Being mislead and having an inferior product installed on bicycle Galway What to do?

collidgedosser

So im cycling a Giant rapid 4 2011, the chain snapped and i lost it. My father had left the bike into a local shop in Galway city, which I would never have agreed to because I knew they were very expensive.
When my father told me that they wanted €90, i thought this was rediculous, i looked up the parts to be replaced the equivilant replacement for which can be bought online from cycle super for €37. Also I rang cycle super store because thats where i bought it from to ask roughly how much to install to install them and was told €58.50 after the discount

I went to collect the bicycle this and i had said to him that I thought the price was very expensive and that another shop would do it for €60 and mentioned that the replacement parts were cheaper again in chain reaction. anyways there was no hope of a reduction and he said we were told price before the job and that the price reflected the quality products he had put on the bicycle, he said that it was a SHIMANO rear cassette and i cant remember what make he said the chain was and then he re emphasised the quality. And he also told me that a "complete block" cost €90 in some shop. I wasnt happy about it but had to pay the man the €90

So I was walking out the door and decided to go back in and ask for details of the exact products he installed on my bicycle he and wrote down some details on a business card. And he showed me the box of the chain which said ventura bike outdoor and not much else. So before I left I asked him are they definitely the products installed on the bike and he replied yes

Anyways went straight to the internet to look up the parts and I see he hasnt given me any brand name for the cassette, Google didnt return any results for the model description supplied along with "cassette" but querying the other numbers he wrote I realise the make is sunrace model CSR86 and see that they are the dirt cheap.

Go out to the bike and had hard enough job making out the sunrace logo, I look at the chain the stamping on the links "KMC" so thought that was odd too.
So I ring the shop again just before closing time and ask him to confirm the brand and product number he came back and gave me a different code starting with the CSR86 and said about 7 letters and numbers after that all very diffrent from what he had written originally, and also it got very confusing because he kept on messing it up and having to repeat it no less than 3 times. but im assuming is the CSR86 8BQ because he said the letter Q. Anyways I had to ask again what the make was and he said sundance . I then said to him that he had told me it was a shimano and he just said no, he said then he had shimano also, I then asked him if he that was a sundance good product and he said it was excellent started spouting bla bla. so I just said that fine for the moment wanting to look into it more and i didnt mention the chain either because I didnt want to make a fool of myslef.
Anyways im assuming ventura buy parts of KMC and are not permitted to advertise the logo because i have seen some unofficial references.
Either way its a cheap chain and the reviews im reading about sunrace cassettes for road bikes arent great and its an uncoated steel whereas even the dirt cheap shimano has nickel and for €2-3 more its chrome. And I felt somewhat agreived the way I was told that he had installed quality parts and lied to about the brand and also the way in which i was not provided with the brand name or correct details upon request.

should I bring back the bike in the morning and request the cassette be changed after spending €90 on dirt cheap products and 10 mins labour?.

mamax

Absolutely !
Insist on having the quality parts fitted you paid for or tell him you will name and shame him online .

DirkVoodoo

The fastest way to tick off a bike shop is to go in shouting "I can get this cheaper online!"

It's pretty much a given, most things ARE cheaper online. And yes, you also get the benefit of being able to pick what parts you want.

Unfortunately, your father should probably have got a quote beforehand. After all, you wouldn't pull up to a garage and say "change my timing belts!" without asking how much it will cost first?

I'm sure others will disagree, but it's really something you will have to chalk up to experience.

iverjohnston

Am I missing something here, or is it usual to change the cassette when putting on a new chain?
He is definitely giving you a load of bollocks about the make and code etc.
I thought Sundance was a film festival in the states!

Roger Hassenforder

Was his old man not told 90 on dropping it in? That was the time to say no thanks.
Ask for the itemised list of parts, and labour costs, or maybe offer them another chance to put in what they charged you for before escalating things.

ratracer

Something is definitly not right with this story, and not necessarily from the bike shop. Your chain snapped and you lost it? Did you not notice it missing while you were pedalling? As already asked, how did you need a new cassette, that couldn't fall off without the wheel coming off. Is it you or the bike shop mixing up the name/ part number / price of the components?

