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Being mislead and having an inferior product installed on bicycle Galway What to do?

  • 01-10-2013 09:59PM
    #1
    Registered Users, Registered Users 2 Posts: 130 ✭✭


    So im cycling a Giant rapid 4 2011, the chain snapped and i lost it. My father had left the bike into a local shop in Galway city, which I would never have agreed to because I knew they were very expensive.
    When my father told me that they wanted €90, i thought this was rediculous, i looked up the parts to be replaced the equivilant replacement for which can be bought online from cycle super for €37. Also I rang cycle super store because thats where i bought it from to ask roughly how much to install to install them and was told €58.50 after the discount

    I went to collect the bicycle this and i had said to him that I thought the price was very expensive and that another shop would do it for €60 and mentioned that the replacement parts were cheaper again in chain reaction. anyways there was no hope of a reduction and he said we were told price before the job and that the price reflected the quality products he had put on the bicycle, he said that it was a SHIMANO rear cassette and i cant remember what make he said the chain was and then he re emphasised the quality. And he also told me that a "complete block" cost €90 in some shop. I wasnt happy about it but had to pay the man the €90

    So I was walking out the door and decided to go back in and ask for details of the exact products he installed on my bicycle he and wrote down some details on a business card. And he showed me the box of the chain which said ventura bike outdoor and not much else. So before I left I asked him are they definitely the products installed on the bike and he replied yes

    Anyways went straight to the internet to look up the parts and I see he hasnt given me any brand name for the cassette, Google didnt return any results for the model description supplied along with "cassette" but querying the other numbers he wrote I realise the make is sunrace model CSR86 and see that they are the dirt cheap.

    Go out to the bike and had hard enough job making out the sunrace logo, I look at the chain the stamping on the links "KMC" so thought that was odd too.
    So I ring the shop again just before closing time and ask him to confirm the brand and product number he came back and gave me a different code starting with the CSR86 and said about 7 letters and numbers after that all very diffrent from what he had written originally, and also it got very confusing because he kept on messing it up and having to repeat it no less than 3 times. but im assuming is the CSR86 8BQ because he said the letter Q. Anyways I had to ask again what the make was and he said sundance . I then said to him that he had told me it was a shimano and he just said no, he said then he had shimano also, I then asked him if he that was a sundance good product and he said it was excellent started spouting bla bla. so I just said that fine for the moment wanting to look into it more and i didnt mention the chain either because I didnt want to make a fool of myslef.
    Anyways im assuming ventura buy parts of KMC and are not permitted to advertise the logo because i have seen some unofficial references.
    Either way its a cheap chain and the reviews im reading about sunrace cassettes for road bikes arent great and its an uncoated steel whereas even the dirt cheap shimano has nickel and for €2-3 more its chrome. And I felt somewhat agreived the way I was told that he had installed quality parts and lied to about the brand and also the way in which i was not provided with the brand name or correct details upon request.

    should I bring back the bike in the morning and request the cassette be changed after spending €90 on dirt cheap products and 10 mins labour?.


«1

Comments

  • Registered Users, Registered Users 2 Posts: 872 ✭✭✭mamax


    Absolutely !
    Insist on having the quality parts fitted you paid for or tell him you will name and shame him online .


  • Registered Users, Registered Users 2 Posts: 11,506 ✭✭✭✭DirkVoodoo


    The fastest way to tick off a bike shop is to go in shouting "I can get this cheaper online!"

    It's pretty much a given, most things ARE cheaper online. And yes, you also get the benefit of being able to pick what parts you want.

    Unfortunately, your father should probably have got a quote beforehand. After all, you wouldn't pull up to a garage and say "change my timing belts!" without asking how much it will cost first?

    I'm sure others will disagree, but it's really something you will have to chalk up to experience.


  • Closed Accounts Posts: 1,242 ✭✭✭iverjohnston


    Am I missing something here, or is it usual to change the cassette when putting on a new chain?
    He is definitely giving you a load of bollocks about the make and code etc.
    I thought Sundance was a film festival in the states!


  • Closed Accounts Posts: 8,555 ✭✭✭Roger Hassenforder


    Was his old man not told 90 on dropping it in? That was the time to say no thanks.
    Ask for the itemised list of parts, and labour costs, or maybe offer them another chance to put in what they charged you for before escalating things.


