eFibre / eVision Order

jaggiebunnet

Hi
Yesterday I placed an order (twice after chatting to the online chat to make sure it had gone through as he could not see it completing properly) for eFibre package with home phone and eVision - I did get an email but nothing with a reference number on it just a "thank you for choosing eVision" message.

Can someone check that my order did actually go through?

eircom: Mark

jaggiebunnet wrote: »

Hi
Yesterday I placed an order (twice after chatting to the online chat to make sure it had gone through as he could not see it completing properly) for eFibre package with home phone and eVision - I did get an email but nothing with a reference number on it just a "thank you for choosing eVision" message.

Can someone check that my order did actually go through?

Hi jaggiebunnet

I checked with the efibre online team. They did confirm they received your request. I check the telephone number / details you PMd us previously.

efibre orders for your area / address are not going to be issued until late October - early November. However a member from the efibre back office team will contact you when they can process the order (on the contact details provided)  to insure you wish to ahead with the order and package.

Thanks, Mark

jaggiebunnet

eircom: Mark wrote: »

jaggiebunnet wrote: »

Hi
Yesterday I placed an order (twice after chatting to the online chat to make sure it had gone through as he could not see it completing properly) for eFibre package with home phone and eVision - I did get an email but nothing with a reference number on it just a "thank you for choosing eVision" message.

Can someone check that my order did actually go through?

Hi jaggiebunnet

I checked with the efibre online team. They did confirm they received your request. I check the telephone number / details you PMd us previously.

efibre orders for your area / address are not going to be issued until late October - early November. However a member from the efibre back office team will contact you when they can process the order (on the contact details provided)  to insure you wish to ahead with the order and package.

Thanks, Mark

Thanks Mark.

eircom: Mark

jaggiebunnet wrote: »

eircom: Mark wrote: »

jaggiebunnet wrote: »

Hi
Yesterday I placed an order (twice after chatting to the online chat to make sure it had gone through as he could not see it completing properly) for eFibre package with home phone and eVision - I did get an email but nothing with a reference number on it just a "thank you for choosing eVision" message.

Can someone check that my order did actually go through?

Hi jaggiebunnet

I checked with the efibre online team. They did confirm they received your request. I check the telephone number / details you PMd us previously.

efibre orders for your area / address are not going to be issued until late October - early November. However a member from the efibre back office team will contact you when they can process the order (on the contact details provided)  to insure you wish to ahead with the order and package.

Thanks, Mark

Thanks Mark.

No problem jaggiebunnet

Mark

jaggiebunnet

Hi Mark

Just following up here as I don't want to spend hours on the phone.  I got a mail last week with order details etc, but no installation date - when will i be contacted with that?  It basically said

"Installation Date and Time*:                                        ".

 
Now there was nothing to indicate what the * was for either so I am none the wiser.

Cheers
J.

jaggiebunnet

After getting home last night I had a letter from Eircom to confirm my bank details and that the direct debit is setup - as I have no date for an installation I expect that there will be no charges coming out of my bank account until it is installed?  

eircom: Mark

jaggiebunnet wrote: »

After getting home last night I had a letter from Eircom to confirm my bank details and that the direct debit is setup - as I have no date for an installation I expect that there will be no charges coming out of my bank account until it is installed?  

Hi jaggiebunnet

I am having trouble locating the PM you sent previously. As far as I can remember you may have sent it from a different boards user profile.

Can you send it on again please.

Mark 

jaggiebunnet

Hi Mark - no I only have this boards id.  It is ok - I called eircom and got a case number for the eFibre team to get back to me about.  There is no date for installation on my file and I was concerned I would miss them.

eircom: Mark

jaggiebunnet wrote: »

Hi Mark - no I only have this boards id.  It is ok - I called eircom and got a case number for the eFibre team to get back to me about.  There is no date for installation on my file and I was concerned I would miss them.

Hi,

Sorry about that I found the efibre order REF: 572827 as well as the case with the efibre escalations team ID: 1197903

I have sent a follow up to them, They advised they were able to issues efibre orders for that area last week. There is a lead time of 10 working days for installation. However I have asked them to push the case for you.

