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eMobile/Meteor Mobile Internet

  • 11-09-2013 7:17am
    #1
    Frank11
    Registered Users, Registered Users 2 Posts: 251 ✭✭


    Hi,


    Myself and a few colleagues on the eMobile/Meteor network had intermitted to no mobile internet yesterday and I see this morning it is looking like the same. Can you shed any light on this and when this will be resolved.


    Thanks.


Comments

  • #2
    eMobile: Grainne
    Company Representative Posts: 690 ✭✭✭eMobile: Grainne


    Frank11 wrote: »
    Hi,


    Myself and a few colleagues on the eMobile/Meteor network had intermitted to no mobile internet yesterday and I see this morning it is looking like the same. Can you shed any light on this and when this will be resolved.


    Thanks.
    Hi Frank11,

    Sorry to hear you are having issues with your internet. Could you advise if you are an eMobile customer?

    If so could you advise what phone you have and the location that this is happening.

    Gráinne


  • #3
    Frank11
    Registered Users, Registered Users 2 Posts: 251 ✭✭Frank11


    eMobile: Grainne wrote: »
    Frank11 wrote: »
    Hi,


    Myself and a few colleagues on the eMobile/Meteor network had intermitted to no mobile internet yesterday and I see this morning it is looking like the same. Can you shed any light on this and when this will be resolved.


    Thanks.
    Hi Frank11,

    Sorry to hear you are having issues with your internet. Could you advise if you are an eMobile customer?

    If so could you advise what phone you have and the location that this is happening.

    Gráinne

    Yes i am eMobile with a Samsung S4 Mini. Location is Parkgate Street near Huston Train Station. As i said others here in the office are experiancing the same problem with other phones.
    Thanks.


  • #4
    eMobile: Grainne
    Company Representative Posts: 690 ✭✭✭eMobile: Grainne


    Frank11 wrote: »
    eMobile: Grainne wrote: »
    Frank11 wrote: »
    Hi,


    Myself and a few colleagues on the eMobile/Meteor network had intermitted to no mobile internet yesterday and I see this morning it is looking like the same. Can you shed any light on this and when this will be resolved.


    Thanks.
    Hi Frank11,

    Sorry to hear you are having issues with your internet. Could you advise if you are an eMobile customer?

    If so could you advise what phone you have and the location that this is happening.

    Gráinne

    Yes i am eMobile with a Samsung S4 Mini. Location is Parkgate Street near Huston Train Station. As i said others here in the office are experiancing the same problem with other phones.
    Thanks.
    Thanks for getting back to me Frank11,

    Could you remove the battery from your phone while switched on then switch your phone back on does the service improve for you?

    Gráinne


  • #5
    Frank11
    Registered Users, Registered Users 2 Posts: 251 ✭✭Frank11


    eMobile: Grainne wrote: »
    Frank11 wrote: »
    Thanks for getting back to me Frank11,

    Could you remove the battery from your phone while switched on then switch your phone back on does the service improve for you?

    Gráinne

    After I did what you suggested i am now getting no improvement. Mobile Data is turned on and i am not in flight mode or anything like that.


  • #6
    Frank11
    Registered Users, Registered Users 2 Posts: 251 ✭✭Frank11


    Problem still exists. It got better yesterday for a time but still intermitted to no internet access today. I also received a text at about 12pm that was sent to me in the morning.


    Any news on this?


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  • #7
    Frank11
    Registered Users, Registered Users 2 Posts: 251 ✭✭Frank11


    Any chance of a reply to this ongoing problem?
    Is there any work going on to the local network infrastructure that would cause this?


  • #8
    eMobile: Grainne
    Company Representative Posts: 690 ✭✭✭eMobile: Grainne


    Frank11 wrote: »
    eMobile: Grainne wrote: »
    Frank11 wrote: »
    Thanks for getting back to me Frank11,

    Could you remove the battery from your phone while switched on then switch your phone back on does the service improve for you?

    Gráinne

    After I did what you suggested i am now getting no improvement. Mobile Data is turned on and i am not in flight mode or anything like that.
    Hi Frank11,

    Could you PM me your mobile number PIN and location that you are having this issue I will get this investigated.

    Grainne


  • #9
    Frank11
    Registered Users, Registered Users 2 Posts: 251 ✭✭Frank11


    eMobile: Grainne wrote: »
    Frank11 wrote: »
    eMobile: Grainne wrote: »
    Frank11 wrote: »
    Thanks for getting back to me Frank11,

    Could you remove the battery from your phone while switched on then switch your phone back on does the service improve for you?

    Gráinne

    After I did what you suggested i am now getting no improvement. Mobile Data is turned on and i am not in flight mode or anything like that.
    Hi Frank11,

    Could you PM me your mobile number PIN and location that you are having this issue I will get this investigated.

    Grainne

    PM Sent.


  • #10
    Frank11
    Registered Users, Registered Users 2 Posts: 251 ✭✭Frank11


    Just to add to this I have been unable to send a text for the past hour and I cannot receive any phone calls. I phoned another eMobile number that is away from my location from a landline and I was able to connect so maybe this points to a network problem around my location.


  • #11
    eMobile: Grainne
    Company Representative Posts: 690 ✭✭✭eMobile: Grainne


    Frank11 wrote: »
    Just to add to this I have been unable to send a text for the past hour and I cannot receive any phone calls. I phoned another eMobile number that is away from my location from a landline and I was able to connect so maybe this points to a network problem around my location.
    Hi Frank11,

    Thanks for sending the PM. I will get this investigated for you and will advise you shortly.

    Grainne


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