Switching online

dirtyden

I attempted to switch online about 3 weeks ago. I had no correspondence since making the initial application so I mailed your customer services this morning. They said I had submitted the incorrect GPRN and that you tried to contact me three times. I called then and gave the GPRN I would have given on the form, this was confirmed to be correct. I asked him to check the phone number I had given which was again confirmed to be correct. He told me when I was allegedly called, my mobile phone log showed I received no such calls on the times he stated. He said the appilcation was rejected and he could not simply add the GPRN details then.
I would like to switch and I will input the details online this evening for the best deal but is there a reason why these errors would have occurred? Are there GPRN numbers that your website does not accept?

The phone call thing was  a little annoying too, you definitely did not contact me.

EI: Una

Hi dirtyden,

We regret you are unhappy with your customer experience. Outbound calls are made from a private number, which sometimes do not log, depending on the phone.

There are no GPRNs that we cannot accept, so apologies for any confusion.

Do private message us your details and we will investigate/advise.

Regards,
Una

dirtyden

Electric Ireland: Una wrote: »

Hi dirtyden,

We regret you are unhappy with your customer experience. Outbound calls are made from a private number, which sometimes do not log, depending on the phone.

There are no GPRNs that we cannot accept, so apologies for any confusion.

Do private message us your details and we will investigate/advise.

Regards,
Una

Thanks Una, I will gather the details this evening. I will probably submit online again but I might get someone to check if the information has received correctly this time. Is that something I can follow up here with? 

I understand what you are saying about a private call not logging. But would they not at least have left a voicemail on the third occasion or maybe chanced an email then?

EI: Una

Hi dirtyden,

It is different departments that would telephone/email. I apologise that a voicemail was not left though.

Yes, if you switch online again, do contact us here on Boards to check the status of your switch.

All the best,
Una