Saorview free rescan

scruffy66

The Saorview Rescan, people being fleeced Thread seems to be closed to replies, So ill put my two pence worth in here.

Ill start by saying that i agree that 50 euro is expensive for an installer to
call to retune a persons saorview or non saorview combi box or tv ,but i think
the idea being put across by some posters on that thread that installers
should take responsibility for channel list updates , for installs they have done,is just crazy.
Channels wether they be saorview or freetoair are going to continually move
from time to time and the idea that installers should fix them for a cake and
a cup of tea is taking the you know what.

The first combi box i started using was an M Vision and guess what ? there wasn't a Saorview approved combi box in sight at the time.
In fact the Country was a wash with combi boxes before any mention of
approved combi boxes .
And finally When an approved combi box came along, it was a piece of rubbish.[ but it was ok saorview got their 20,000 euro]
Well can anybody name a good Saorview Approved combi box? no
seriously can they ?

I cant see how installers especially if they have a mortgage , wife and kids , can afford to call to peoples houses they've done TV for and
redo their channel list for a cup of tea and a scone.

winston_1

scruffy66 wrote: »

Ill start by saying that i agree that 50 euro is expensive for an installer to
call to retune a persons saorview or non saorview combi box or tv

Not really. It is the lower end of the going rate for a call out, whether it be for a washing machine, central heating problem etc. Why should a box retune be any different?

jrmb

Isn't the equipment designed so that the user can rescan for themselves? It sounds like a frivolous reason to call an installer.

MACHEAD

jrmb wrote: »

Isn't the equipment designed so that the user can rescan for themselves? It sounds like a frivolous reason to call an installer.

On the face of it , yes. But the fact is, we live in a world of tech and gadgets, and not everyone in posssesion of those gadgets, can fully utilise al the functions they have. (Even if that is just a rescan) In these cases they need to call on additional support, and in some instances that support will cost money.

I'm not saying I like it, I'm not saying I agree with it, but it's a fact none the less.

watty

It's the laziness of owners or stupid GUIs of boxes or TVs.

It's very very simple compared to Satellite.

If people insist on calling someone in Business, then they have to pay a minimum callout fee.

St Senan

The whole point I was trying to make on that closed thread was where are the installers and contractors who installed for the Post Office, The door to door resellers and the online retailers among others last year, People need their equipment scanned now and these guys are gone now once the whole saorview gold rush came to a standstill. Now there are people who haven't a clue how to re-tune a box or TV and there will be guys who will take advantage of this. I still think €50 is a bit much to spend less than 5 mins retuning a TV or Box. I would have no problem charging €50 plus for a service call involving Aerial/ chimney roof work or dish work. Most of my customers were explained by me over the phone to
Press Menu move to Setup, press OK, move to Installation, and press OK, move to terrestrial automatic scan, and press OK. And regarding the TVs press menu, move to install and re-tune, press OK, and move to terrestrial automatic rescan and press OK. If only people were informed in advance by RTE that there will be a re-tune needed starting on OCT21st 2012. As i said most of the strangers or people ringing me are panicking because the way they see it if they don't re-tune within 2 weeks they will lose channels forever. And if i am working at a house getting paid for a job and an elderly neighbor asks me to have a look at their TV because the half saved cute Conn man they were stung by has either fecked off or wants €50 to re-tune Irish channels on a xoro box he supplied that wasn't needed in the 1st place . I will tune their TV and drink tea or coffee and have either a scone or a biscuit and i will be a complete gentleman and leave my business card because i would class that re tune as a knock on effect where i will get repeat work or either be referred by this elderly person to some else Family/Friends who might want something installed.
Its the guys who always charges for this and that and don't pay Tax, Insurance or leave receipt with contact details that have fecked up this business and giving it a bad name for all the rest of us.

scruffy66

Hi Navarre, in your post in the other thread you said that misinformation
Was leading to people being ripped off for 50 euro call outs, but added to the misinformation by suggesting that a 1 year warranty should cover retuning not only soarview but freetoair channels as well . Now I have done plenty of retunes
For free and charged a fee for plenty too, I use my discretion as I also am looking for referrals , but it is not the responsibility of installers to retune boxes etc,
SKY only give 3 months warranty on dish movement and a hundred euro

I have to agree with watty , most people don't want to know how to retune their soarview approved TV , never mind a non approved combi box, so they should expect a call out charge.

