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Eircom Login Page

  • 05-11-2013 9:39am
    #1
    practice
    Registered Users, Registered Users 2 Posts: 304 ✭✭


    When I login to my eircom account I get asked to

    Verify my email address. Why?
    I also get told I have upgraded to a business account. I did not


Comments

  • #2
    Lennyzip
    Registered Users, Registered Users 2 Posts: 352 ✭✭Lennyzip


    practice wrote: »
    When I login to my eircom account I get asked to

    Verify my email address. Why?
    I also get told I have upgraded to a business account. I did not

    I couldn't log in at all last week , couldn't even change my password . Got onto a rep here and they suggested getting onto the eircom webmaster .


  • #3
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    practice wrote: »
    When I login to my eircom account I get asked to

    Verify my email address. Why?
    I also get told I have upgraded to a business account. I did not
    Hi practice

    Can you PM me with the eircom account number ane e-mail address you registered with please and I will look into that for you.

    Thanks, Mark


  • #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Lennyzip wrote: »
    practice wrote: »
    When I login to my eircom account I get asked to

    Verify my email address. Why?
    I also get told I have upgraded to a business account. I did not

    I couldn't log in at all last week , couldn't even change my password . Got onto a rep here and they suggested getting onto the eircom webmaster .
    Hi Lennyzip

    I have confirmed that the webmaster may need to remove your details from the 'my eircom' platform so you can re-register. Have you sent on the e-mail did they get back with a case number.

    Mark


  • #5
    Lennyzip
    Registered Users, Registered Users 2 Posts: 352 ✭✭Lennyzip


    eircom: Mark wrote: »
    Hi Lennyzip

    I have confirmed that the webmaster may need to remove your details from the 'my eircom' platform so you can re-register. Have you sent on the e-mail did they get back with a case number.

    Mark

    Hi Mark , sent the email that evening but havn't had a responce with a case number .

    Thanks ,

    Alan

    Edit : email sent November 1st 3.55pm


  • #6
    practice
    Registered Users, Registered Users 2 Posts: 304 ✭✭practice


    eircom: Mark wrote: »
    practice wrote: »
    When I login to my eircom account I get asked to

    Verify my email address. Why?
    I also get told I have upgraded to a business account. I did not
    Hi practice

    Can you PM me with the eircom account number ane e-mail address you registered with please and I will look into that for you.

    Thanks, Mark
    I dont want you to check anything for me.
    Iwould have thought you would know that being asked to verify an email address is a sure way to download a virus.
    I just want to know is it eircom policy to ask this question.


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  • #7
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Lennyzip wrote: »
    eircom: Mark wrote: »
    Hi Lennyzip

    I have confirmed that the webmaster may need to remove your details from the 'my eircom' platform so you can re-register. Have you sent on the e-mail did they get back with a case number.

    Mark

    Hi Mark , sent the email that evening but havn't had a responce with a case number .

    Thanks ,

    Alan

    Edit : email sent November 1st 3.55pm
    I checked with webmaster and they confirmed the received the request the case ref should be sent in the next 24 hours. There is a max lead time of 10 working days to have the account re-set and you can re-register.

    I will track it and keep you posted.

    Mark 


  • #8
    Lennyzip
    Registered Users, Registered Users 2 Posts: 352 ✭✭Lennyzip


    eircom: Mark wrote: »
    I checked with webmaster and they confirmed the received the request the case ref should be sent in the next 24 hours. There is a max lead time of 10 working days to have the account re-set and you can re-register.

    I will track it and keep you posted.

    Mark 

    Cheers Mark :-)


  • #9
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Lennyzip wrote: »
    eircom: Mark wrote: »
    I checked with webmaster and they confirmed the received the request the case ref should be sent in the next 24 hours. There is a max lead time of 10 working days to have the account re-set and you can re-register.

    I will track it and keep you posted.

    Mark 

    Cheers Mark :-)
    No problem

    Mark


  • #10
    java
    Registered Users, Registered Users 2 Posts: 319 ✭✭java


    Why does an account need to be deleted? I also got this message after I logged in. I presumed it was post the upgrade you talked about yesterday Mark. Can you please check with your technical colleagues?


  • #11
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    java wrote: »
    Why does an account need to be deleted? I also got this message after I logged in. I presumed it was post the upgrade you talked about yesterday Mark. Can you please check with your technical colleagues?
    Hi java

    That is not the case with every account that shows that message when customers try to log in after the work on the 'my eirom' Platform. It was a possibility that webaster advised of when I looked into Lennyzip details.

    Thanks, Mark


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