Eircom fars..

finnteme

I moved to a new place, and the acc. ownership transfer went smoothly over the phone. I even was asked if i wanted to upgrade my package, and i wanted to do that, since the line supports 15 mb/s.The agents told me that it is now done, and i should restart the modem. Didnt do that until today, and the speeds are still the same, around 3.5 mb/s

Chatted w CS who told me that they indeed can raise the speed, but only after when i have received the acc. nr by post. When i was asked to callback for a manager, that was declined, since i dont have acc. nr yet..really?

1) The agent who did take care of the ownership transfer didnt do what she promised
2) Managers only speak with customers who has acc. nr? Well,i have one, but hasnt received it yet. Phoneline and BB are active.

Really good impression ab. Eircom.. already regretting going back to them.

eircom: Tracey

finnteme wrote: »

I moved to a new place, and the acc. ownership transfer went smoothly over the phone. I even was asked if i wanted to upgrade my package, and i wanted to do that, since the line supports 15 mb/s.The agents told me that it is now done, and i should restart the modem. Didnt do that until today, and the speeds are still the same, around 3.5 mb/s

Chatted w CS who told me that they indeed can raise the speed, but only after when i have received the acc. nr by post. When i was asked to callback for a manager, that was declined, since i dont have acc. nr yet..really?

1) The agent who did take care of the ownership transfer didnt do what she promised
2) Managers only speak with customers who has acc. nr? Well,i have one, but hasnt received it yet. Phoneline and BB are active.

Really good impression ab. Eircom.. already regretting going back to them.

Hi finnteme,

I'm very sorry to hear of the issues you are having.

Would you like to PM me your telephone number/order number and I'll look into this for you?
Can you also confirm your mobile number and full name please.

Thanks

Tracey

finnteme

eircom: Tracey wrote: »

finnteme wrote: »

I moved to a new place, and the acc. ownership transfer went smoothly over the phone. I even was asked if i wanted to upgrade my package, and i wanted to do that, since the line supports 15 mb/s.The agents told me that it is now done, and i should restart the modem. Didnt do that until today, and the speeds are still the same, around 3.5 mb/s

Chatted w CS who told me that they indeed can raise the speed, but only after when i have received the acc. nr by post. When i was asked to callback for a manager, that was declined, since i dont have acc. nr yet..really?

1) The agent who did take care of the ownership transfer didnt do what she promised
2) Managers only speak with customers who has acc. nr? Well,i have one, but hasnt received it yet. Phoneline and BB are active.

Really good impression ab. Eircom.. already regretting going back to them.

Hi finnteme,

I'm very sorry to hear of the issues you are having.

Would you like to PM me your telephone number/order number and I'll look into this for you?
Can you also confirm your mobile number and full name please.

Thanks

Tracey

PM Sent

finnteme

Hi, the acc. nr just came via post, and they told me that the upgrade is on its way.

I also registered for My Eircom, and got a shock when i saw this

Outstanding balance is:
€118.09

What the heck is this? There is not even a bill can view?
Or is this the prev.owners outstanding balance? Can i get some clarification for this pls?

eircom: Tracey

finnteme wrote: »

Hi, the acc. nr just came via post, and they told me that the upgrade is on its way.

I also registered for My Eircom, and got a shock when i saw this

Outstanding balance is:
€118.09

What the heck is this? There is not even a bill can view?
Or is this the prev.owners outstanding balance? Can i get some clarification for this pls?

Yes no problem, I'll look into this and come back to you via PM.

Thanks

Tracey

finnteme

eircom: Tracey wrote: »

finnteme wrote: »

Hi, the acc. nr just came via post, and they told me that the upgrade is on its way.

I also registered for My Eircom, and got a shock when i saw this

Outstanding balance is:
€118.09

What the heck is this? There is not even a bill can view?
Or is this the prev.owners outstanding balance? Can i get some clarification for this pls?

Yes no problem, I'll look into this and come back to you via PM.

Thanks

Tracey

I think this is beyond all imagination now.. 
When calling in/chatting, nobody seems to do what they promise..

Have now recorded the sales call to upgrade propably 2-3 times, and everytime when the order shows completed, the speeds are the same (well, someone managed to raise the speed up to 8 mb/s, thats a + ). I was told that the line can support 15 mb/s,
Just now chatted with CS, who told me there is small fault in the line, and call tech. support. (what a good way to get ridoff from difficult case..)
Calling now there, there is no fault, instead i was asked to call to sales line to make an agreement of upgrade and new price pffffff.....
Didnt accept that again, and have been in hold like 20 mins now. Propably the line gets disconnected soon by human error on the Eircom side..