  • Registered Users, Registered Users 2 Posts: 3,503 ✭✭✭ratracer


    Something is definitly not right with this story, and not necessarily from the bike shop. Your chain snapped and you lost it? Did you not notice it missing while you were pedalling? As already asked, how did you need a new cassette, that couldn't fall off without the wheel coming off. Is it you or the bike shop mixing up the name/ part number / price of the components?

    Curiouser and curiouser....


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  • Registered Users, Registered Users 2 Posts: 130 ✭✭collidgedosser


    I see the point in what your saying but I guess my whole problem is that another shop would install far better parts for 2/3 of the price, and then being lied to about what was installed and I suspect the incorrect and incomplete info that I was given was an attempt at further deception


  • Registered Users, Registered Users 2 Posts: 168 ✭✭Al Wright


    If you has asked for, and were assured that equivalent replacement components to those in the bike spec would be used, (the quoted price of Eur 90.00 would suggest that ), then you have grounds for complaint.

    (Sunrace cassettes are not regarded as being similar quality to Sram)

    The question is what how far are you prepared go.

    1/ You could give the shop owner the chance to replace the chain & cassette with like. if he refuses, advise that you shall publish the full details of the transaction etc. or..


    2/ submit a claim to Small Claims Court.
    Lodge your complaint and the Eur 25.00 fee, can be done online.
    http://www.courts.ie/courts.ie/library3.nsf/pagecurrentweblookuptopnav/small%20claims%20procedure

    Otherwise put it down to experience


  • Registered Users, Registered Users 2 Posts: 21,741 ✭✭✭✭Squidgy Black


    To be honest, I can't see this going to small claims court. There was no specific instructions given to the shop, I assume your father walked in and said he wanted the chain fixed or whatever, didn't specify exactly what to do and didn't receive a quote.

    See the difficult part here is that the labour has already been done, and the parts fitted. He was an awful arsehole for lying about the parts, and should definitely be avoided though.


  • Registered Users, Registered Users 2 Posts: 856 ✭✭✭Limestone1


    Am I missing something here, or is it usual to change the cassette when putting on a new chain?
    He is definitely giving you a load of bollocks about the make and code etc.
    I thought Sundance was a film festival in the states!

    Yes if it is worn.


  • Registered Users, Registered Users 2 Posts: 11,786 ✭✭✭✭Green&Red


    OP, you never said how ur chain fell off and you lost it? A chain breaks, trails along the ground, you curse and pick it up.
    And why was the cassette being changed?


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  • Registered Users, Registered Users 2 Posts: 130 ✭✭collidgedosser


    ratracer wrote: »
    Something is definitly not right with this story, and not necessarily from the bike shop. Your chain snapped and you lost it? Did you not notice it missing while you were pedalling? As already asked, how did you need a new cassette, that couldn't fall off without the wheel coming off. Is it you or the bike shop mixing up the name/ part number / price of the components?

    Curiouser and curiouser....

    My chain snapped as i was in the middle of the busiest round about in galway city at morning rush hour, I left it because I thought it was a cheap replacement and didnt really fancy running in front of cars on the busy roundabout and had nothing to carry it in so picking it up ment black grease covered hands at work. continued walking to work, went back to get it 2 hrs later and it had been broken into pieces.

    And about the cassette in some cases if the cassette sprockets have been worn from use a new chain will not fit correctly on the worn sprockets. It is very possible that a new cassette was not necessary but I have used that bicycle at least 5 days a week for over 2 years, so it probably was needed

    Basically I complained that the price quoted to my father, was too high when the shop where i bought it would do it 2/3 the price. I was told that the price reflected the high quality parts that were installed and he told me it was a shimano cassette, I then paid and when I was leaving I request full details of the parts installed. I was not provided with the brand manufacturer and also given an incorrect product model name


  • Registered Users, Registered Users 2 Posts: 872 ✭✭✭mamax


    Guys the op has obviously been charged 90 euro for cheap parts an labour that should have only cost him 60, the guy in the shop has tried to pull a fast one so ask to see the owner ( if the guy you spoke to is an employee) and im sure he just might change his attitude.