Curiouser and curiouser....

collidgedosser

I see the point in what your saying but I guess my whole problem is that another shop would install far better parts for 2/3 of the price, and then being lied to about what was installed and I suspect the incorrect and incomplete info that I was given was an attempt at further deception

Al Wright

If you has asked for, and were assured that equivalent replacement components to those in the bike spec would be used, (the quoted price of Eur 90.00 would suggest that ), then you have grounds for complaint.

(Sunrace cassettes are not regarded as being similar quality to Sram)

The question is what how far are you prepared go.

1/ You could give the shop owner the chance to replace the chain & cassette with like. if he refuses, advise that you shall publish the full details of the transaction etc. or..


2/ submit a claim to Small Claims Court.
Lodge your complaint and the Eur 25.00 fee, can be done online.
http://www.courts.ie/courts.ie/library3.nsf/pagecurrentweblookuptopnav/small%20claims%20procedure

Otherwise put it down to experience

Squidgy Black

To be honest, I can't see this going to small claims court. There was no specific instructions given to the shop, I assume your father walked in and said he wanted the chain fixed or whatever, didn't specify exactly what to do and didn't receive a quote.

See the difficult part here is that the labour has already been done, and the parts fitted. He was an awful arsehole for lying about the parts, and should definitely be avoided though.

Limestone1

iverjohnston wrote: »

Am I missing something here, or is it usual to change the cassette when putting on a new chain?
He is definitely giving you a load of bollocks about the make and code etc.
I thought Sundance was a film festival in the states!

Yes if it is worn.

Green&Red

OP, you never said how ur chain fell off and you lost it? A chain breaks, trails along the ground, you curse and pick it up.
And why was the cassette being changed?

collidgedosser

ratracer wrote: »

Something is definitly not right with this story, and not necessarily from the bike shop. Your chain snapped and you lost it? Did you not notice it missing while you were pedalling? As already asked, how did you need a new cassette, that couldn't fall off without the wheel coming off. Is it you or the bike shop mixing up the name/ part number / price of the components?

Curiouser and curiouser....

My chain snapped as i was in the middle of the busiest round about in galway city at morning rush hour, I left it because I thought it was a cheap replacement and didnt really fancy running in front of cars on the busy roundabout and had nothing to carry it in so picking it up ment black grease covered hands at work. continued walking to work, went back to get it 2 hrs later and it had been broken into pieces.

And about the cassette in some cases if the cassette sprockets have been worn from use a new chain will not fit correctly on the worn sprockets. It is very possible that a new cassette was not necessary but I have used that bicycle at least 5 days a week for over 2 years, so it probably was needed

Basically I complained that the price quoted to my father, was too high when the shop where i bought it would do it 2/3 the price. I was told that the price reflected the high quality parts that were installed and he told me it was a shimano cassette, I then paid and when I was leaving I request full details of the parts installed. I was not provided with the brand manufacturer and also given an incorrect product model name

mamax

Guys the op has obviously been charged 90 euro for cheap parts an labour that should have only cost him 60, the guy in the shop has tried to pull a fast one so ask to see the owner ( if the guy you spoke to is an employee) and im sure he just might change his attitude.

collidgedosser

iverjohnston wrote: »

Am I missing something here, or is it usual to change the cassette when putting on a new chain?
He is definitely giving you a load of bollocks about the make and code etc.
I thought Sundance was a film festival in the states!

sorry sunrace brand

collidgedosser

Ill try asking him to replace the cassette, hopefully it wont be a problem

Donnielighto

Just name the shop and be done with it. Best way to sort this is pay it forward to other cyclists.

mamax

Donnielighto wrote: »

Just name the shop and be done with it. Best way to sort this is pay it forward to other cyclists.

