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Galaxy s4 on three

  • 11-09-2013 4:01pm
    #1
    Doublelime
    Banned (with Prison Access) Posts: 165 ✭✭


    I purchased my factory unlocked galaxy s4 last month in eBay from the UK. This month i changed my sim card to three bill pay with unlimited Internet. When i turn on mobile data it says G instead of h+ (I'm in the middle of Dublin where everyone else has h+) . The only way I can get h+ is if i go to settings, search for networks and select three. Then my phone stays on h+ for about 3 hours then it does down g permanently until i repeat the process.

    Does anyone know how to fix this?

    I have data roaming on. All my internet settings are entered perfectly.


Comments

  • #2
    yoyo
    Moderators, Technology & Internet Moderators Posts: 11,017 Mod ✭✭✭✭yoyo


    Moved from Comp & Tech.

    My Beer Glass collection site 🍺

    My Irish Callcards site



  • #3
    elderlemon
    Registered Users, Registered Users 2 Posts: 1,014 ✭✭✭elderlemon


    have the same problem on my s3 on Three. Pain in the ...

    I'm going to try a sim swap if I can get to a three shop tomorrow and see if that makes a difference.
    Doublelime wrote: »
    I purchased my factory unlocked galaxy s4 last month in eBay from the UK. This month i changed my sim card to three bill pay with unlimited Internet. When i turn on mobile data it says G instead of h+ (I'm in the middle of Dublin where everyone else has h+) . The only way I can get h+ is if i go to settings, search for networks and select three. Then my phone stays on h+ for about 3 hours then it does down g permanently until i repeat the process.

    Does anyone know how to fix this?

    I have data roaming on. All my internet settings are entered perfectly.


  • #4
    Banjo String
    Closed Accounts Posts: 14,380 ✭✭✭✭Banjo String


    The amount of folk that give out about this, easily, EASILY solved problem always astounds me. The three forum is always full of threads with folk complaining about this too.


    I don't actually think three technical even know the remedy themselves tbh.

    To make your device permanently stay on H+.

    Settings> more networks> mobile networks> network mode> WCDMA only.

    Your phone shouldn't ever go on to G So long as you've it set up like so.

    There should be a sticky outlining this imo.


  • #5
    Random
    Closed Accounts Posts: 19,080 ✭✭✭✭Random


    banjo - thats all well and good until you go outside a 3g/h area and then your left with no data, whereas normally you would roam on vodafone.


  • #6
    Banjo String
    Closed Accounts Posts: 14,380 ✭✭✭✭Banjo String


    Random wrote: »
    banjo - thats all well and good until you go outside a 3g/h area and then your left with no data, whereas normally you would roam on vodafone.

    Hi Random.

    Seriously. No kidding here, the job im in taking me all over the country. Its very rare that i get into an area with no coverage with 3.

    Personally though. I prefer to have no data for that short time i do experience it, then go straight back on to H/H+ than be stuck on 'G' and resort to enabling air plane mode/various other methods suggested.

    It really is something 3 should have sorted by this stage, and hopefully this venture with the o2 network will eliminate it completely. But i don't consider it a problem since enabling WCDMA only tbh.


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  • #7
    Doublelime
    Banned (with Prison Access) Posts: 165 ✭✭Doublelime


    Banjo String wrote: »
    The amount of folk that give out about this, easily, EASILY solved problem always astounds me. The three forum is always full of threads with folk complaining about this too.


    I don't actually think three technical even know the remedy themselves tbh.

    To make your device permanently stay on H+.

    Settings> more networks> mobile networks> network mode> WCDMA only.

    Your phone shouldn't ever go on to G So long as you've it set up like so.

    There should be a sticky outlining this imo.

    I was talking to three in the store and they recommend that i have wdcma/gsm on auto.

    Will it fix the problem if i simply switch to 48 or another network? Also all my friends are in three and their phone works perfectly (nexus 4/ iphone)


  • #8
    SlickTalker
    Registered Users, Registered Users 2 Posts: 148 ✭✭SlickTalker


    Doublelime wrote: »
    I was talking to three in the store and they recommend that i have wdcma/gsm on auto.

