Aigle problems

Discodog

Anyone else having problems with Aigles perishing?

My Parcours are only worn for dog walking & are in good condition except that the rubber has perished.

They have perished in several places on each boot & the dealer hinted that this wasn't an unknown problem. He told me to email photos to the Irish rep. I haven't had a reply. Aigle HQ, in France, eventually replied & said that couldn't consider my case till October!

Has anyone else had grief or found a way to speed things up?

strangles

ya,bought a pair last year & the sole came away from the top.Il never again buy them,pure sh--e

Discodog

The fact that it took Aigle over a week to reply & that they can't process it till next month, suggests that they have a lot of problems.

meathstevie

Take them back to the dealer and let them sort it out with Aigle. The dealer is the business who sold them to you and should remedy the issue of a faulty product being sold to you if your story is correct.

Bummer to hear though, I've worn Aigle wellies since I was about seven or eight years of age and I'm getting very close to fourty at this stage.

Discodog

meathstevie wrote: »

Take them back to the dealer and let them sort it out with Aigle. The dealer is the business who sold them to you and should remedy the issue of a faulty product being sold to you if your story is correct.
You
Bummer to hear though, I've worn Aigle wellies since I was about seven or eight years of age and I'm getting very close to fourty at this stage.

The dealer didn't want to know. They told me to email photos to the wholesaler. They hinted that Aigle have become much tougher in dealing with claims.

meathstevie

Discodog wrote: »

The dealer didn't want to know. They told me to email photos to the wholesaler. They hinted that Aigle have become much tougher in dealing with claims.

Tough ****, the dealer is the business you dealt with and as such the one to sort out the problem up the line. Would you accept to be waved away like that if you had bought a new car ?

strangles

Discodog wrote: »

The dealer didn't want to know. They told me to email photos to the wholesaler. They hinted that Aigle have become much tougher in dealing with claims.

Ya same story here,dealer didn't want to know.Once they get your money that's the last they want to know about it.

One shot on kill

The dealer sold them to you and your contract is with him.

END OFF.

Pulled this of the consumer rights.

What is a contract?
A contract is a formal agreement between two or more people that is enforceable by law. When you buy goods or services you enter into a contract with the seller. Contracts are made up of terms; some of which can be implied terms. Contracts may be written or oral. It is easier to know what the terms are in a written contract but an oral contract is also enforceable in law. Contracts may differ in many ways and there are no hard and fast rules governing what terms should be in a consumer contract. Terms in consumer contracts must always be fair and clear to the consumer. The following general rules apply to consumer contracts.
Consumer contracts are protected by the Sale of Goods and Supply of Services Act, 1980.
Under this Act the purchaser of goods has a number of rights - the main ones are
Goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price
Goods must be fit for their purpose – they must do what they are reasonably expected to do
Goods must be as described - the buyer must not be mislead into buying something by the description of goods or services given orally by a salesperson or an advertisement.
When you buy goods in a sale you have the same rights as when you pay full price for the goods.




If things go wrong

If you have a problem with an item that you have bought it is always the seller who should put things right. As a general rule, the seller can either repair or replace the item. Alternatively, they can refund the costs of the item or service to the consumer.

If you are not satisfied with the quality of goods or services you can:
Return the goods to the supplier who sold it to you (you should not return the goods to the manufacturer)

Act as soon as you can – a delay can indicate that you have accepted faulty goods or services

Do not attempt to repair the item yourself or give it to anyone else to repair it
Make sure that you have a proof of purchase (a receipt, cheque stub, credit card statement or invoice)

You have no grounds for redress if

You were told about the defect before you bought the item (for example, if the goods were marked 'shopsoiled').
You examined the item before you bought it and should have seen the defect
You bought the item knowing that it wasn’t fit for what you wanted it to do
You broke or damaged the product
You made a mistake when buying the item (for example, if you bought an item of clothing thinking it was black when it is actually navy)
You change your mind
Retailers are not obliged to give refunds or credit notes under the above circumstances even if you show proof of purchase.
It is important to note that there are no hard and fast rules as to which remedy you should be entitled to. When seeking redress for problems with goods or services the circumstances of each individual case must be taken into account.

ronn

I had a problem with a pair of walking boots, Sent pictures to the aigle rep, He got back to say aigle said that the boots were old and it was from wear and tear. I wasn't one bit happy the boots were immaculate, I told him the boots were two years old and ive worn them a handed full of times. I offered to pay the postal back to aigle, So they could have a proper look. the rep sent them back and a few weeks later i got a replacement pair of boots,

No note or apology or anything.

Im in the market for a new pair of wellies, but ill hold out see how the boots hold up,

onemoredead

AIGLE!! lol, prue dirt!!!

aigle's not as good as i thought, have boots two types hike'n and hunting (both gore-tex) ..wellies (neo one's ) ... have them a while but not got much use..so started to crack!!

"leaked,and I only walking in short wet grass" ..boots cracked in no time, and had being maintained 100% as per aigle's instructions

never buy again! now only ware meindl army pro gtx boots got for few more yoyos, and Le Chameau Chasseur wellies (leather lined) "well worth the extra yoyos!!

as only have buy them one time, compared to ten pairs of crap aigle's!

I learn't the hard way! never look at cheap gear again!!

Discodog

Cheap? I don't consider Aigle cheap. I just paid €30 for a pair of Lowther wellies. They are made by Hunter, have hundreds of good reviews & are very comfortable.