Id give him the chance to rectify the problem and maybe just see if he can see the error in his ways, not every cyclist is a noob and will allow themselves to be rode
Just recently I commented on how nice the 2014 giant defy looked and the guy told me he would do me a good deal on it, he said 850 and I'll throw in a floor pump and 2 spare tubes, he nearly **** himself when I said 'that bike retails at 625' lol

collidgedosser

Roger Hassenforder wrote: »

Was his old man not told 90 on dropping it in? That was the time to say no thanks.
Ask for the itemised list of parts, and labour costs, or maybe offer them another chance to put in what they charged you for before escalating things.

I actually didnt know he was dropping it down in the first place, hes a sound old lad and was doing me a kind turn, he questioned the price alright and yer man started telling him it was a big job and how there are loads of rings and spacers you have to put together, (which is bull**** a main stack, 2 spacers and 2 rings that you align with a marker, easy, its a 10 min job from start to finish including reseting the gears) and he said that was the going rate for the parts. My Dad assumed he could trust them and I guess the shop saw there chance to pull a fast one with someone unaware of the situation and because the exact parts had not been specified

Captain Havoc

Jesus, even if he charged €20 for labour, it sounds off. For €90 at LBS prices you probably should have gotten 105 components.

collidgedosser

mamax wrote: »

Id give him the chance to rectify the problem and maybe just see if he can see the error in his ways, not every cyclist is a noob and will allow themselves to be rode
Just recently I commented on how nice the 2014 giant defy looked and the guy told me he would do me a good deal on it, he said 850 and I'll throw in a floor pump and 2 spare tubes, he nearly **** himself when I said 'that bike retails at 625' lol

Ya exactly I'll be talking to him tomorrow morning and hopefully this can be resolved, even though I still feel that €90 for the 8 speed Sram cassette and a relatively low end KCM Z7 chain is a rip off, fair enough the man has to make a living but I have a feeling that bicycle shops have been one area that has been doing very well in the past few years with the bike to work scheme and that very shop has been completely refitted recently

collidgedosser

Captain Havoc wrote: »

Jesus, even if he charged €20 for labour, it sounds off. For €90 at LBS prices you probably should have gotten 105 components.

he said he charged 10 for labour!

collidgedosser

mamax wrote: »

Id give him the chance to rectify the problem and maybe just see if he can see the error in his ways, not every cyclist is a noob and will allow themselves to be rode
Just recently I commented on how nice the 2014 giant defy looked and the guy told me he would do me a good deal on it, he said 850 and I'll throw in a floor pump and 2 spare tubes, he nearly **** himself when I said 'that bike retails at 625' lol

850 for a defy4! chancer
super cycle store are asking €599 for 2013 rapid 4 and €749 for rapid 3 and as far as i remember those bike are the same price and identical bar the handle bars

C3PO

Captain Havoc wrote: »

Jesus, even if he charged €20 for labour, it sounds off. For €90 at LBS prices you probably should have gotten 105 components.

When you find a bike shop that will supply and fit a 105 chain and cassette for €90 please post their name! I would also be surprised if the Superstore would supply and fit a chain and cassette for less than €60!

How much would you expect a shop to charge for labour? €20 sounds very reasonable to me!

I'm sorry but I really hate these whingy threads - the lads father got a quote, told them to go ahead and now he's moaning about it! If it was such a simple job why didn't he do it himself! A shop pays rent, rates, staff and numerous overheads - should they work for nothing?

I have no connection with any bike shop and do most of my own repairs but when I leave my bike into a shop I ask how much it will be and expect to get the job done properly and pay the quoted price!

J Madone

After leaving the old chain behind because you had nothing to put it into,
Isn't that littering?
Chain snapping sounds like poor servicing from your end also

collidgedosser

C3PO wrote: »

When you find a bike shop that will supply and fit a 105 chain and cassette for €90 please post their name! I would also be surprised if the Superstore would supply and fit a chain and cassette for less than €60!

