help me out here

card_shark

im just wondering if an official at the dept of social welfare is allowed make inaccurate accusations towards members of the public during meetings

without divulging too much info , a former employee of mine who suffered an accident and who is now on disability came under the scope of the social welfare dept due to discrepancies in his application

I was asked to attend a meeting to provide details of past PRSI payments I made with respect of this person , it was not possible for me to collect every single document the assigned official requested and on two occasions I was not able to make the appointment due to the extremely short notice given and also because I had not yet managed to retrieve documentation from my accountant which supported my former employees case

anyway when I finally got to see this dept official , she was a very peculiar lady , half way through our meeting , she launched into a tirade and accused me of delaying her , of not showing up when I agreed and that I had an abrasive attitude , I told her she was guilty of misrepresentating the facts and that I had always phoned her to either tell her I couldn't make any requested meeting or to explain that my accountant had not yet retrieved all the relevant documentation supporting my former employees case , I also rejected her opinion that I was abrasive , she marched out the door of the office and told me she was terminating the meeting , I told her I never seen such unprofessionalism and that she must be someone who thinks because she works for the state , she is somehow entitled to extra special respect and defference , she finished by saying she would see to it that my former employee was stripped of his benefits

anyway , I took time off work to see this person , I collected all info I could , I answered all her questions during our meeting and even made two phone calls while in her office to people who were able to confirm some issues for her


my question is this , is their anyone I can write to at national level

is anything likely to be done , I think im entitled to an apology for this persons complete lack of professionalism


thanks

danjo-xx

Can't offer any help but you were given 2 opportunities to provide the information required and that seems very reasonable to me.

username123

Contact a local counciller, a Sinn Fein one if possible.

Junglewoman

Customer Charter

http://www.welfare.ie/en/downloads/CustomerCharterActionPlan2013-2015.pdf

nickcave

I don't see how it has anything to do with you, OP. I'm surprised they even expected you to come in for a meeting with them. If it was your claim, I'd say make a complaint, but it isn't, and I'm assuming you have no direct connection to your employee's claim (in the form of a claim of your own, I mean).

My advice is to make a detailed report and give it to your employee - advise him of what happened and they can make their own complaint. And the next time they call you in, tell them it's an inappropriate way to investigate a third party claim and a total waste of your time. They're not the police.

rev1890

nickcave wrote: »

I don't see how it has anything to do with you, OP. I'm surprised they even expected you to come in for a meeting with them. If it was your claim, I'd say make a complaint, but it isn't, and I'm assuming you have no direct connection to your employee's claim (in the form of a claim of your own, I mean).

My advice is to make a detailed report and give it to your employee - advise him of what happened and they can make their own complaint. And the next time they call you in, tell them it's an inappropriate way to investigate a third party claim and a total waste of your time. They're not the police.

It sounds like there was some discrepancy in PRSI contributions. As an employer the OP has a legal obligation to provide any payroll details he's asked to provide to social welfare. I'm assuming this is what the issue is. As for who to complain to, find out who the officials supervisor is and write to them.

nickcave

Fair enough, he's required to give the information. But I still don't see why they could expect to bring him in presumably during business hours and conduct a meeting in the manner in which they did.

I'd feel aggrieved, that's all I'm saying.

card_shark

danjo-xx wrote: »

Can't offer any help but you were given 2 opportunities to provide the information required and that seems very reasonable to me.

read my post again

the information they requested related to insurance payments which went back years , add to that the meeting was requested with just two days notice and I happened to have a dental appointment at the same time

I changed the replacement appointment by three hours as the post doesn't arrive at my hour til three and the documents I needed to collect from my accountant did not arrive until the day of the meeting , I contacted the dept official to explain my inability to attend the first meeting and the second one though as I say the second one was delayed by a mere three hours