  • Registered Users, Registered Users 2 Posts: 130 ✭✭collidgedosser


    Am I missing something here, or is it usual to change the cassette when putting on a new chain?
    He is definitely giving you a load of bollocks about the make and code etc.
    I thought Sundance was a film festival in the states!

    sorry sunrace brand


  • Registered Users, Registered Users 2 Posts: 130 ✭✭collidgedosser


    Ill try asking him to replace the cassette, hopefully it wont be a problem


  • Registered Users, Registered Users 2 Posts: 3,760 ✭✭✭Donnielighto


    Just name the shop and be done with it. Best way to sort this is pay it forward to other cyclists.


  • Registered Users, Registered Users 2 Posts: 872 ✭✭✭mamax


    Just name the shop and be done with it. Best way to sort this is pay it forward to other cyclists.

    Id give him the chance to rectify the problem and maybe just see if he can see the error in his ways, not every cyclist is a noob and will allow themselves to be rode ;)
    Just recently I commented on how nice the 2014 giant defy looked and the guy told me he would do me a good deal on it, he said 850 and I'll throw in a floor pump and 2 spare tubes, he nearly **** himself when I said 'that bike retails at 625' lol


  • Registered Users, Registered Users 2 Posts: 130 ✭✭collidgedosser


    Was his old man not told 90 on dropping it in? That was the time to say no thanks.
    Ask for the itemised list of parts, and labour costs, or maybe offer them another chance to put in what they charged you for before escalating things.

    I actually didnt know he was dropping it down in the first place, hes a sound old lad and was doing me a kind turn, he questioned the price alright and yer man started telling him it was a big job and how there are loads of rings and spacers you have to put together, (which is bull**** a main stack, 2 spacers and 2 rings that you align with a marker, easy, its a 10 min job from start to finish including reseting the gears) and he said that was the going rate for the parts. My Dad assumed he could trust them and I guess the shop saw there chance to pull a fast one with someone unaware of the situation and because the exact parts had not been specified


  • Moderators, Sports Moderators, Regional South East Moderators Posts: 11,393 Mod ✭✭✭✭Captain Havoc


    Jesus, even if he charged €20 for labour, it sounds off. For €90 at LBS prices you probably should have gotten 105 components.

    https://ormondelanguagetours.com

    Walking Tours of Kilkenny in English, French or German.



  • Registered Users, Registered Users 2 Posts: 130 ✭✭collidgedosser


    mamax wrote: »
    Id give him the chance to rectify the problem and maybe just see if he can see the error in his ways, not every cyclist is a noob and will allow themselves to be rode ;)
    Just recently I commented on how nice the 2014 giant defy looked and the guy told me he would do me a good deal on it, he said 850 and I'll throw in a floor pump and 2 spare tubes, he nearly **** himself when I said 'that bike retails at 625' lol

    Ya exactly I'll be talking to him tomorrow morning and hopefully this can be resolved, even though I still feel that €90 for the 8 speed Sram cassette and a relatively low end KCM Z7 chain is a rip off, fair enough the man has to make a living but I have a feeling that bicycle shops have been one area that has been doing very well in the past few years with the bike to work scheme and that very shop has been completely refitted recently


  • Registered Users, Registered Users 2 Posts: 130 ✭✭collidgedosser


    Jesus, even if he charged €20 for labour, it sounds off. For €90 at LBS prices you probably should have gotten 105 components.

    he said he charged 10 for labour!


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  • Registered Users, Registered Users 2 Posts: 130 ✭✭collidgedosser


    mamax wrote: »
    Id give him the chance to rectify the problem and maybe just see if he can see the error in his ways, not every cyclist is a noob and will allow themselves to be rode ;)
    Just recently I commented on how nice the 2014 giant defy looked and the guy told me he would do me a good deal on it, he said 850 and I'll throw in a floor pump and 2 spare tubes, he nearly **** himself when I said 'that bike retails at 625' lol

    850 for a defy4! chancer
    super cycle store are asking €599 for 2013 rapid 4 and €749 for rapid 3 and as far as i remember those bike are the same price and identical bar the handle bars


  • Registered Users, Registered Users 2 Posts: 3,837 ✭✭✭C3PO


    Jesus, even if he charged €20 for labour, it sounds off. For €90 at LBS prices you probably should have gotten 105 components.

