLegend

Registered Users, Registered Users 2 Posts: 76 ✭✭

Join Date: July 2009

Posts: 73

Hi folks,

I've pm'd a couple of the people listed on the right with order number for eFibre but I possibly should have put it here first. I cannot get through on the phone. I'm a new customer and have just moved into a new house where previous owners had Eircom. I have a dial tone, I can't ring out yet. All I received was an order number via email. Full details on pm to Alan and Mark.

Thanks for any help you can give me.

Colin

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#2 27-11-2013 2:23pm

eircom: Mark

Closed Accounts Posts: 3,441 ✭✭✭

Join Date: November 2009

Posts: 3434

TorresLegend wrote: »

Hi folks,

I've pm'd a couple of the people listed on the right with order number for eFibre but I possibly should have put it here first. I cannot get through on the phone. I'm a new customer and have just moved into a new house where previous owners had Eircom. I have a dial tone, I can't ring out yet. All I received was an order number via email. Full details on pm to Alan and Mark.

Thanks for any help you can give me.

Colin

Hi Colin

I saw your PMs, sorry about the delay in getting back to you. Let us know how the call goes.

Mark

0
#3 27-11-2013 3:00pm

TorresLegend

Registered Users, Registered Users 2 Posts: 76 ✭✭

Join Date: July 2009

Posts: 73

eircom: Mark wrote: »

TorresLegend wrote: »

Hi folks,

I've pm'd a couple of the people listed on the right with order number for eFibre but I possibly should have put it here first. I cannot get through on the phone. I'm a new customer and have just moved into a new house where previous owners had Eircom. I have a dial tone, I can't ring out yet. All I received was an order number via email. Full details on pm to Alan and Mark.

Thanks for any help you can give me.

Colin

Hi Colin

I saw your PMs, sorry about the delay in getting back to you. Let us know how the call goes.

Mark

Thanks Mark. Called the number and the third person I spoke to has emailed the Fibre team to request an installation date. I was told to call back tomorrow evening if I don't hear anything back.

0
#4 27-11-2013 3:24pm

eircom: Mark

Closed Accounts Posts: 3,441 ✭✭✭

Join Date: November 2009

Posts: 3434

TorresLegend wrote: »

eircom: Mark wrote: »

TorresLegend wrote: »

Hi folks,

I've pm'd a couple of the people listed on the right with order number for eFibre but I possibly should have put it here first. I cannot get through on the phone. I'm a new customer and have just moved into a new house where previous owners had Eircom. I have a dial tone, I can't ring out yet. All I received was an order number via email. Full details on pm to Alan and Mark.

Thanks for any help you can give me.

Colin

Hi Colin

I saw your PMs, sorry about the delay in getting back to you. Let us know how the call goes.

Mark

Thanks Mark. Called the number and the third person I spoke to has emailed the Fibre team to request an installation date. I was told to call back tomorrow evening if I don't hear anything back.

Hi TorresLegend

I will check the order tomorrow and get back to you.

Mark

0
#5 28-11-2013 12:59pm

TorresLegend

Registered Users, Registered Users 2 Posts: 76 ✭✭

Join Date: July 2009

Posts: 73

Hi Mark,

I haven't heard anything. Can you take a look. Dropping you a pm too with some more detail.

thanks!

0
#6 28-11-2013 2:01pm

TorresLegend

Registered Users, Registered Users 2 Posts: 76 ✭✭

Join Date: July 2009

Posts: 73

Just had a call, soonest installation date 4th December, it's not ideal but at least its on the way!

Thanks!

0
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#7 28-11-2013 2:32pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

TorresLegend wrote: »

Just had a call, soonest installation date 4th December, it's not ideal but at least its on the way!

Thanks!

Hi TorresLegend

I'm glad you have an installation date, apologies for the inconvenience incurred with this order.

Al

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#8 05-12-2013 10:04am

TorresLegend

Registered Users, Registered Users 2 Posts: 76 ✭✭

Join Date: July 2009

Posts: 73

eircom: Alan wrote: »

TorresLegend wrote: »

Just had a call, soonest installation date 4th December, it's not ideal but at least its on the way!

Thanks!

