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Why has my broadband speed dropped?

NotTheMessiah · 2013-11-10 16:51:58

Into my 2nd month with eircom and when I signed up I was told I would get up to16Mbps download speed. During the first month this was fine and I would always get up to around 15Mbps download which I was happy with. I am now into my 2nd month and my speed has suddenly dropped to between 4 and 5Mbps. Here is a speed test I…

10-11-2013 4:51pm

#1

NotTheMessiah

Registered Users, Registered Users 2 Posts: 28 ✭

Join Date: August 2013

Posts: 23

Into my 2nd month with eircom and when I signed up I was told I would get up to16Mbps download speed. During the first month this was fine and I would always get up to around 15Mbps download which I was happy with.

I am now into my 2nd month and my speed has suddenly dropped to between 4 and 5Mbps. Here is a speed test I just carried out:

Here is the information on the connection from the router:

Why has my speed dropped over 10Mbps since last month?

0

Comments

#2 11-11-2013 1:25pm

eircom: Tracey

Closed Accounts Posts: 795 ✭✭✭

Join Date: April 2013

Posts: 795

NotTheMessiah wrote: »

Into my 2nd month with eircom and when I signed up I was told I would get up to16Mbps download speed. During the first month this was fine and I would always get up to around 15Mbps download which I was happy with.

I am now into my 2nd month and my speed has suddenly dropped to between 4 and 5Mbps. Here is a speed test I just carried out:

Here is the information on the connection from the router:

Why has my speed dropped over 10Mbps since last month?

Hi NotTheMessiah,

I'm sorry to hear this. Would you like to PM me your details and I'll check this for you.

Thanks

Tracey

0
#3 11-11-2013 2:53pm

NotTheMessiah

Registered Users, Registered Users 2 Posts: 28 ✭

Join Date: August 2013

Posts: 23

PM sent.

Thanks.

0
#4 11-11-2013 4:07pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

NotTheMessiah wrote: »

PM sent.

Thanks.

Hi NotTheMessiah

Thanks for your PM.

I've looked into this and conducted a few tests to discover that there is in fact an issue with your line which would certainly be causing issues with your broadband.

The issue on your line will need to be escalated to engineers however I'm unable to do this from here. Please contact broadband technical support on 1890260260 and mention my findings where the agent you speak to will log this to be resolved by eircom technicians within three working days.

Thanks

Al

0
#5 12-11-2013 9:23am

NotTheMessiah

Registered Users, Registered Users 2 Posts: 28 ✭

Join Date: August 2013

Posts: 23

Thanks. I will call later.

0
#6 12-11-2013 11:47am

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

NotTheMessiah wrote: »

Thanks. I will call later.

No worries NotTheMessiah

Thanks

Al

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