Im speechless of the level of cs provided for me at this point.

EDIT: Just come back from the phone, the tech. agent seemed to be able to fix this for me, sales had ordered 2 x the wrong product!! :mad: :mad:
Now i have to wait around 24 hrs again...

And the billing issue, the prev. acc. holder have been trying to fix this with you guys, since he has paid all the bills and even showed me evidence of it.. lets hope this get sorted soon..

eircom: Alan

finnteme wrote: »

eircom: Tracey wrote: »

finnteme wrote: »

Hi, the acc. nr just came via post, and they told me that the upgrade is on its way.

I also registered for My Eircom, and got a shock when i saw this

Outstanding balance is:
€118.09

What the heck is this? There is not even a bill can view?
Or is this the prev.owners outstanding balance? Can i get some clarification for this pls?

Yes no problem, I'll look into this and come back to you via PM.

Thanks

Tracey

I think this is beyond all imagination now..
When calling in/chatting, nobody seems to do what they promise..

Have now recorded the sales call to upgrade propably 2-3 times, and everytime when the order shows completed, the speeds are the same (well, someone managed to raise the speed up to 8 mb/s, thats a + ). I was told that the line can support 15 mb/s,
Just now chatted with CS, who told me there is small fault in the line, and call tech. support. (what a good way to get ridoff from difficult case..)
Calling now there, there is no fault, instead i was asked to call to sales line to make an agreement of upgrade and new price pffffff.....
Didnt accept that again, and have been in hold like 20 mins now. Propably the line gets disconnected soon by human error on the Eircom side..

Im speechless of the level of cs provided for me at this point.

EDIT: Just come back from the phone, the tech. agent seemed to be able to fix this for me, sales had ordered 2 x the wrong product!! :mad: :mad:
Now i have to wait around 24 hrs again...

And the billing issue, the prev. acc. holder have been trying to fix this with you guys, since he has paid all the bills and even showed me evidence of it.. lets hope this get sorted soon..

I'm sorry to hear of this finnteme

If this issue is not resolved by Monday please let us know and I will look into this further

Thanks

Al

finnteme

eircom: Alan wrote: »

finnteme wrote: »

eircom: Tracey wrote: »

finnteme wrote: »

Hi, the acc. nr just came via post, and they told me that the upgrade is on its way.

I also registered for My Eircom, and got a shock when i saw this

Outstanding balance is:
€118.09

What the heck is this? There is not even a bill can view?
Or is this the prev.owners outstanding balance? Can i get some clarification for this pls?

Yes no problem, I'll look into this and come back to you via PM.

Thanks

Tracey

I think this is beyond all imagination now..
When calling in/chatting, nobody seems to do what they promise..

Have now recorded the sales call to upgrade propably 2-3 times, and everytime when the order shows completed, the speeds are the same (well, someone managed to raise the speed up to 8 mb/s, thats a + ). I was told that the line can support 15 mb/s,
Just now chatted with CS, who told me there is small fault in the line, and call tech. support. (what a good way to get ridoff from difficult case..)
Calling now there, there is no fault, instead i was asked to call to sales line to make an agreement of upgrade and new price pffffff.....
Didnt accept that again, and have been in hold like 20 mins now. Propably the line gets disconnected soon by human error on the Eircom side..

Im speechless of the level of cs provided for me at this point.

EDIT: Just come back from the phone, the tech. agent seemed to be able to fix this for me, sales had ordered 2 x the wrong product!!  :mad: :mad:
Now i have to wait around 24 hrs again...

And the billing issue, the prev. acc. holder have been trying to fix this with you guys, since he has paid all the bills and even showed me evidence of it.. lets hope this get sorted soon..

I'm sorry to hear of this finnteme

If this issue is not resolved by Monday please let us know and I will look into this further

Thanks

Al

FFS... just called to tech. support, since the speed didnt get better.. yes, you are still at the  8mb/s service, you need to call sales

im getting so angry 

Tech. support transferred me to sales again, where someone promised to upgrade me again for free, and offered some discount for the inconvienence caused..

Oh, and i need to wait 24 hrs again..

Lets see whats happen tomorrow then...

finnteme

Surprise, speeds are still the same (did modem reset aswell)

There goes the sales person (i think she was the 3rd one) promise, that i will enjoy much better speeds at sunday morning.. (she even guaranteeded me that now this is sorted etc..) :mad: Called this morning, and was asked to call again monday to sales.. wtf... :mad:

Can Eircom reps. look at this asap, otherwise i will leave my notice, and go with someone else.

And no, im not going to talk with sales again, that would be 4th time. And no, i wont be speaking with technical support again, that would be also 4-5 th time.