How much would you expect a shop to charge for labour? €20 sounds very reasonable to me!

I'm sorry but I really hate these whingy threads - the lads father got a quote, told them to go ahead and now he's moaning about it! If it was such a simple job why didn't he do it himself! A shop pays rent, rates, staff and numerous overheads - should they work for nothing?

I have no connection with any bike shop and do most of my own repairs but when I leave my bike into a shop I ask how much it will be and expect to get the job done properly and pay the quoted price!

cycle super store would have been €58,50, I think all other points you made were answered too parts he put on cost him €15 and job took 10 mins all for € 90 get real will ya!
i really hate these whingy posts where people make comments without even reading OP

collidgedosser

J Madone wrote: »

After leaving the old chain behind because you had nothing to put it into,
Isn't that littering?
Chain snapping sounds like poor servicing from your end also

Littering? read through the thread b4 making accusations like a good man

J Madone

collidgedosser wrote: »

Littering? read through the thread b4 making accusations like a good man

My chain snapped as i was in the middle of the busiest round about in galway city at morning rush hour, I left it because I thought it was a cheap replacement

Beasty

Donnielighto wrote: »

Just name the shop and be done with it. Best way to sort this is pay it forward to other cyclists.

Do not do this - while we have no reason to doubt the OP he is an anonymous poster on the internet. The shop does not have (and will not be given) the opportunity to put its side of the story.

ford2600

OP if the work is so simple do it yourself?

To an experienced skilled mechanic, changing chain, cassette and setting up gears may well be 15mins work.

But he is "experienced & skilled". In my experience you always have to pay when you need such skills.

Also to do it, he needs a bike stand and three specialist tools. Do you have those?

Buy them, do it yourself. I'd guess you'd still be counting links after 15 mins......

spyderski

OP - So you are in Galway, and rang CSS to see how much they'd do it for? Had you intended driving to Dublin to have the job done or were you wasting their time? Anyway, you probably paid €20 too much, or not. Put it down to experience instead of living up to your boards name coming on here and whining.....

C3PO

collidgedosser wrote: »

i really hate these whingy posts where people make comments without even reading OP

I read your OP from start to finish (after sorting through the spelling errors, lack of punctuation and caps - which to my mind shows a lack of respect for this forum and it's members .... but that's another matter entirely!!) and I then made my reply, which I'm happy to stand over!

Beasty

OK, cut out the digs and please keep you views on grammer to yourselves

Thanks

ford2600

OP just to be constructive.

This place is a fantastic resource for all thing bike related. In order to be self sufficient, get your own tools. Do a search for good value toolkit recommendations or put an add in adverts section.
Then use youtube, park tools website or just google to gets info on basic maintenance

seamus

C3PO wrote: »

I'm sorry but I really hate these whingy threads - the lads father got a quote, told them to go ahead and now he's moaning about it!

This is pretty much it. The only person the OP has any comeback on is his father for agreeing to such a large price.

OK, so a sunrace block is pretty cheap, but not that bad, there are certainly cheaper and nastier components out there.
KMC are very respectable chains. Yes, they do a lot of cheap chains and churn them out by the truckload, but that doesn't mean the brand is inherently poor quality. KMC make chains for pretty much anything which needs a chain, and that's basically all they do. Unlike Shimano or whoever, whose product line is varied, KMC do chains and only chains. So they're pretty good at it.
I also just looked up your bike spec and it came fitted with a KMC chain from the factory.

Is the price overall quite expensive? Yep. Did you get absolutely stiffed with €10 worth of parts? Nope.
You went to the wrong shop and paid a bit over the odds. It happens. Move on.

Does the cassette need replacing if you break the chain? Depends. If you take care of your chain and take the time to check it for wear and replace it at the right time, you can get away with using a new chain on an old cassette. But if you just let your chain wear away to the point that it's not shifting cleanly and/or it breaks, then chances are your cassette is boned too and needs replacing.

