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  • 18-09-2013 3:30pm
    #1
    crafty dodger
    Registered Users, Registered Users 2 Posts: 87 ✭✭


    I am trying to change my plan to Value Saver online but when asked to select the plan I want there are no links working
    Maybe i have it wrong but it asks to select the plan you want and then nothing!
    Heelp!!


Comments

  • #2
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi Crafty Dodger,

    Are you trying to switch to Electric Ireland from another supplier or are you an Electric Ireland customer already?

    Regards,
    Una


  • #3
    crafty dodger
    Registered Users, Registered Users 2 Posts: 87 ✭✭crafty dodger


    Electric Ireland: Una wrote: »
    Hi Crafty Dodger,

    Are you trying to switch to Electric Ireland from another supplier or are you an Electric Ireland customer already?

    Regards,
    Una
    I am an Electric ireland customer already


  • #4
    EI: Aoife O
    Closed Accounts Posts: 282 ✭✭EI: Aoife O


    Hi crafty dodger,

    If you would like me to take a look at your account, please PM us with your Electric Ireland account number, full name, address and contact number. Please also confirm that you are the registered account holder in the message.

    We have had no other reports of customers having issues with our website, so there may be some detail of your account which is halting the price plan application from going through. Depending on how long you have been registered with Electric Ireland, the ValueSaver price plan may not be available to you. I can check this for you, and if needs be, arrange a callback from our Sales team at a time that suits you.

    Kind regards,
    Aoife


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