And no, i wont use your chat again, they seem to have hurry to get ridoff the customers, specially the customer service person named Natalie. :mad:

finnteme

I assume that since it is now day 12 when i signed up/transfer the account it is now too late to change ISP's without paying the 12 mths contract to Eircom?

eircom: Alan

finnteme wrote: »

I assume that since it is now day 12 when i signed up/transfer the account it is now too late to change ISP's without paying the 12 mths contract to Eircom?

[font=Times New Roman","serif]Hi finnteme

I have spent a while looking into your account this morning. Apologies for the apparent lack of information supplied by the areas you were speaking to.[/font]
[font=Times New Roman","serif] [/font]
[font=Times New Roman","serif]I would like to make something clear which I'm not too sure you are aware of:[/font]
[font=Times New Roman","serif]Once this work is done you will notice faster downloads speeds however It must be noted that your line is physically incapable of holding faster than up to 15mb (this is why the 24mb plan is advertised, sold and provided on the terms of "up to" 24mb).[/font]
[font=Times New Roman","serif]Port work (at the exchange) is required by a technician to fully complete the order and increase the speeds to ADSL+ (up 24mb).[/font]
[font=Times New Roman","serif] [/font]
[font=Times New Roman","serif]This has been requested and a technician is due to visit your exchange to conduct the port work within the next few days (completion forecast no later than the 20th of September).[/font]
[font=Times New Roman","serif] [/font]
[font=Times New Roman","serif]Once the port work has been completed by the technician you will notice the increase in speed however It's important highlight that the maximum download speed your line can hold is up to 15mb and this is why the 24mb service is advertised, sold and provided as "up to" 24mb.

Thanks

Al[/font]

finnteme

eircom: Alan wrote: »

finnteme wrote: »

I assume that since it is now day 12 when i signed up/transfer the account it is now too late to change ISP's without paying the 12 mths contract to Eircom?

Hi finnteme

I have spent a while looking into your account this morning. Apologies for the apparent lack of information supplied by the areas you were speaking to.
 
I would like to make something clear which I'm not too sure you are aware of:
Once this work is done you will notice faster downloads speeds however It must be noted that your line is physically incapable of holding faster than up to 15mb (this is why the 24mb plan is advertised, sold and provided on the terms of "up to" 24mb).
Port work (at the exchange) is required by a technician to fully complete the order and increase the speeds to ADSL+ (up 24mb).
 
This has been requested and a technician is due to visit your exchange to conduct the port work within the next few days (completion forecast no later than the 20th of September).
 
Once the port work has been completed by the technician you will notice the increase in speed however It's important highlight that the maximum download speed your line can hold is up to 15mb and this is why the 24mb service is advertised, sold and provided as "up to" 24mb.

Thanks

Al

Finally some clarification.

This info was never provided to me at any stage, not by the sales, not by the technical support etc.
The sales misinformed me every time, that i will enjoy the faster speeds within 24 hrs, every 3 times i was transferred to them.
The same with the chat. This went over an week causing the frustration.

I was informed that my line supports around 15mb/s and thats the speed im expecting to get, i know the definition of up to 24 mb/s etc etc.

Now im just waiting to the billing thing getting sorted, i can still see 118 eur outstanding balance in my Eircom from prev. tenant, who has showed me evidence that it is paid etc etc. Have emailed the billing last week, not heard nothing back yet, and the prev. acc. holder has also tried to talk with Eircom.

The last thing i want is to this money taken from my account, if it is taken, i will use the direct debit reversal scheme for this.

But thanks for the clarification, please pass on the feedback to your sales and technical team, and pls check that the 10 eur discount promised by your sales agent on saturday is applied to my account.

Cheers

eircom: Alan

finnteme wrote: »

eircom: Alan wrote: »

finnteme wrote: »

I assume that since it is now day 12 when i signed up/transfer the account it is now too late to change ISP's without paying the 12 mths contract to Eircom?

Hi finnteme

I have spent a while looking into your account this morning. Apologies for the apparent lack of information supplied by the areas you were speaking to.
 
I would like to make something clear which I'm not too sure you are aware of:
Once this work is done you will notice faster downloads speeds however It must be noted that your line is physically incapable of holding faster than up to 15mb (this is why the 24mb plan is advertised, sold and provided on the terms of "up to" 24mb).
Port work (at the exchange) is required by a technician to fully complete the order and increase the speeds to ADSL+ (up 24mb).
 
This has been requested and a technician is due to visit your exchange to conduct the port work within the next few days (completion forecast no later than the 20th of September).
 
