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Unhappy with service provider

  • 25-11-2013 10:12pm
    #1
    Terry
    Registered Users, Registered Users 2 Posts: 26,061 ✭✭✭✭


    Is there a way to get out of a one year contract if your ISP is crap?

    I'm not looking for legal advice. Just a few links or something from anyone who has had a similar experience.

    It's not for me. I'm quite happy with what I have.
    I have (ISP name) fibre package and it is working as it should.
    My cousin is just up the road and has a different DSL provider. She is on the same exchange as me, so there shouldn't be a problem, but her broadband keeps going down.

    She's two months into the 12 month contract, so the grace period has passed.
    Is there a way out without breaching the contract?

    Once again, not looking for legal advise. Just some links to see what the craic is.


Comments

  • #2
    dxhound2005
    Registered Users, Registered Users 2 Posts: 21,875 ✭✭✭✭dxhound2005


    You didn't say what, if anything she had done to have the problem investigated. If the ISP is on the Talk To forums that could be a place to start.

    http://www.boards.ie/vbulletin/forumdisplay.php?f=241


  • #3
    ZiabR
    Registered Users, Registered Users 2 Posts: 5,575 ✭✭✭ZiabR


    Yes, in some cases if the service is not what you have paid for.

    What is your issue?


  • #4
    Terry
    Registered Users, Registered Users 2 Posts: 26,061 ✭✭✭✭Terry


    Her provider is not on the talk to forum.

    The service keeps dropping. Two or three times a day for an hour or so at a time.


  • #5
    ZiabR
    Registered Users, Registered Users 2 Posts: 5,575 ✭✭✭ZiabR


    Terry wrote: »
    Her provider is not on the talk to forum.

    The service keeps dropping. Two or three times a day for an hour or so at a time.

    Ok, is it a Wireless Dongle service, satellite service, wireless radio service, DSL service, LLU or Fibre?


  • #6
    Terry
    Registered Users, Registered Users 2 Posts: 26,061 ✭✭✭✭Terry


    logik wrote: »
    Ok, is it a Wireless Dongle service, satellite service, wireless radio service, DSL service, LLU or Fibre?
    It's DSL.


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  • #7
    Mr. G
    Moderators, Technology & Internet Moderators Posts: 4,621 Mod ✭✭✭✭Mr. G


    Terry wrote: »
    It's DSL.

    That's almost unusable. The service provided is not of merchantable quality. Get the account holder to contact them and cancel the contract after trying to troubleshoot the issue, even for a fault on the line. It may be the modem or something on the line that could be causing the problem. If she has further problems, go to Comreg.


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