Bike maintenance appears to be unnecessarily expensive when compared to the price of components, but that's because people have to make a living out of it. Just because a component is €5, doesn't mean that a €20 fitting fee is extortionate.

collidgedosser

spyderski wrote: »

OP - So you are in Galway, and rang CSS to see how much they'd do it for? Had you intended driving to Dublin to have the job done or were you wasting their time? Anyway, you probably paid €20 too much, or not. Put it down to experience instead of living up to your boards name coming on here and whining.....

I was living in Dublin until recently will be cycling in Dublin this weekend train to hueston, straight onto the luas to tallaght and walk to CSS, so yes it was an option.

collidgedosser

C3PO wrote: »

I read your OP from start to finish (after sorting through the spelling errors, lack of punctuation and caps - which to my mind shows a lack of respect for this forum and it's members .... but that's another matter entirely!!) and I then made my reply, which I'm happy to stand over!

I am very rarely on boards.ie yet I recognise your username, Im willing to bet that you have something to say about pretty much everything. Anyways I think that if you read through the thread all points raised by yourself were previously explained. And excuse my errors no disrespect intended.

collidgedosser

ford2600 wrote: »

OP if the work is so simple do it yourself?

To an experienced skilled mechanic, changing chain, cassette and setting up gears may well be 15mins work.

But he is "experienced & skilled". In my experience you always have to pay when you need such skills.

Also to do it, he needs a bike stand and three specialist tools. Do you have those?

Buy them, do it yourself. I'd guess you'd still be counting links after 15 mins......

It is a quick job, there are uncut video tutorials that are less than 5 mins. and the gears werent even tuned properly, theyre rattling at top speeds when used at correct combinations!

C3PO

collidgedosser wrote: »

I am very rarely on boards.ie yet I recognise your username, Im willing to bet that you have something to say about pretty much everything.

Your point?

collidgedosser

seamus wrote: »

This is pretty much it. The only person the OP has any comeback on is his father for agreeing to such a large price.

OK, so a sunrace block is pretty cheap, but not that bad, there are certainly cheaper and nastier components out there.
KMC are very respectable chains. Yes, they do a lot of cheap chains and churn them out by the truckload, but that doesn't mean the brand is inherently poor quality. KMC make chains for pretty much anything which needs a chain, and that's basically all they do. Unlike Shimano or whoever, whose product line is varied, KMC do chains and only chains. So they're pretty good at it.
I also just looked up your bike spec and it came fitted with a KMC chain from the factory.

Is the price overall quite expensive? Yep. Did you get absolutely stiffed with €10 worth of parts? Nope.
You went to the wrong shop and paid a bit over the odds. It happens. Move on.

Does the cassette need replacing if you break the chain? Depends. If you take care of your chain and take the time to check it for wear and replace it at the right time, you can get away with using a new chain on an old cassette. But if you just let your chain wear away to the point that it's not shifting cleanly and/or it breaks, then chances are your cassette is boned too and needs replacing.

Bike maintenance appears to be unnecessarily expensive when compared to the price of components, but that's because people have to make a living out of it. Just because a component is €5, doesn't mean that a €20 fitting fee is extortionate.

I know i dont have a leg to stand on really when it comes to the agreement of the price (with someone who didnt understand what they were buying).
The product he installed was dirt cheap,
It is not suitable for Ireland because it has not coating and will rust when roads are salted
A small local bike shop europa cycles, would do the job for €70 and install a quality part as is necessary for our climate.
I was lied to about the product that had been installed and provided with incomplete and incorrect information when i requested it

I didnt get a KMC chain it was ventura brand and looks nothing like any of the KMC multi speed chains, its simply has KMC printed on the links in a font I have not seen on KMC products, Its cheap chain anyways im not too bothered about that, its the cassette ! The uncoated version I was given is sold in on amazon australia $15.99. It is undeniably not suitable for the irish climate. I was stiffed for more like €30 -45 when you account for the fact that other shops were €20 - 31 and then also for the very cheap part installed

ford2600

collidgedosser wrote: »

It is a quick job, there are uncut video tutorials that are less than 5 mins. and the gears werent even tuned properly, theyre rattling at top speeds when used at correct combinations!