Once the port work has been completed by the technician you will notice the increase in speed however It's important highlight that the maximum download speed your line can hold is up to 15mb and this is why the 24mb service is advertised, sold and provided as "up to" 24mb.

Thanks

Al

Finally some clarification.

This info was never provided to me at any stage, not by the sales, not by the technical support etc.
The sales misinformed me every time, that i will enjoy the faster speeds within 24 hrs, every 3 times i was transferred to them.
The same with the chat. This went over an week causing the frustration.

I was informed that my line supports around 15mb/s and thats the speed im expecting to get, i know the definition of up to 24 mb/s etc etc.

Now im just waiting to the billing thing getting sorted, i can still see 118 eur outstanding balance in my Eircom from prev. tenant, who has showed me evidence that it is paid etc etc. Have emailed the billing last week, not heard nothing back yet, and the prev. acc. holder has also tried to talk with Eircom.

The last thing i want is to this money taken from my account, if it is taken, i will use the direct debit reversal scheme for this.

But thanks for the clarification, please pass on the feedback to your sales and technical team, and pls check that the 10 eur discount promised by your sales agent on saturday is applied to my account.

Cheers

Hi finnteme

I can confirm that the €118.09 was deffinately not paid by the previous tennant and on the 13/9 this payment was taken by direct debit.

I'm not sure what evidance they provided you with but it was certainly not acurate however this is an arangement you have made with the previous tennant and we are unable to offer you a resolution to this payment issue.

Thanks

Al

finnteme

eircom: Alan wrote: »

finnteme wrote: »

eircom: Alan wrote: »

finnteme wrote: »

I assume that since it is now day 12 when i signed up/transfer the account it is now too late to change ISP's without paying the 12 mths contract to Eircom?

Hi finnteme

I have spent a while looking into your account this morning. Apologies for the apparent lack of information supplied by the areas you were speaking to.
 
I would like to make something clear which I'm not too sure you are aware of:
Once this work is done you will notice faster downloads speeds however It must be noted that your line is physically incapable of holding faster than up to 15mb (this is why the 24mb plan is advertised, sold and provided on the terms of "up to" 24mb).
Port work (at the exchange) is required by a technician to fully complete the order and increase the speeds to ADSL+ (up 24mb).
 
This has been requested and a technician is due to visit your exchange to conduct the port work within the next few days (completion forecast no later than the 20th of September).
 
Once the port work has been completed by the technician you will notice the increase in speed however It's important highlight that the maximum download speed your line can hold is up to 15mb and this is why the 24mb service is advertised, sold and provided as "up to" 24mb.

Thanks

Al

Finally some clarification.

This info was never provided to me at any stage, not by the sales, not by the technical support etc.
The sales misinformed me every time, that i will enjoy the faster speeds within 24 hrs, every 3 times i was transferred to them.
The same with the chat. This went over an week causing the frustration.

I was informed that my line supports around 15mb/s and thats the speed im expecting to get, i know the definition of up to 24 mb/s etc etc.

Now im just waiting to the billing thing getting sorted, i can still see 118 eur outstanding balance in my Eircom from prev. tenant, who has showed me evidence that it is paid etc etc. Have emailed the billing last week, not heard nothing back yet, and the prev. acc. holder has also tried to talk with Eircom.

The last thing i want is to this money taken from my account, if it is taken, i will use the direct debit reversal scheme for this.

But thanks for the clarification, please pass on the feedback to your sales and technical team, and pls check that the 10 eur discount promised by your sales agent on saturday is applied to my account.

Cheers

Hi finnteme

I can confirm that the €118.09 was deffinately not paid by the previous tennant and on the 13/9 this payment was taken by direct debit.

I'm not sure what evidance they provided you with but it was certainly not acurate however this is an arangement you have made with the previous tennant and we are unable to offer you a resolution to this payment issue.

Thanks

Al

FFS.. so i have been misleaded by sales (i was told that i will enter independent 12 mth contract) and by the prev. tenant.

And now it seems that i have been disconnected aswell. Red light in the modem, reboot didnt help.

I will cancel my package now, and this aftermatch is being played via comreg and small claims court.

eircom: Alan

finnteme wrote: »

eircom: Alan wrote: »

finnteme wrote: »

eircom: Alan wrote: »

finnteme wrote: »

I assume that since it is now day 12 when i signed up/transfer the account it is now too late to change ISP's without paying the 12 mths contract to Eircom?

Hi finnteme

I have spent a while looking into your account this morning. Apologies for the apparent lack of information supplied by the areas you were speaking to.
 