Mark 

jaggiebunnet

Hi Mark - I got a call Thursday lunch time to say I would get a call withing 48 hours for an installation time - needless to say 48 hours have come and gone with no call and no installation date.  Seriously thinking about just cancelling this at this stage.

eircom: Mark

jaggiebunnet wrote: »

Hi Mark - I got a call Thursday lunch time to say I would get a call withing 48 hours for an installation time - needless to say 48 hours have come and gone with no call and no installation date.  Seriously thinking about just cancelling this at this stage.

Hi jaggiebunnet

Sorry to hear that, I will follow up with the efibre team and get back to you.

Mark

jaggiebunnet

72 hours and still no callback.  I will give this to the end of the week and then just cancel if I don't hear anything.

jaggiebunnet

Hi Mark

Just wanted to follow up here - I got eFibre and eVision installed this morning - whole process was very painless and very well done.  Happy with the installation (ok I only get 39MB's download but I can get over that) - but a big fly in the ointment is that RTE 2 (and 1) is not in HD.  After getting on to chat where I had been told it would be in HD for free they said it is not available and that they don't know what they are going to do with this.  The RTE being in HD was confirmed in another thread here so it would seem we are being fed lies about the fact that HD is free for RTE?  Can you look into this - at the very least HD should be turned on until they sort out how to segregate RTE.

Thanks

eircom: Alan

jaggiebunnet wrote: »

Hi Mark

Just wanted to follow up here - I got eFibre and eVision installed this morning - whole process was very painless and very well done.  Happy with the installation (ok I only get 39MB's download but I can get over that) - but a big fly in the ointment is that RTE 2 (and 1) is not in HD.  After getting on to chat where I had been told it would be in HD for free they said it is not available and that they don't know what they are going to do with this.  The RTE being in HD was confirmed in another thread here so it would seem we are being fed lies about the fact that HD is free for RTE?  Can you look into this - at the very least HD should be turned on until they sort out how to segregate RTE.

Thanks

Hi jaggiebunnet

RTE HD is not included in the free/ essential pack. The following link includes a full list of channels which the essential pack offers: https://www.eircom.net/tv/channels

Thanks

Al

jaggiebunnet

That is not what I was told by the eircom rep on chat at the time of ordering or led to believe in this forum.  Why would you have to pay HD for a channel that is already available free on Saorview?  Not to mention today on chat with someone from the technical unit that it was supposed to be free but eircom are unable to work out how to do so?

more misselling by eircom - for example saying you can get 70mbs when it is isn't possible yet?

I have worked out why my installation was done well this morning - because it wasn't eircom doing it - it was sub contractor - if it had been eircom themselves I am sure they would have screwed it up.

Can I cancel eVision?  I do not see the point of paying for something when I am getting a less that quality picture that I can pick up for free.

jaggiebunnet

Not to mention here where i t states it is free

https://www.eircom.net/tv/m/features

jaggiebunnet

"RTE Two HD is available free of charge to all customers able to receive HD channels."


https://www.eircom.net/tv/bundles


lies lies and more lies??

jaggiebunnet

So with the fact that it is in fact in the terms and conditions

https://www.eircom.net/assets/static/pdf/tv/evision_tv_terms.pdf

9. RTÉ TWO HD (together with any other Channels provided in HD format by RTÉ) is not 
 subject to the payment of a Charge

When will I be getting RTE HD switched on ?

eircom: Alan

jaggiebunnet wrote: »

That is not what I was told by the eircom rep on chat at the time of ordering or led to believe in this forum.  Why would you have to pay HD for a channel that is already available free on Saorview?  Not to mention today on chat with someone from the technical unit that it was supposed to be free but eircom are unable to work out how to do so?

more misselling by eircom - for example saying you can get 70mbs when it is isn't possible yet?

I have worked out why my installation was done well this morning - because it wasn't eircom doing it - it was sub contractor - if it had been eircom themselves I am sure they would have screwed it up.

Can I cancel eVision?  I do not see the point of paying for something when I am getting a less that quality picture that I can pick up for free.

Hi jaggiebunnet

I'm aware HD is free on other platforms and I can understand your feelings. I'll chase up on this for further information and get back to you as soon as I can.

Thanks

Al

jaggiebunnet

eircom: Alan wrote: »

Hi jaggiebunnet

I'm aware HD is free on other platforms and I can understand your feelings. I'll chase up on this for further information and get back to you as soon as I can.