Tony

Can we please dispense with the "it only takes 5 mins to do the job" argument. Unless you live next door to the customer it's irrelevant.

0ph0rce0

Do you not just go to The Menu and hit Scan or Rescan????

If a customer rang for me to do this, I'd just say over the phone,Hit Menu, Installation, Scan.

I'd feel pretty bad charging someone for that.

Tony

Yes usually it terrestrial scan or automatic scan . We put the info up on our website and we've not had to charge anyone for a re tune of Saorview.

0ph0rce0 wrote: »

Do you not just go to The Menu and hit Scan or Rescan????

If a customer rang for me to do this, I'd just say over the phone,Hit Menu, Installation, Scan.

I'd feel pretty bad charging someone for that.

St Senan

Hi Scruffy. Here is where i mentioned the 1 years warranty its in the same sentence as where are the contractors or the guys who installed for the sales company who sold through An Post.

I would love to know what response people are receiving from their post office now or can the contract company who installed for them be contacted (so much for a 1years warranty when the boxes need retuning for Irish and UK channels) It will be very hard for the public to contact all the crowds (that don't exist any more) who only got registered last year to flog unapproved combiboxes .

Scruffy in this day and age no matter what you sell or install for people you just cant come along and say to them ( Ill take your money and give you all these channels but when they change frequency and you lose channels within the next 1 year well i am going to charge you €50 to call back and retune them).

No matter what you do or install for people they see's this as a service or you as a service provider Its gone that way in society. People are not going to ring CBS in the USA because CBS Reality has changed its frequency and they are missing Judge Judy, They will contact the guy who installed the system for them.
Like most of the tax paying legit installers I know I gave up using FTA receivers as soon as Freesat was launched. Compare a Freesat Manhatten HD plaza to say a Triax sr110 or a Teleeves.

I or my customers don't have that problem with channels changing frequency on FTA receivers. The saorview rescan is an unwanted inconvenience to us all but as i said the majority of my customers were explained how to rescan over the phone.
Like you that time i also got excited over the Satfree software on the Vestel made combiboxes ( That software turned out as bad Duck Egg). That's why i carry a few USB sticks with me all the time.
People are trying to cut back on bills and they want the impossible
( The free equivalent of Sky +HD) and the combibox is the closest to that at the moment (and a very poor close to it I say).

One of the main points on that thread was. Its 1 year after the ASO and where are these guys now who became installers or approved retailers of Saorview just to make quick money or work on a quantity not quality basis. Check the registered retailer list and check the non existent websites or phone numbers now. All the people that got installed from these non existent installers or sales companies are left in the lurch now and whats stopping other guys taking advantage of this and charging what they want to re tune for these people.

Sure there is no point in anyone advertising FTA box as a 1 off payment to the customers when the customer is going to have to pay to get it retuned within say 3 months of paying to get installed because they lost 10-15 channels. What we all know is that as soon as a channel changes frequency up pops the dreaded NO SIGNAL message on the TV Screen and then the panic kicks in ( Paddy its broke or the dish has blown up or Mary I told you not to buy that fecking thing as Jimmy down the pub got 1 last year and most of his channels have disappeared along with the Muppet who flogged it to him )

Scruffy 2 yahoos went around down this way installing cheap FTA for €160 a couple of years back and with every box the installed they changed the 0000 password/Pin to something else.

Remember when Lidl/Aldi started to sell them FTA kits they were flying off the shelves. They are not anymore flying off the shelves as word spread mouth to mouth that they were poorly made and lost channels all the time. How many people out there that have a FTA box know that PickTV is FTA now.

It was a 1 year warranty on Sky dishes back when i was installing them on a daily basis. It was only the ASA or the contractors who gave the 12 week warranty back then.

July Rain

Anybody who pays €50 for a rescan is a fool ! do it yourself or give some teenager a fiver to do it ffs.