I would like to make something clear which I'm not too sure you are aware of:
Once this work is done you will notice faster downloads speeds however It must be noted that your line is physically incapable of holding faster than up to 15mb (this is why the 24mb plan is advertised, sold and provided on the terms of "up to" 24mb).
Port work (at the exchange) is required by a technician to fully complete the order and increase the speeds to ADSL+ (up 24mb).
 
This has been requested and a technician is due to visit your exchange to conduct the port work within the next few days (completion forecast no later than the 20th of September).
 
Once the port work has been completed by the technician you will notice the increase in speed however It's important highlight that the maximum download speed your line can hold is up to 15mb and this is why the 24mb service is advertised, sold and provided as "up to" 24mb.

Thanks

Al

Finally some clarification.

This info was never provided to me at any stage, not by the sales, not by the technical support etc.
The sales misinformed me every time, that i will enjoy the faster speeds within 24 hrs, every 3 times i was transferred to them.
The same with the chat. This went over an week causing the frustration.

I was informed that my line supports around 15mb/s and thats the speed im expecting to get, i know the definition of up to 24 mb/s etc etc.

Now im just waiting to the billing thing getting sorted, i can still see 118 eur outstanding balance in my Eircom from prev. tenant, who has showed me evidence that it is paid etc etc. Have emailed the billing last week, not heard nothing back yet, and the prev. acc. holder has also tried to talk with Eircom.

The last thing i want is to this money taken from my account, if it is taken, i will use the direct debit reversal scheme for this.

But thanks for the clarification, please pass on the feedback to your sales and technical team, and pls check that the 10 eur discount promised by your sales agent on saturday is applied to my account.

Cheers

Hi finnteme

I can confirm that the €118.09 was deffinately not paid by the previous tennant and on the 13/9 this payment was taken by direct debit.

I'm not sure what evidance they provided you with but it was certainly not acurate however this is an arangement you have made with the previous tennant and we are unable to offer you a resolution to this payment issue.

Thanks

Al

FFS.. so i have been misleaded by sales (i was told that i will enter independent 12 mth contract) and by the prev. tenant.

And now it seems that i have been disconnected aswell. Red light in the modem, reboot didnt help.

I will cancel my package now, and this aftermatch is being played via comreg and small claims court.

Hi finnteme

I'm doing all I can to help.

If you wish to cancel your service contact cancellations on 1901 (option 4 and then 3).

Your service is not cut off either. If you require technical support please contact eircom broadband technical support on 1890260260.

Al

finnteme

eircom: Alan wrote: »

finnteme wrote: »

eircom: Alan wrote: »

finnteme wrote: »

eircom: Alan wrote: »

finnteme wrote: »

I assume that since it is now day 12 when i signed up/transfer the account it is now too late to change ISP's without paying the 12 mths contract to Eircom?

Hi finnteme

I have spent a while looking into your account this morning. Apologies for the apparent lack of information supplied by the areas you were speaking to.
 
I would like to make something clear which I'm not too sure you are aware of:
Once this work is done you will notice faster downloads speeds however It must be noted that your line is physically incapable of holding faster than up to 15mb (this is why the 24mb plan is advertised, sold and provided on the terms of "up to" 24mb).
Port work (at the exchange) is required by a technician to fully complete the order and increase the speeds to ADSL+ (up 24mb).
 
This has been requested and a technician is due to visit your exchange to conduct the port work within the next few days (completion forecast no later than the 20th of September).
 
Once the port work has been completed by the technician you will notice the increase in speed however It's important highlight that the maximum download speed your line can hold is up to 15mb and this is why the 24mb service is advertised, sold and provided as "up to" 24mb.

Thanks

Al

Finally some clarification.

This info was never provided to me at any stage, not by the sales, not by the technical support etc.
The sales misinformed me every time, that i will enjoy the faster speeds within 24 hrs, every 3 times i was transferred to them.
The same with the chat. This went over an week causing the frustration.

I was informed that my line supports around 15mb/s and thats the speed im expecting to get, i know the definition of up to 24 mb/s etc etc.

Now im just waiting to the billing thing getting sorted, i can still see 118 eur outstanding balance in my Eircom from prev. tenant, who has showed me evidence that it is paid etc etc. Have emailed the billing last week, not heard nothing back yet, and the prev. acc. holder has also tried to talk with Eircom.

The last thing i want is to this money taken from my account, if it is taken, i will use the direct debit reversal scheme for this.

But thanks for the clarification, please pass on the feedback to your sales and technical team, and pls check that the 10 eur discount promised by your sales agent on saturday is applied to my account.

Cheers

Hi finnteme

I can confirm that the €118.09 was deffinately not paid by the previous tennant and on the 13/9 this payment was taken by direct debit.