Hi TorresLegend

I'm glad you have an installation date, apologies for the inconvenience incurred with this order.

Al

Ok so still no Fibre. Just got off the phone with Eircom. The lady could not understand my issue. I'm dropping a pm to ye in the hope someone can help.

0
#9 05-12-2013 11:39am

eircom: Tracey

Closed Accounts Posts: 795 ✭✭✭

Join Date: April 2013

Posts: 795

TorresLegend wrote: »

eircom: Alan wrote: »

TorresLegend wrote: »

Just had a call, soonest installation date 4th December, it's not ideal but at least its on the way!

Thanks!

Hi TorresLegend

I'm glad you have an installation date, apologies for the inconvenience incurred with this order.

Al

Ok so still no Fibre. Just got off the phone with Eircom. The lady could not understand my issue. I'm dropping a pm to ye in the hope someone can help.

Ok no problem. I'll get back to you soon.

Thanks

Tracey

0
#10 12-12-2013 10:01am

TorresLegend

Registered Users, Registered Users 2 Posts: 76 ✭✭

Join Date: July 2009

Posts: 73

And we are finally online! Thanks to the folks on here for their help. Can you check one more thing for me please? I signed up for the eFibre unlimited package but I've nothing to confirm that I am on this package. Can you let me know please?

Thanks!

0
#11 12-12-2013 10:42am

eircom: Tracey

Closed Accounts Posts: 795 ✭✭✭

Join Date: April 2013

Posts: 795

TorresLegend wrote: »

And we are finally online! Thanks to the folks on here for their help. Can you check one more thing for me please? I signed up for the eFibre unlimited package but I've nothing to confirm that I am on this package. Can you let me know please?

Thanks!

That's great to hear, I'm glad you are up and running.

I can confirm you are on the eFibre unlimited package and off-peak calls.

Thanks

Tracey

0
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#12 12-12-2013 11:19am

TorresLegend

Registered Users, Registered Users 2 Posts: 76 ✭✭

Join Date: July 2009

Posts: 73

eircom: Tracey wrote: »

TorresLegend wrote: »

And we are finally online! Thanks to the folks on here for their help. Can you check one more thing for me please? I signed up for the eFibre unlimited package but I've nothing to confirm that I am on this package. Can you let me know please?

Thanks!

That's great to hear, I'm glad you are up and running.

I can confirm you are on the eFibre unlimited package and off-peak calls.

Thanks

Tracey

Thank you!

0
#13 12-12-2013 12:09pm

eircom: Tracey

Closed Accounts Posts: 795 ✭✭✭

Join Date: April 2013

Posts: 795

TorresLegend wrote: »

eircom: Tracey wrote: »

TorresLegend wrote: »

And we are finally online! Thanks to the folks on here for their help. Can you check one more thing for me please? I signed up for the eFibre unlimited package but I've nothing to confirm that I am on this package. Can you let me know please?

Thanks!

That's great to hear, I'm glad you are up and running.

I can confirm you are on the eFibre unlimited package and off-peak calls.

Thanks

Tracey

Thank you!

No problem at all.

Tracey

0
#14 14-01-2014 10:53pm

TorresLegend

Registered Users, Registered Users 2 Posts: 76 ✭✭

Join Date: July 2009

Posts: 73

eircom: Tracey wrote: »

That's great to hear, I'm glad you are up and running.

I can confirm you are on the eFibre unlimited package and off-peak calls.

Thanks

Tracey

Hi folks,

Got my first bill. I am not on the unlimited package as stated above and have been charged for usage outside my 30GB allowance. Can you have this fixed up please?

Thanks!

0
#15 15-01-2014 3:24pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

TorresLegend wrote: »

eircom: Tracey wrote: »

That's great to hear, I'm glad you are up and running.

I can confirm you are on the eFibre unlimited package and off-peak calls.

Thanks

Tracey

Hi folks,

Got my first bill. I am not on the unlimited package as stated above and have been charged for usage outside my 30GB allowance. Can you have this fixed up please?

Thanks!

Hi TorresLegend

I'm very sorry to hear this, I can understand this can be frustrating however the best advice we can offer is to contact the efibre team on free phone 1800503303 to have this changed and excess charge credited in full

Thanks

Al

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