Thanks

Al

Please see my post above - RTE HD is free on eVision - it is stated in your Terms and Conditions.

eircom: Alan

jaggiebunnet wrote: »

Not to mention here where i t states it is free

https://www.eircom.net/tv/m/features

Hi Jaggiebunnet

Thanks for the links and attachments, I see your point. You will also find that this link states the following:

"Great value HD
Just €5 extra per month - no lengthy
add-on contracts"

Seems to be confusion on this. I have requested clarification on this for you and as soon as I have news I'll let you know right away.

Al

jaggiebunnet

eircom: Alan wrote: »

jaggiebunnet wrote: »

Not to mention here where i t states it is free

https://www.eircom.net/tv/m/features

Hi Jaggiebunnet

YOu will find that this link clearly states the following:

"Great value HD
Just €5 extra per month - no lengthy
add-on contracts"

Al

And states at the bottom of the page "RTE Two HD is available free of charge to all customers able to receive HD channels."


Never mind the fact that the above is stated in your terms in conditions - I will put the link here again in case you missed it:


https://www.eircom.net/assets/static/pdf/tv/evision_tv_terms.pdf

9. RTÉ TWO HD (together with any other Channels provided in HD format by RTÉ) is not 
 subject to the payment of a Charge

eircom: Alan

jaggiebunnet wrote: »

eircom: Alan wrote: »

jaggiebunnet wrote: »

Not to mention here where i t states it is free

https://www.eircom.net/tv/m/features

Hi Jaggiebunnet

YOu will find that this link clearly states the following:

"Great value HD
Just €5 extra per month - no lengthy
add-on contracts"

Al

And states at the bottom of the page "RTE Two HD is available free of charge to all customers able to receive HD channels."


Never mind the fact that the above is stated in your terms in conditions - I will put the link here again in case you missed it:


https://www.eircom.net/assets/static/pdf/tv/evision_tv_terms.pdf

9. RTÉ TWO HD (together with any other Channels provided in HD format by RTÉ) is not 
 subject to the payment of a Charge

Hi Jaggiebunnet

Thanks for the links and attachments, I see your point.

Seems to be confusion on this. I have requested clarification on this for you and as soon as I have news I'll let you know right away.

Al

jaggiebunnet

eircom: Alan wrote: »

jaggiebunnet wrote: »

eircom: Alan wrote: »

jaggiebunnet wrote: »

Not to mention here where i t states it is free

https://www.eircom.net/tv/m/features

Hi Jaggiebunnet

YOu will find that this link clearly states the following:

"Great value HD
Just €5 extra per month - no lengthy
add-on contracts"

Al

And states at the bottom of the page "RTE Two HD is available free of charge to all customers able to receive HD channels."


Never mind the fact that the above is stated in your terms in conditions - I will put the link here again in case you missed it:


https://www.eircom.net/assets/static/pdf/tv/evision_tv_terms.pdf

9. RTÉ TWO HD (together with any other Channels provided in HD format by RTÉ) is not 
 subject to the payment of a Charge

Hi Jaggiebunnet

Thanks for the links and attachments, I see your point.

Seems to be confusion on this. I have requested clarification on this for you and as soon as I have news I'll let you know right away.

Al

Thanks - I will be contacting comreg for mis-selling if this is not enabled.

eircom: Alan

jaggiebunnet wrote: »

eircom: Alan wrote: »

jaggiebunnet wrote: »

eircom: Alan wrote: »

jaggiebunnet wrote: »

Not to mention here where i t states it is free

https://www.eircom.net/tv/m/features

Hi Jaggiebunnet

YOu will find that this link clearly states the following:

"Great value HD
Just €5 extra per month - no lengthy
add-on contracts"

Al

And states at the bottom of the page "RTE Two HD is available free of charge to all customers able to receive HD channels."


Never mind the fact that the above is stated in your terms in conditions - I will put the link here again in case you missed it:


https://www.eircom.net/assets/static/pdf/tv/evision_tv_terms.pdf

9. RTÉ TWO HD (together with any other Channels provided in HD format by RTÉ) is not 
 subject to the payment of a Charge

Hi Jaggiebunnet

Thanks for the links and attachments, I see your point.

Seems to be confusion on this. I have requested clarification on this for you and as soon as I have news I'll let you know right away.