I'm not sure what evidance they provided you with but it was certainly not acurate however this is an arangement you have made with the previous tennant and we are unable to offer you a resolution to this payment issue.

Thanks

Al

FFS.. so i have been misleaded by sales (i was told that i will enter independent 12 mth contract) and by the prev. tenant.

And now it seems that i have been disconnected aswell. Red light in the modem, reboot didnt help.

I will cancel my package now, and this aftermatch is being played via comreg and small claims court.

Hi finnteme

I'm doing all I can to help.

If you wish to cancel your service contact cancellations on 1901 (option 4 and then 3).

Your service is not cut off either. If you require technical support please contact eircom broadband technical support on 1890260260.

Al

cant make outgoing calls, modem does not connect to the internet.. seem cutoff for me..

eircom: Alan

finnteme wrote: »

eircom: Alan wrote: »

finnteme wrote: »

eircom: Alan wrote: »

finnteme wrote: »

eircom: Alan wrote: »

finnteme wrote: »

I assume that since it is now day 12 when i signed up/transfer the account it is now too late to change ISP's without paying the 12 mths contract to Eircom?

Hi finnteme

I have spent a while looking into your account this morning. Apologies for the apparent lack of information supplied by the areas you were speaking to.
 
I would like to make something clear which I'm not too sure you are aware of:
Once this work is done you will notice faster downloads speeds however It must be noted that your line is physically incapable of holding faster than up to 15mb (this is why the 24mb plan is advertised, sold and provided on the terms of "up to" 24mb).
Port work (at the exchange) is required by a technician to fully complete the order and increase the speeds to ADSL+ (up 24mb).
 
This has been requested and a technician is due to visit your exchange to conduct the port work within the next few days (completion forecast no later than the 20th of September).
 
Once the port work has been completed by the technician you will notice the increase in speed however It's important highlight that the maximum download speed your line can hold is up to 15mb and this is why the 24mb service is advertised, sold and provided as "up to" 24mb.

Thanks

Al

Finally some clarification.

This info was never provided to me at any stage, not by the sales, not by the technical support etc.
The sales misinformed me every time, that i will enjoy the faster speeds within 24 hrs, every 3 times i was transferred to them.
The same with the chat. This went over an week causing the frustration.

I was informed that my line supports around 15mb/s and thats the speed im expecting to get, i know the definition of up to 24 mb/s etc etc.

Now im just waiting to the billing thing getting sorted, i can still see 118 eur outstanding balance in my Eircom from prev. tenant, who has showed me evidence that it is paid etc etc. Have emailed the billing last week, not heard nothing back yet, and the prev. acc. holder has also tried to talk with Eircom.

The last thing i want is to this money taken from my account, if it is taken, i will use the direct debit reversal scheme for this.

But thanks for the clarification, please pass on the feedback to your sales and technical team, and pls check that the 10 eur discount promised by your sales agent on saturday is applied to my account.

Cheers

Hi finnteme

I can confirm that the €118.09 was deffinately not paid by the previous tennant and on the 13/9 this payment was taken by direct debit.

I'm not sure what evidance they provided you with but it was certainly not acurate however this is an arangement you have made with the previous tennant and we are unable to offer you a resolution to this payment issue.

Thanks

Al

FFS.. so i have been misleaded by sales (i was told that i will enter independent 12 mth contract) and by the prev. tenant.

And now it seems that i have been disconnected aswell. Red light in the modem, reboot didnt help.

I will cancel my package now, and this aftermatch is being played via comreg and small claims court.

Hi finnteme

I'm doing all I can to help.

If you wish to cancel your service contact cancellations on 1901 (option 4 and then 3).

Your service is not cut off either. If you require technical support please contact eircom broadband technical support on 1890260260.

Al

cant make outgoing calls, modem does not connect to the internet.. seem cutoff for me..

It's not cut off finnteme

Al

finnteme

Just on the phone to the tech. department, and they told me that my account isnt activated fully and will be tomorrow..
Alan, pls help me out here.. i want to continue with Eircom if possible since its a hassle to change ISP's

But just now i cant access internet and make any calls out.

The tech guy told me something that its because of setting a new independent acc. in my name etc? And i checked my bank statement, nothing have been requested/withdrawn from my acc. so i hope that the balance was paid from the prev. tenants acc.

eircom: Alan

finnteme wrote: »

Just on the phone to the tech. department, and they told me that my account isnt activated fully and will be tomorrow..
Alan, pls help me out here.. i want to continue with Eircom if possible since its a hassle to change ISP's

But just now i cant access internet and make any calls out.

