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your opinions please

flutered · 2013-10-18 16:30:34

i signed up to a fone and broadband contract last april, from the start the broadband was terrible, slow and unable to upload pics to sales sites 90% of the time, i kept contacting their customer care and tech support to no advail, they both kept putting me off, eventually in early september they sent me a form to cancel…

18-10-2013 4:30pm

#1

flutered

Registered Users, Registered Users 2 Posts: 6,710 ✭✭✭

Join Date: February 2010

Posts: 6370

i signed up to a fone and broadband contract last april, from the start the broadband was terrible, slow and unable to upload pics to sales sites 90% of the time, i kept contacting their customer care and tech support to no advail, they both kept putting me off, eventually in early september they sent me a form to cancel the contract, which i filled up and returned, i then contacted them to ask could i keep the fone service, this they agreed to, as i had no broadband i could not see my account, also they stopped sending out written statements, yesterday i discovered that i could not make calls but i could recieve them, i rang customer care on my mobile, i was told that my account was suspended, then i ran out of credit, i will not have any cash until tomorrow (saturday) which means i cannot contact them until monday, hopefully you can understand what i am writeing and tell me where i stand, thanks in advance.

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