    When you find a bike shop that will supply and fit a 105 chain and cassette for €90 please post their name! I would also be surprised if the Superstore would supply and fit a chain and cassette for less than €60!

    How much would you expect a shop to charge for labour? €20 sounds very reasonable to me!

    I'm sorry but I really hate these whingy threads - the lads father got a quote, told them to go ahead and now he's moaning about it! If it was such a simple job why didn't he do it himself! A shop pays rent, rates, staff and numerous overheads - should they work for nothing?

    I have no connection with any bike shop and do most of my own repairs but when I leave my bike into a shop I ask how much it will be and expect to get the job done properly and pay the quoted price!


  • Registered Users, Registered Users 2 Posts: 623 ✭✭✭J Madone


    After leaving the old chain behind because you had nothing to put it into,
    Isn't that littering?
    Chain snapping sounds like poor servicing from your end also


  • Registered Users, Registered Users 2 Posts: 130 ✭✭collidgedosser


    C3PO wrote: »
    When you find a bike shop that will supply and fit a 105 chain and cassette for €90 please post their name! I would also be surprised if the Superstore would supply and fit a chain and cassette for less than €60!

    How much would you expect a shop to charge for labour? €20 sounds very reasonable to me!

    I'm sorry but I really hate these whingy threads - the lads father got a quote, told them to go ahead and now he's moaning about it! If it was such a simple job why didn't he do it himself! A shop pays rent, rates, staff and numerous overheads - should they work for nothing?

    I have no connection with any bike shop and do most of my own repairs but when I leave my bike into a shop I ask how much it will be and expect to get the job done properly and pay the quoted price!

    cycle super store would have been €58,50, I think all other points you made were answered too parts he put on cost him €15 and job took 10 mins all for € 90 get real will ya!
    i really hate these whingy posts where people make comments without even reading OP


  • Registered Users, Registered Users 2 Posts: 130 ✭✭collidgedosser


    J Madone wrote: »
    After leaving the old chain behind because you had nothing to put it into,
    Isn't that littering?
    Chain snapping sounds like poor servicing from your end also

    Littering? read through the thread b4 making accusations like a good man


  • Registered Users, Registered Users 2 Posts: 623 ✭✭✭J Madone


    Littering? read through the thread b4 making accusations like a good man

    My chain snapped as i was in the middle of the busiest round about in galway city at morning rush hour, I left it because I thought it was a cheap replacement


  • Administrators, Social & Fun Moderators, Sports Moderators, Paid Member Posts: 78,483 Admin ✭✭✭✭✭Beasty


    Just name the shop and be done with it. Best way to sort this is pay it forward to other cyclists.
    Do not do this - while we have no reason to doubt the OP he is an anonymous poster on the internet. The shop does not have (and will not be given) the opportunity to put its side of the story.


  • Closed Accounts Posts: 4,457 ✭✭✭ford2600


    OP if the work is so simple do it yourself?

    To an experienced skilled mechanic, changing chain, cassette and setting up gears may well be 15mins work.

    But he is "experienced & skilled". In my experience you always have to pay when you need such skills.

    Also to do it, he needs a bike stand and three specialist tools. Do you have those?

    Buy them, do it yourself. I'd guess you'd still be counting links after 15 mins......


  • Registered Users, Registered Users 2 Posts: 1,213 ✭✭✭spyderski


    OP - So you are in Galway, and rang CSS to see how much they'd do it for? Had you intended driving to Dublin to have the job done or were you wasting their time? Anyway, you probably paid €20 too much, or not. Put it down to experience instead of living up to your boards name coming on here and whining.....


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  • Registered Users, Registered Users 2 Posts: 3,837 ✭✭✭C3PO


    i really hate these whingy posts where people make comments without even reading OP

    I read your OP from start to finish (after sorting through the spelling errors, lack of punctuation and caps - which to my mind shows a lack of respect for this forum and it's members .... but that's another matter entirely!!) and I then made my reply, which I'm happy to stand over!


This discussion has been closed.
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