Silvera

I have re-scanned my Walker Saorview box.
RTE, TV3 etc are working fine...but BBC, ITV etc are gone.

It keeps saying 'no home transponder' ???

What do I need to do??

Stan 10

"Remember when Lidl/Aldi started to sell them FTA kits they were flying off the shelves. They are not anymore flying off the shelves as word spread mouth to mouth that they were poorly made and lost channels all the time. How many people out there that have a FTA box know that PickTV is FTA now."

I have two of these boxes for the last 18 months and have found no problem with them, am I just one of the lucky ones?

icdg

Be nice to each other this time or this thread will be going the way of the other and bans will start getting handed out.

muincav

Anybody who charges someone 50 euro to rescan for Saorview is just greedy...I have done any amount of rescans for mostly elderly people and have yet to take a penny...If you can do someone a favour just go ahead and do it...to me its nice to see the smile on someones face when their TV is working right again....:D

winston_1

muincav wrote: »

Anybody who charges someone 50 euro to rescan for Saorview is just greedy...I have done any amount of rescans for mostly elderly people and have yet to take a penny...If you can do someone a favour just go ahead and do it...to me its nice to see the smile on someones face when their TV is working right again....:D

If you call out a professional he has to drive to you home, pay for petrol, liability insurance, various taxes, and spend his time. That is where the charges come from, basically a minimum call out charge. Completely different from you helping elderly friends.

Rockfish

Navarre wrote: »

The whole point I was trying to make on that closed thread was where are the installers and contractors who installed for the Post Office, The door to door resellers and the online retailers among others last year, People need their equipment scanned now and these guys are gone now once the whole saorview gold rush came to a standstill. Now there are people who haven't a clue how to re-tune a box or TV and there will be guys who will take advantage of this. I still think €50 is a bit much to spend less than 5 mins retuning a TV or Box. I would have no problem charging €50 plus for a service call involving Aerial/ chimney roof work or dish work. Most of my customers were explained by me over the phone to
Press Menu move to Setup, press OK, move to Installation, and press OK, move to terrestrial automatic scan, and press OK. And regarding the TVs press menu, move to install and re-tune, press OK, and move to terrestrial automatic rescan and press OK. If only people were informed in advance by RTE that there will be a re-tune needed starting on OCT21st 2012. As i said most of the strangers or people ringing me are panicking because the way they see it if they don't re-tune within 2 weeks they will lose channels forever. And if i am working at a house getting paid for a job and an elderly neighbor asks me to have a look at their TV because the half saved cute Conn man they were stung by has either fecked off or wants €50 to re-tune Irish channels on a xoro box he supplied that wasn't needed in the 1st place . I will tune their TV and drink tea or coffee and have either a scone or a biscuit and i will be a complete gentleman and leave my business card because i would class that re tune as a knock on effect where i will get repeat work or either be referred by this elderly person to some else Family/Friends who might want something installed.
Its the guys who always charges for this and that and don't pay Tax, Insurance or leave receipt with contact details that have fecked up this business and giving it a bad name for all the rest of us.

I can find those options, can anyone help? When i press the Menu he options are, Installation, Channel, Preference, Setting, AV and Information. In the Installation sub menu i cant see he terrestrial automatic scan option.

kooga

Rockfish wrote: »

I can find those options, can anyone help? When i press the Menu he options are, Installation, Channel, Preference, Setting, AV and Information. In the Installation sub menu i cant see he terrestrial automatic scan option.

what box do you have

Rockfish

kooga wrote: »

what box do you have

Triax TSC 114

kooga

Rockfish wrote: »

Triax TSC 114

ok same box as me if i can recall

menu

installation insert code

installation type use right and left arrow for dvb t

down to auto search and press enter

Rockfish

kooga wrote: »

ok same box as me if i can recall

menu

installation insert code

installation type use right and left arrow for dvb t

down to auto search and press enter

Go it, so do i now press YES? o re install channels??

kooga

u have dvb t only on

if so yes

Rockfish

Ok, did all that but im still getting a re scan message

Tony

Rockfish wrote: »

Ok, did all that but im still getting a re scan message

Delete those channels or just ignore the message.

