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Defective goods advice

  • 02-11-2013 8:38pm
    #1
    dubscottie
    Closed Accounts Posts: 854 ✭✭✭


    Hi,

    I bought a piece of safety gear for using on my motorbike back in September.
    When I went to put it on today for only the second time (due to work and the wonderful weather we have had:mad:) part of it came away due to poor stitching.

    Its over the 28 days for a refund but it is obviously not fit for purpose..

    I have pics etc and I am going to contact the shop but what can I expect?

    Refund or a replacement? What are my rights?

    Thanks


Comments

  • #2
    01902
    Registered Users, Registered Users 2 Posts: 291 ✭✭01902


    Repair, Replacement or Refund. This has to be agreed between you and the retailer but if they offer a repair and you refuse that may go against you if you have to take it further (small claims court) but if they offer a repair this must be permanent!


  • #3
    dubscottie
    Closed Accounts Posts: 854 ✭✭✭dubscottie


    01902 wrote: »
    Repair, Replacement or Refund. This has to be agreed between you and the retailer but if they offer a repair and you refuse that may go against you if you have to take it further (small claims court) but if they offer a repair this must be permanent!

    Thanks.. I know you get what you pay for! Ill contact them and see what they say. Glad it went while I was still in the house and not (god forbid) sliding down the tarmac.


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