If it's so simple do it yourself?

Your main provlem is with your father as @seamus explained.

Lesson learned move on.

smacl

ford2600 wrote: »

Buy them, do it yourself. I'd guess you'd still be counting links after 15 mins......

Changed chain and cassette myself last night, about 30 mins FWIW. I use the old one to give an idea of the length of the new one, going on the shorter side when they don't match by more than quarter of a link. For me, trying to figure it without the old chain for reference would take a visit to Sheldon as well as the counting, and I've replaced a few at this point.

As for the OP doing it cheaper themselves, they'd also have to pick up a chain whip and cassette tool. Worth doing, but you won't save much money first time out.

ford2600

smacl wrote: »

Changed chain and cassette myself last night, about 30 mins FWIW. I use the old one to give an idea of the length of the new one, going on the shorter side when they don't match by more than quarter of a link. For me, trying to figure it without the old chain for reference would take a visit to Sheldon as well as the counting, and I've replaced a few at this point.

As for the OP doing it cheaper themselves, they'd also have to pick up a chain whip and cassette tool. Worth doing, but you won't save much money first time out.

I used to compare first time I did it, now just bypass the rd and wrap new chain around large chainring and largest cog on back. Overlap by two links and cut.
Works perfect as long you remember to run through rd before joining!

topcat77

Any hint on the shop name? Send PM? live in Galway and i'd be interested to know. What would get to be is that he lied about the parts! he's prob used to selling lawnmowers.

seamus

collidgedosser wrote: »

It is not suitable for Ireland because it has not coating and will rust when roads are salted

Kind of irrelevant. Any block will eventually rust if you don't look after it, especially when the roads are salted.
The uncoated block takes a little more care, but that doesn't mean it's "not suitable for Ireland". We've a pretty even climate in comparison to a lot of people.

I was lied to about the product that had been installed and provided with incomplete and incorrect information when i requested it

I say this in the nicest way possible; it's possible that they dumbed down the response because they're weren't sure what level of detail you were looking for.
Many people will use the word "Shimano" to mean either the actual Shimano brand, or to mean "Shimano-compatible". Yes, that's annoying and confusing, but shimano is so ingrained as a brand that many people don't understand the difference, so in many cases they will just say it's a "shimano" block. Is it wrong and misleading? Probably. Is it malicious? No.

I was stiffed for more like €30 -45 when you account for the fact that other shops were €20 - 31 and then also for the very cheap part installed

So be it. Move on and be glad you didn't have to pay them for something bigger.

Bigus

The bike shop was asked to fix the bike , which they did in a timely and competent manner and for a reasonable price and they didn't do any unnecessary extra work and charge for it. Maybe you don't agree so don't go into the bike shop business.

The bike is fixed and working thanks to your father , who at this stage is probably sorry he helped,

although methinks maybe getting the bike fixed saved him having to give lifts to certain demanding people:eek:.

If you're not happy with the performance of the supplied components go buy replacement parts online and fit them to you're spec. you may think they are inferior yet they, are most definitely, fit for purpose, as requested"fix my bike"

Also have a think about quantifying monetarily what would it have cost in alternative transport or bike hire in the meantime since the bike was fixed quickly, and ready for use, and factor this hidden cost into your sums.

There's an old saying in that some people "know the price of everything and the value of nothing" maybe you'll learn from this experience, although another good one about experience is

"experience is what I get when I don't get what I want "

It's good the bike shop wasn't named because I think you got reasonable value.

