Digiweb problem

Erper

Hi guys
I have general question about this problem and what to do about it.

I call them on monday explaining that i have problem with roiter and that if they dont sort out the problem i will cancel my contract.

So theu send me " new" router which i was waiting for 4 days...

But...
It came as used router....
It didnt eve say where doest it come from and in the box i found a letter of a woman complaining about digiweb where she was in hospital diagnosed with cancer...

What should i do...

I want to cancel contract with them now but they told me that as soon i do that i wont be able to use my phone line and phone line will be canceled in 10 days meaning i will have to pay for new connection...

HELP!

ShiverinEskimo

Just sent you a PM.

Cabaal

OP I'd suggest you contact Digiweb about this matter as clearly they reshipped a return router in error and they never checked the router/packaging before hand.

Whilst many providers will often use returned stock for replacement's, it should not have contained another customer's letter. This needs to be escalated to Digiweb.

Personal information removed, please don't post the details here again as its somebody else's information.

Erper

ive been requesting 2 calls backs and never received any of them...