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Cancelled Eircom inside cooling off period.

agfasfos · 2013-11-20 18:21:04

I cancelled Talk & Broadband within 24 hrs of initial order. There is a 10 day cooling off period. Eircom can find no record of the cancellation & have billed me more than €500 early cancellation fee, I was aware of cooling off period & ENSURED call was made ASAP, being passed from Billy to Jack & no one in authority will…

20-11-2013 6:21pm

#1

agfasfos

Registered Users, Registered Users 2 Posts: 264 ✭✭

Join Date: January 2012

Posts: 262

I cancelled Talk & Broadband within 24 hrs of initial order. There is a 10 day cooling off period. Eircom can find no record of the cancellation & have billed me more than €500 early cancellation fee, I was aware of cooling off period & ENSURED call was made ASAP, being passed from Billy to Jack & no one in authority will talk to me, has anyone else experienced this sort of behaviour from Eircom ?

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Comments

#2 21-11-2013 12:06pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

agfasfos wrote: »

I cancelled Talk & Broadband within 24 hrs of initial order. There is a 10 day cooling off period. Eircom can find no record of the cancellation & have billed me more than €500 early cancellation fee, I was aware of cooling off period & ENSURED call was made ASAP, being passed from Billy to Jack & no one in authority will talk to me, has anyone else experienced this sort of behaviour from Eircom ?

Hi agfasfos

If you would like to PM me your landline number or account number I'll look into this further.

Thanks

Al

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#3 21-11-2013 1:21pm

agfasfos

Registered Users, Registered Users 2 Posts: 264 ✭✭

Join Date: January 2012

Posts: 262

Thanks Al, I have sent you a PM.

0
#4 21-11-2013 2:49pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

agfasfos wrote: »

Thanks Al, I have sent you a PM.

Hi agfasfos

I haven’t received a PM from you yet? Are you sure it has sent?

Thanks

Al

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