Hi Finnteme

Since when did the line and broadband stop working??

Al

finnteme

eircom: Alan wrote: »

finnteme wrote: »

Just on the phone to the tech. department, and they told me that my account isnt activated fully and will be tomorrow..
Alan, pls help me out here.. i want to continue with Eircom if possible since its a hassle to change ISP's

But just now i cant access internet and make any calls out.

Hi Finnteme

Since when did the line and broadband stop working??

Al

They worked this morning at 7am, when i left to work, came back around 3.30pm, red light was on and couldnt make any outgoing calls. Did the normal troubleshooting step with the agent on the phone, and then he came back that my acc. should be activated tomorrow?

eircom: Alan

finnteme wrote: »

eircom: Alan wrote: »

finnteme wrote: »

Just on the phone to the tech. department, and they told me that my account isnt activated fully and will be tomorrow..
Alan, pls help me out here.. i want to continue with Eircom if possible since its a hassle to change ISP's

But just now i cant access internet and make any calls out.

Hi Finnteme

Since when did the line and broadband stop working??

Al

They worked this morning at 7am, when i left to work, came back around 3.30pm, red light was on and couldnt make any outgoing calls. Did the normal troubleshooting step with the agent on the phone, and then he came back that my acc. should be activated tomorrow?

Hi finnteme

It could be that the engineers could be upgrading your speeds now but I'm unable to confirm this. If this issue persists past six oclock please contact broadband support (1890260260) for further clarification.

Al

finnteme

eircom: Alan wrote: »

finnteme wrote: »

eircom: Alan wrote: »

finnteme wrote: »

Just on the phone to the tech. department, and they told me that my account isnt activated fully and will be tomorrow..
Alan, pls help me out here.. i want to continue with Eircom if possible since its a hassle to change ISP's

But just now i cant access internet and make any calls out.

Hi Finnteme

Since when did the line and broadband stop working??

Al

They worked this morning at 7am, when i left to work, came back around 3.30pm, red light was on and couldnt make any outgoing calls. Did the normal troubleshooting step with the agent on the phone, and then he came back that my acc. should be activated tomorrow?

Hi finnteme

It could be that the engineers could be upgrading your speeds now but I'm unable to confirm this. If this issue persists past six oclock please contact broadband support (1890260260) for further clarification.

Al

Would that affect the phone service aswell. can receive calls, but not make any...

EDIT: Now i can make outgoing calls again.. something is happening.

Dont know what to do with the acc. issue and bills, since i was told that i will get my own independent account etc. I have sent an email earlier to acc. department, havent received any reply yet.
Hopefully the internet will come back on aswell soon.

eircom: Alan

finnteme wrote: »

eircom: Alan wrote: »

finnteme wrote: »

eircom: Alan wrote: »

finnteme wrote: »

Just on the phone to the tech. department, and they told me that my account isnt activated fully and will be tomorrow..
Alan, pls help me out here.. i want to continue with Eircom if possible since its a hassle to change ISP's

But just now i cant access internet and make any calls out.

Hi Finnteme

Since when did the line and broadband stop working??

Al

They worked this morning at 7am, when i left to work, came back around 3.30pm, red light was on and couldnt make any outgoing calls. Did the normal troubleshooting step with the agent on the phone, and then he came back that my acc. should be activated tomorrow?

Hi finnteme

It could be that the engineers could be upgrading your speeds now but I'm unable to confirm this. If this issue persists past six oclock please contact broadband support (1890260260) for further clarification.

Al

Would that affect the phone service aswell. can receive calls, but not make any...

EDIT: Now i can make outgoing calls again.. something is happening.

Dont know what to do with the acc. issue and bills, since i was told that i will get my own independent account etc. I have sent an email earlier to acc. department, havent received any reply yet.
Hopefully the internet will come back on aswell soon.

Hi finnteme

Has your service got back to normal or is there still issues with the line and broadband?

Thanks

Al

finnteme

Hi, im at work, it didnt work at the morning, will check when im home around 4pm.

Thanks

eircom: Alan

finnteme wrote: »

Hi, im at work, it didnt work at the morning, will check when im home around 4pm.

Thanks

Thanks finnteme

Let me know later

Al

finnteme

Still not working, red light.
Rebooted, resetted.
Called techincal helpdesk, they cant do anything, since the systems are down :mad:

Please followup asap with this. Im going to a surgery tomorrow, and when im back from the hospital, i excpect that my internet is working.
Going to be bed patient for a month, so i really need this working, and i do not want my stress levels to be any higher than they are at the moment.

finnteme

Any news? Writing this at the hospital bed and hopefully my internet works when im back home next week

finnteme

finnteme wrote: »

Any news? Writing this at the hospital bed and hopefully my internet works when im back home next week

Just checked my bank acc. that the prev. tenants debt was tried to taken off from my acc. Was able to cancel it since it was due to be taken on monday.
I have placed order for another ISP, shoul had done that in the first place.