    Will it fix the problem if i simply switch to 48 or another network? Also all my friends are in three and their phone works perfectly (nexus 4/ iphone)

    Try a sim change. I've an unlocked s4 on three and it works great.


  • #9
    Gaffs89
    Registered Users, Registered Users 2 Posts: 321 ✭✭Gaffs89


    I'm with Banjo on this. Set the phone to WCDMA only. I had the exact same issue.


  • #10
    Banjo String
    Closed Accounts Posts: 14,380 ✭✭✭✭Banjo String


    Doublelime wrote: »
    I was talking to three in the store and they recommend that i have wdcma/gsm on auto.

    Will it fix the problem if i simply switch to 48 or another network? Also all my friends are in three and their phone works perfectly (nexus 4/ iphone)

    Switching to 48 would more or less mean you're on the o2 network , so as they don't have a roaming agreement with any other carrier (afaik) would mean you'd have either a 3G or H signal, or none. That could be great news, but possibly not dependent on where you most use the phone.

    My opinion , im glad i ported to three tbh.


  • #11
    elderlemon
    Registered Users, Registered Users 2 Posts: 1,014 ✭✭✭elderlemon


    I spoke to someone on the networks side in Three - they thought this problem had been resolved months ago and were not aware that it was still causing problems. It will be back on the list of outstanding issues today. Hopefully will be fixed soon.


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  • #12
    Banjo String
    Closed Accounts Posts: 14,380 ✭✭✭✭Banjo String


    elderlemon wrote: »
    I spoke to someone on the networks side in Three - they thought this problem had been resolved months ago and were not aware that it was still causing problems. It will be back on the list of outstanding issues today. Hopefully will be fixed soon.

    This is a stock reply if you ask me. This has been the general response from three forever.


  • #13
    elderlemon
    Registered Users, Registered Users 2 Posts: 1,014 ✭✭✭elderlemon


    Actually it's not. This is not talking to customer services - this is talking to the people that meet every day to review service issues. This issue was not on their list and they were VERY surprised it was still happening.


    Banjo String wrote: »
    This is a stock reply if you ask me. This has been the general response from three forever.


  • #14
    elderlemon
    Registered Users, Registered Users 2 Posts: 1,014 ✭✭✭elderlemon


    Quick questions - to anyone that has experience this problem. Are you using a number that was ported from another network and if what was that network?

    is there anyone that didn't port across and is seeing the problem?


  • #15
    Banjo String
    Closed Accounts Posts: 14,380 ✭✭✭✭Banjo String


    elderlemon wrote: »
    Actually it's not. This is not tang to customer services - this is talking to the people that meet every day to review service issues. This issue was not on their list and they were VERY surprised it was still happening.

    Well as a little experiment, I switched my network mode to automatic mode for a while there, in Dublin.

    In fonthill I had no data connection at all.

    The minute I switched back to wdcma only, I immediately got out back on h+ so it's definitely not resolved.

    Not having a go at three btw. I'm an extremely happy customer of theirs.


  • #16
    Banjo String
    Closed Accounts Posts: 14,380 ✭✭✭✭Banjo String


    elderlemon wrote: »
    Quick questions - to anyone that has experience this problem. Are you using a number that was ported from another network and if what was that network?

    is there anyone that didn't port across and is seeing the problem?

    Yeah.

    Ported from o2 in 09.


  • #17
    elderlemon
    Registered Users, Registered Users 2 Posts: 1,014 ✭✭✭elderlemon


    which handset?
    Banjo String wrote: »
    Yeah.

    Ported from o2 in 09.


  • #18
    Banjo String
    Closed Accounts Posts: 14,380 ✭✭✭✭Banjo String


    elderlemon wrote: »
    which handset?

    Sgs4


  • #19
    Padraig Mor
    Registered Users, Registered Users 2 Posts: 9,610 ✭✭✭Padraig Mor


    elderlemon wrote: »
    Actually it's not. This is not talking to customer services - this is talking to the people that meet every day to review service issues. This issue was not on their list and they were VERY surprised it was still happening.

    My arse. It's actually got significantly worse for me (Note 2) over the last few weeks, to the point where I'm considering leaving Three. However, thank you Banjo String - that fix seems to be working for me (although it's only been a day and I haven't been to any poor signal areas).


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