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Data Usage not working.

  • 26-09-2013 8:36am
    #1
    davo2001
    Registered Users, Registered Users 2 Posts: 3,323 ✭✭✭


    Hi,

    Texting "Balance Data" to 50104 returns the message "Sorry your message was not recognised. Please check that you have texted the correct keyword required."

    How to resolve?


Comments

  • #2
    eMobile: Grainne
    Company Representative Posts: 690 ✭✭✭eMobile: Grainne


    davo2001 wrote: »
    Hi,

    Texting "Balance Data" to 50104 returns the message "Sorry your message was not recognised. Please check that you have texted the correct keyword required."

    How to resolve?
    Hi davo2001,

    Are you on PAYG or on Billpay? The correct way to check your balance on Prepaid is Offer to 50104. If you are billpay you can check your balance by texting balance to 50104.

    Grainne


  • #3
    davo2001
    Registered Users, Registered Users 2 Posts: 3,323 ✭✭✭davo2001


    eMobile: Grainne wrote: »
    davo2001 wrote: »
    Hi,

    Texting "Balance Data" to 50104 returns the message "Sorry your message was not recognised. Please check that you have texted the correct keyword required."

    How to resolve?
    Hi davo2001,

    Are you on PAYG or on Billpay? The correct way to check your balance on Prepaid is Offer to 50104. If you are billpay you can check your balance by texting balance to 50104.

    Grainne
    Thanks, I'm on prepaid but got a text saying to text balance data to the number, I also got a text yesterday saying my data allowance was almost up (i have a 1GB monthly allowance) but just checked it there and there is 200MB left.


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