Rockfish

Tony wrote: »

Delete those channels or just ignore the message.

Sorry, but delete which channels?

kooga

Rockfish wrote: »

Ok, did all that but im still getting a re scan message

any channels saying rescan should be deleted.

but you should from chs 1-8 have the irish channels

Rockfish

Is this nationwide and when would the channels go if you dont re scan? Thanks Koga and Tony for taking time to reply

Tony

Sticky thread with all the info http://www.boards.ie/vbulletin/showthread.php?t=2057067108

Fionne

Will the channels saying "Rescan required" disappear in the coming days/weeks? I ask because I can watch RTE 1 perfectly on Channel 11 but on Channel 1 it's very jumpy, despite trying to manually re-tune to the same frequency as 11.

If 11 goes and I'm left with RTE1 on 1 then it's gonna be cr*p.

Tony

Yes they will disappear. http://www.boards.ie/vbulletin/showthread.php?t=2057067108

FonE wrote: »

Will the channels saying "Rescan required" disappear in the coming days/weeks?

kooga

FonE wrote: »

Will the channels saying "Rescan required" disappear in the coming days/weeks? I ask because I can watch RTE 1 perfectly on Channel 11 but on Channel 1 it's very jumpy, despite trying to manually re-tune to the same frequency as 11.

If 11 goes and I'm left with RTE1 on 1 then it's gonna be cr*p.

your going to have problems.............channel 11 is the new channel for rte 1, the new hd version while 1 is the old sd channel and that will disappear.

The Cush

kooga wrote: »

your going to have problems.............channel 11 is the new channel for rte 1, the new hd version while 1 is the old sd channel and that will disappear.

The other way around, the new RTÉ1 HD channel is on LCN1 and the old RTÉ1 SD channel is on LCN11 which will probably close in the coming days.

Channel line-up by LCN

LCN

|

Channel

||

Mux

|
01|RTÉ One|HD|2|
02|RTÉ Two|HD|1|
03|TV3|SD|1|
04|TG4|SD|1|
05|3e|SD|1|
06|RTÉ News Now|SD|1|
07|RTÉjr**|SD|2|
08|RTÉ One +1**|SD|2|
09-10|(not used)|||
11|no channel name (RTÉ 1 simulcast)|SD|1|temporary, ends Mon 11th Nov?
12*|(no channel name***)|HD|2|no video or audio
13*|(no channel name/testcard)|SD|2|RTÉ Lyric FM audio
14*|(no channel name***)|HD|2|no video or audio/TG4 subtitles and teletext tested previously
15*|(no channel name/testcard)|SD|2| RTÉ Raidió na Gaeltachta audio
16|(not used)|||
17|no channel name (RTÉjr simulcast**)|SD|1|temporary, ends Mon 11th Nov?
18|no channel name (RTÉ1 +1 simulcast**)|SD|1|temporary, ends Mon 11th Nov?
200|RTÉ Radio 1|Radio|1|
201|RTÉ Radio 1 Extra|Radio|1|
202|RTÉ 2FM|Radio|1|
203|RTÉ Lyric FM|Radio|1|
204|RTÉ Raidió na Gaeltachta|Radio|1|
205|RTÉ Pulse|Radio|1|
206|RTÉ 2XM|Radio|1|
207*|(not used)||1|previously RTÉ Choice
208|RTÉ Gold|Radio|1|
209|RTÉ Junior/RTÉ Chill|Radio|1|
210|(not used)||
211-212*|(no radio channel names)|Radio|2|no audio
213*|(no radio channel name)|Radio|2|RTÉ Lyric FM audio
214*|(no radio channel name)|Radio|2|RTÉ Raidió na Gaeltachta audio
215-217*|(no radio channel names)|Radio|2|no audio
218-219*|(no radio channel name)|Radio|2|RTÉ Gold audio
220*|(no radio channel name)|Radio|2|no audio
249*|SSU|data channel|1|
250*|SSU|data channel|2|

* Hidden but can be selected by entering the channel no. via the remote control
** RTÉjr 0700-1845 approx / RTÉ One +1 1900-0100/0200 approx. Timesharing.
***blank HD 1080i stream/no testcards on LCNs 12 and 14

kooga

The Cush wrote: »

The other way around, the new RTÉ1 HD channel is on LCN1 and the old RTÉ1 SD channel is on LCN11 which will probably close in the coming days.