If I had a bike shop I'd charge a minimum labour charge of 60 euro , and I'm sure I'd get it , even for fitting brake blocks, just to keep the internet generation honest.:D

outfox

I think 90 euro wasn't bad value too. Maybe 10 euro too high, but reasonably fair nonetheless. I got the LBS to put on a new chain and cassette on a bike about 2 months ago, and it came in around something similar. It was Shimano Tiagra (which is fine for that particular bike). Tiagra probably isn't much higher spec than what the OP got.

collidgedosser

seamus wrote: »

Kind of irrelevant. Any block will eventually rust if you don't look after it, especially when the roads are salted.
The uncoated block takes a little more care, but that doesn't mean it's "not suitable for Ireland". We've a pretty even climate in comparison to a lot of people.
I say this in the nicest way possible; it's possible that they dumbed down the response because they're weren't sure what level of detail you were looking for.
Many people will use the word "Shimano" to mean either the actual Shimano brand, or to mean "Shimano-compatible". Yes, that's annoying and confusing, but shimano is so ingrained as a brand that many people don't understand the difference, so in many cases they will just say it's a "shimano" block. Is it wrong and misleading? Probably. Is it malicious? No.
So be it. Move on and be glad you didn't have to pay them for something bigger.

It would have been very evident that I knew what i was talking about, and he said its quality its shimano more than once, hardly a coincidence that he failed to provide the brand and gave the incorrect product model description and gave other unneccessary numbers from the box. He was oppertunistic and deceitful. And I will be moving on.

collidgedosser

Bigus wrote: »

The bike shop was asked to fix the bike , which they did in a timely and competent manner and for a reasonable price and they didn't do any unnecessary extra work and charge for it. Maybe you don't agree so don't go into the bike shop business.

The bike is fixed and working thanks to your father , who at this stage is probably sorry he helped,

although methinks maybe getting the bike fixed saved him having to give lifts to certain demanding people:eek:.

If you're not happy with the performance of the supplied components go buy replacement parts online and fit them to you're spec. you may think they are inferior yet they, are most definitely, fit for purpose, as requested"fix my bike"

Also have a think about quantifying monetarily what would it have cost in alternative transport or bike hire in the meantime since the bike was fixed quickly, and ready for use, and factor this hidden cost into your sums.

There's an old saying in that some people "know the price of everything and the value of nothing" maybe you'll learn from this experience, although another good one about experience is

"experience is what I get when I don't get what I want "

It's good the bike shop wasn't named because I think you got reasonable value.

If I had a bike shop I'd charge a minimum labour charge of 60 euro , and I'm sure I'd get it , even for fitting brake blocks, just to keep the internet generation honest.:D

Your very presumptuous about something you have no idea about,
Its is very evident that I got very poor value when a shop 1 km away would install the necessary part for €20 cheaper which would mean a difference of approx €40

TonyStark

collidgedosser wrote: »

It would have been very evident that I knew what i was talking about, and he said its quality its shimano more than once, hardly a coincidence that he failed to provide the brand and gave the incorrect product model description and gave other unneccessary numbers from the box. He was oppertunistic and deceitful. And I will be moving on.

I don't think you can accuse the shop of being deceitful if you didn't ask the price upfront before you handed it over for repair, it's unfair. When you handed it in did you request them to use similar spec'd components to what was on it. Was it a more vague instruction to "replace the chain" or "Fix the bike".

Before payment you should have insisted on an itemized receipt, or queried more thoroughly why the repair was more expensive than you had imagined and to see a breakdown of the cost?

Mechanics with cars do this all the time. I just don't see why someone would not ask how much it would be. I do this so I make sure that when I come back I have the cash on me - it's just a practicality.

NeedMoreGears

collidgedosser wrote: »

...And I will be moving on.

Unfortunately that probably sums it up.

It might be worth getting some tools and attempting some of these jobs yourself - nice sense of satisfaction and cheaper too.

Bigus

collidgedosser wrote: »

Your very presumptuous about something you have no idea about,
Its is very evident that I got very poor value when a shop 1 km away would install the necessary part for €20 cheaper which would mean a difference of approx €40

Yeah but did you factor in the cost of 1 Km's worth of shoe leather ?