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30GB Limited UPC - How much if I go over?

  • 29-10-2013 10:20pm
    #1
    Registered Users, Registered Users 2 Posts: 468 ✭✭


    UPC have a cap of 30GB of data per month. I can't find information on how much they charge if you go over? Can anybody assist?


Comments

  • Closed Accounts Posts: 5,756 ✭✭✭demanufactured


    A cap ???
    No.


  • Registered Users, Registered Users 2 Posts: 468 ✭✭duuuaaaane


    A usage allowance then...

    8c428f985aae5a47138ce191aaab1827.png


  • Registered Users, Registered Users 2 Posts: 2,382 ✭✭✭pizzahead77


    Its "Impose a charge of 3 cent per megabyte or part thereof for exceeding your data transfer limit" from their Acceptable Usage Policy - http://www.upc.ie/pdf/AcceptableUsagePolicy2013.pdf


  • Registered Users, Registered Users 2 Posts: 73,520 ✭✭✭✭colm_mcm


    Nope. If you exceed the limit then you go onto the regular unlimited usage pack. In the case below you'd go from €66 to €73.


  • Registered Users, Registered Users 2 Posts: 445 ✭✭johnciall


    according to their AUP it's

    Impose a charge of 3 cent per megabyte or part thereof for exceeding your data transfer limit; and/or
    Upgrade your package to a package with a higher data transfer limit with the corresponding higher monthly fee; and/or
    Downgrade your upload and download speed for a period of one month to dial-up speed, with your monthly fee remaining
    the same; and/or
    Suspend your access to the services for one month, with your monthly fee remaining the same; and/or
    Terminate your account for non-compliance with the provisions of this User Policy in accordance with the provisions of
    UPC‟s General Terms and Conditio

    I'd imagine it's a sliding scale


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  • Registered Users, Registered Users 2 Posts: 73,520 ✭✭✭✭colm_mcm


    johnciall wrote: »
    according to their AUP it's

    Impose a charge of 3 cent per megabyte or part thereof for exceeding your data transfer limit; and/or
    Upgrade your package to a package with a higher data transfer limit with the corresponding higher monthly fee; and/or
    Downgrade your upload and download speed for a period of one month to dial-up speed, with your monthly fee remaining
    the same; and/or
    Suspend your access to the services for one month, with your monthly fee remaining the same; and/or
    Terminate your account for non-compliance with the provisions of this User Policy in accordance with the provisions of
    UPC‟s General Terms and Conditio

    I'd imagine it's a sliding scale

    You missed the very next bit which specifically applies to what the OP wants though. Can't copy and paste from a PDF for some reason

    EDIT: Got it (feckin apple...)
    UPC wrote:
    Usage restrictions and data allowances for Limited Broadband Products are set out in the terms and conditions for these bundles. By subscribing to a limited bundle you are choosing a UPC product that has a usage cap. It is a condition of this product that you adhere to the usage cap. Where you do not adhere to the usage cap we will automatically upgrade you to the nearest bundle that best meets your needs subject to the notification provisions set out in the terms and conditions for that bundle.


    On the ordering page under conditions tab
    upc wrote:
    In addition, existing UPC Broadband and Home Phone customers who choose to upgrade to The Horizon Essential Limited bundle:
    By subscribing to The Horizon Essential Limited Bundle, you are choosing a broadband service that has a usage cap of 30GB per month. It is a condition of this product that you adhere to the usage cap. If you do not adhere to the usage cap we will automatically upgrade you to the nearest bundle that best meets your needs. Before applying an upgrade we will communicate with you in the manner set out below.
    The first time you exceed your usage cap we will send you an email or text message notifying you that you have exceeded your limit.
    The next time you are at 70% of your usage we shall send you an email or text message notifying you that you are close to exceeding your limit. We will not communicate with you thereafter regarding your usage. We suggest therefore that you monitor your usage using the monitor tool referred to at point (V) below to assist you in managing your usage.
    IV. In order to communicate with you regarding your usage as set out in (II) and (III) above we require you to provide us with a valid email address or mobile phone number. For further details on how we may use your email address or mobile phone number please refer to our Consumer Privacy Policy at
    You can monitor your usage at any time by logging onto your My UPC account at where you will find a usage monitor tool that will enable you to track your usage volumes.
    VI. Where you exceed your usage limit for a second time, UPC shall automatically upgrade you to the nearest bundle that best meets your needs.


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