Channel line-up by LCN

LCN

|

Channel

||

Mux

|
01|RTÉ One|HD|2|
02|RTÉ Two|HD|1|
03|TV3|SD|1|
04|TG4|SD|1|
05|3e|SD|1|
06|RTÉ News Now|SD|1|
07|RTÉjr**|SD|2|
08|RTÉ One +1**|SD|2|
09-10|(not used)|||
11|no channel name (RTÉ 1 simulcast)|SD|1|temporary, ends Mon 11th Nov?
12*|(no channel name***)|HD|2|no video or audio
13*|(no channel name/testcard)|SD|2|RTÉ Lyric FM audio
14*|(no channel name***)|HD|2|no video or audio/TG4 subtitles and teletext tested previously
15*|(no channel name/testcard)|SD|2| RTÉ Raidió na Gaeltachta audio
16|(not used)|||
17|no channel name (RTÉjr simulcast)|SD|1|temporary, ends Mon 11th Nov?
18|no channel name (RTÉ1 +1 simulcast)|SD|1|temporary, ends Mon 11th Nov?
200|RTÉ Radio 1|Radio|1|
201|RTÉ Radio 1 Extra|Radio|1|
202|RTÉ 2FM|Radio|1|
203|RTÉ Lyric FM|Radio|1|
204|RTÉ Raidió na Gaeltachta|Radio|1|
205|RTÉ Pulse|Radio|1|
206|RTÉ 2XM|Radio|1|
207*|(not used)||1|previously RTÉ Choice
208|RTÉ Gold|Radio|1|
209|RTÉ Junior/RTÉ Chill|Radio|1|
210|(not used)||
211-212*|(no radio channel names)|Radio|2|no audio
213*|(no radio channel name)|Radio|2|RTÉ Lyric FM audio
214*|(no radio channel name)|Radio|2|RTÉ Raidió na Gaeltachta audio
215-217*|(no radio channel names)|Radio|2|no audio
218-219*|(no radio channel name)|Radio|2|RTÉ Gold audio
220*|(no radio channel name)|Radio|2|no audio
249*|SSU|data channel|1|
250*|SSU|data channel|2|

* Hidden but can be selected by entering the channel no. via the remote control
** RTÉjr 0700-1845 approx / RTÉ One +1 1900-0100/0200 approx. Not timesharing on Mux2. Static on-air caption on RTÉ1 +1/RTÉjr "This channel is currently off air" for non MHEG-5 receivers. Mheg-5 receivers displays a static off-air graphic shortly after changing channels
***blank HD 1080i stream/no testcards on LCNs 12 and 14

apologies, was trying to recall !

Fionne

Is there any hope they will boost the Channel 1 signal or anything (sorry I'm not tech-minded so don't know the correct terminology). I've seen the same problem with another tv in a house 3 miles away with a rooftop aerial - Channel 11 is fine, Channel 1 jumping. Before the re-scan Channel 1 was fine.

The Cush

FonE wrote: »

I've seen the same problem with another tv in a house 3 miles away with a rooftop aerial - Channel 11 is fine, Channel 1 jumping. Before the re-scan Channel 1 was fine.

The aerial in the other house could be faulty, cabling could be damaged, corroded connections, water damage, etc. etc. There are many reasons the signal level could be reduced.

What type of aerial are you using?

Fionne

The Cush wrote: »

The aerial in the other house could be faulty, cabling could be damaged, corroded connections, water damage, etc. etc. There are many reasons the signal level could be reduced.

What type of aerial are you using?

If the aerial was at fault then why is it only Channel 1 that's affected? And also, Channel 1 was fine until the re-scan - coincidence? I don't think so somehow. Mine is an indoor aerial (long white bar type) but the other house is a proper roof aerial that was only replaced a couple of months ago. Both worked fine until the rescan which seems to have moved Channel 1 to a different frequency/transmitter to the rest of the channels.