Al

Thanks - I will be contacting comreg for mis-selling if this is not enabled.

Thanks jaggiebunnet

I'll let you know as soon as possible

Thanks

Al

jaggiebunnet

Hi Alan - any update?

eircom: Alan

jaggiebunnet wrote: »

Hi Alan - any update?

HI jaggiebunnet

We have had no update yet, I'll let you know as soon as we do.

Thanks

Al

jaggiebunnet

Any update on this - how long can it take to switch something on so that it matches what is advertised and what is promised to customers who sign up?

eircom: Alan

jaggiebunnet wrote: »

Any update on this - how long can it take to switch something on so that it matches what is advertised and what is promised to customers who sign up?

HI jaggiebunnet

Apologies for the delay.

I'm still awaiting clarification on this from evision operations. As soon as I have feedback or clarification I'll be in touch with you here right away.

Thanks

Al

jaggiebunnet

any update yet?

eircom: Alan

jaggiebunnet wrote: »

any update yet?

Hi jaggiebunnet

Yes I have had a further update that these channels should be included for you, however some information remains unclear which I am awaiting confirmation on. Can you please PM me your account number and contact details to assist me with this?

Many thanks

Al

jaggiebunnet

Hi Al - I pm'd you yesterday.  Can I get the HD pack switched on for free in the meantime while Eircom work out how to solve such a simple issue?

jaggiebunnet

So what was the point of asking for my details if after 2 days you don't bother calling?  stalling tactic?  most likely. 

jaggiebunnet

3 days and still no call - Alan can I get an answer as to what is going on here?  What should I expect - do I need to cancel eVision as it is not meeting what I was promised?

dilallio

Hi Jaggiebunnet - Have you heard back yet?

jaggiebunnet

No.  It has only been 3 or 4 days since I was asked for my contact number - there is obviously something very difficult about setting things up correctly in their system.  Not to mention the fact that eFibre users cannot log in online - and as far as I can make out cannot therefore access any of the Eircom Wireless Hubs around the  country.  It really smells of something rushed and not implemented properly.

eircom: Alan

jaggiebunnet wrote: »

No.  It has only been 3 or 4 days since I was asked for my contact number - there is obviously something very difficult about setting things up correctly in their system.  Not to mention the fact that eFibre users cannot log in online - and as far as I can make out cannot therefore access any of the Eircom Wireless Hubs around the  country.  It really smells of something rushed and not implemented properly.

Hi jaggiebunnet

I am still awaiting clarification on this, I'm fully aware of the delays in arranging this for you and I apologise for this.

As soon as I have more information I will let you know immediately.

Thanks

Al

jaggiebunnet

eircom: Alan wrote: »

jaggiebunnet wrote: »

No.  It has only been 3 or 4 days since I was asked for my contact number - there is obviously something very difficult about setting things up correctly in their system.  Not to mention the fact that eFibre users cannot log in online - and as far as I can make out cannot therefore access any of the Eircom Wireless Hubs around the  country.  It really smells of something rushed and not implemented properly.

Hi jaggiebunnet

I am still awaiting clarification on this, I'm fully aware of the delays in arranging this for you and I apologise for this.

As soon as I have more information I will let you know immediately.

Thanks

Al

Hi Al - I appreciate there is only so much you can do - but to be honest I am at a loss as to how this can possibly be so difficult, especially when it has been advertised for as long as it has been.

eircom: Alan

jaggiebunnet wrote: »

eircom: Alan wrote: »

jaggiebunnet wrote: »

No.  It has only been 3 or 4 days since I was asked for my contact number - there is obviously something very difficult about setting things up correctly in their system.  Not to mention the fact that eFibre users cannot log in online - and as far as I can make out cannot therefore access any of the Eircom Wireless Hubs around the  country.  It really smells of something rushed and not implemented properly.

Hi jaggiebunnet

I am still awaiting clarification on this, I'm fully aware of the delays in arranging this for you and I apologise for this.

As soon as I have more information I will let you know immediately.

Thanks

Al

Hi Al - I appreciate there is only so much you can do - but to be honest I am at a loss as to how this can possibly be so difficult, especially when it has been advertised for as long as it has been.

Hi jaggiebunnet

I can understand your feelings on this, I'll do my best to keep pushing for information and let you know as soon as I have an update.

Al