The Cush

FonE wrote: »

If the aerial was at fault then why is it only Channel 1 that's affected? And also, Channel 1 was fine until the re-scan - coincidence? I don't think so somehow..

RTÉ1, RTÉjr and RTÉ1+1 (Channels 1, 7 and 8) have moved to a new frequency and it appears that both aerials are having problems picking it up.

What receiver is the outdoor aerial connected to, Saorview approved or non-Saorview approved?

Try moving the indoor aerial to a position where it might be able to receive the new frequency, of course this could result in you losing the old frequency.

Peter Rhea

FonE wrote: »

If the aerial was at fault then why is it only Channel 1 that's affected? And also, Channel 1 was fine until the re-scan - coincidence? I don't think so somehow. Mine is an indoor aerial (long white bar type) but the other house is a proper roof aerial that was only replaced a couple of months ago. Both worked fine until the rescan which seems to have moved Channel 1 to a different frequency/transmitter to the rest of the channels.

So you have/had good reception of mux 1 from somewhere? Which channel/frequency?

tinofapples

The Cush wrote: »

RTÉ1, RTÉjr and RTÉ1+1 (Channels 1, 7 and 8) have moved to a new frequency and it appears that both aerials are having problems picking it up.

What receiver is the outdoor aerial connected to, Saorview approved or non-Saorview approved?

Try moving the indoor aerial to a position where it might be able to receive the new frequency, of course this could result in you losing the old frequency.

I've just done a rescan on a saorview box in one of my rooms and rte1 rte junior and rte1 +1 are the only ones scanning, am I missing something obvious ? I'm getting full scan on a saorview tv running off the same aerial.

The Cush

tinofapples wrote: »

I've just done a rescan on a saorview box in one of my rooms and rte1 rte junior and rte1 +1 are the only ones scanning, am I missing something obvious ? I'm getting full scan on a saorview tv running off the same aerial.

Insufficient signal would be my guess for the mux carrying the missing channels. Does the Saorview box indicate the signal strength/quality levels for the 2 muxes?

How is the aerial feed split between the various TV points?

tinofapples

The Cush wrote: »

Insufficient signal would be my guess for the mux carrying the missing channels. Does the Saorview box indicate the signal strength/quality levels for the 2 muxes?

How is the aerial feed split between the various TV points?

I had bought a SLX distributor/amplifier which I cannot get working so reverted back to an old plastic 2 way spiltter (Which is what I used when I posted), changed to a metal one since and back working but ideally I want to get the SLX working so that I can have the signal in 4 rooms.

The Cush

tinofapples wrote: »

I had bought a SLX distributor/amplifier which I cannot get working so reverted back to an old plastic 2 way spiltter (Which is what I used when I posted),

What's the problem with the distribution amp? Have you tried another amp?

tinofapples

The Cush wrote: »

What's the problem with the distribution amp? Have you tried another amp?

That my friend I do not know, it's never been used. I bought it off amazon 6 months ago to spend a voucher I had been given. Like I said the metal 2 way splitter is working I'm getting all channels on two outlets but only teletext on one

Johnboy1951

If I am unable to figure out how to reprogramme my washing machine, and I resort to calling someone out to show me or do it for me, I fully expect to pay for that service ..... even if the machine is only one month old.

On the other hand I would expect that if I phoned and asked how to do it, or where to find the information I needed, then the supplier would provide that info FOC over the phone.

I regard a STB in the same light.
A guarantee is for the device that it continues to operate correctly ...... not for the programming of the device.

So if I ring my STB supplier I expect support ..... but not a personal visit without charge.

To do so is unreasonable.

On the other hand I would expect a reduction in usual charge if the supplier was in the vicinity and arranged to call in for a couple of minutes to sort it out.

Time, travel and expertise must be paid for if I have a problem, not the device ...... and faulty equipment replaced FOC within warranty, including delivery and installation .... those are my expectations as a consumer.

Sometimes I won't get all I want .... but there are choices I can make ...