I was never told by the customer rep that i would be liable for prev. tenants bills, only that i would start a new invidual 12 mth contract in my own name.

Strange system you have, that new tenants will herit the old tenants debts...

finnteme

Im leaving the hospital today, and paid the balance in full with my card in fear off that i will be disconnected.

Have heard nothing ab.this either from boards.ie reps or neither haven received any email reply to my query.

Really good CSi must admit..not..

The questions i will have an answer:

1) When i took over the line, i was told that i need to sign a new 12 mths contract in my own name.That was done on the phone.

2) No mention was made, that i would inherit the old tenant's balance. Really convient for him, i cant reach him anymore.

3) When taking over the line, and making a new 12 mth contract, can you please point me the paragraph in your T/C that was mentioned to me during the phone call, that i should pay the prev. tenants balance aswell? Or send me the recording of the call?

4) I was without broadband for several days, red light in my modem. Called tech support,got transferred to Sales to do the contract again 3 times, lots of apologies etc. The last person in sales promised to add an discount of 10 eur per month to my acc. and do the upgrade for free,has this been done as promised.

Thanks

EDIT: And tried to switch the provider, they came back with news, that Eircom is somehow locked the line, so i cant switch either..

fl4pj4ck

Was thinking about getting efibre. after reading this, I won't.

eircom: Mark

fl4pj4ck wrote: »

Was thinking about getting efibre. after reading this, I won't.

Hi finnteme

I have been speaking with Al and looking through the thread and your account.

We received a call to change the name on the account as a non division transfer which means the account (packages and broadband) stay in place with just a change of name on the account on the 04/09/13



The reason customers may request this is rather than close the account / broadband under the name of the previous tenant, then setting up an account under your name and setting up broadband which can take up to 10 working days.

The case with this scenario is that the existing balance is taken over by the new tenant / occupant.

* However this can not be issued unless the agent speaks to both the old and new tenant and they both agree.

The order remarks are very clear that this was done 04/09/13 - 5156085T

 "LL NEW 12 MONTHS CONTRACT ECC T&C SPOKE TO BOTH PARTIES"

eircom only issued what was requested and agreed to by both parties, if you have a dispute with the previous tenant regarding the balance, it was made clear it would transfer over to you by eircom. 


The telephone line is testing ok and the package is the "up to 24MB" High unlimited and the speed is testing at

Synced at: 11270kbps
Provisioned: 2048-15360kbps

Which a little low and is why we ask customers to call technical support if we can not find an issue.

- We have checked all we can from here if you want to take the matter further as an official complaint we can private message you with the number to do that.

However we have checked all we can from here.

Mark

finnteme

eircom: Mark wrote: »

fl4pj4ck wrote: »

Was thinking about getting efibre. after reading this, I won't.

Hi finnteme

I have been speaking with Al and looking through the thread and your account.

We received a call to change the name on the account as a non division transfer which means the account (packages and broadband) stay in place with just a change of name on the account on the 04/09/13



The reason customers may request this is rather than close the account / broadband under the name of the previous tenant, then setting up an account under your name and setting up broadband which can take up to 10 working days.

The case with this scenario is that the existing balance is taken over by the new tenant / occupant.

* However this can not be issued unless the agent speaks to both the old and new tenant and they both agree.

The order remarks are very clear that this was done 04/09/13 - 5156085T

 "LL NEW 12 MONTHS CONTRACT ECC T&C SPOKE TO BOTH PARTIES"

eircom only issued what was requested and agreed to by both parties, if you have a dispute with the previous tenant regarding the balance, it was made clear it would transfer over to you by eircom. 


The telephone line is testing ok and the package is the "up to 24MB" High unlimited and the speed is testing at

Synced at: 11270kbps
Provisioned: 2048-15360kbps

Which a little low and is why we ask customers to call technical support if we can not find an issue.

- We have checked all we can from here if you want to take the matter further as an official complaint we can private message you with the number to do that.

However we have checked all we can from here.

Mark

At any point this this wasnt agreed with me/prev. tenant/the call operator that i would be liable for existing debt.
Only thing agreed at the phone were that the line ownership will be changed in my name and NEW 12 months contract in my name will start.

Please PM the email address and postal address to make the formal complaint, since im not calling anywhere, since the remarks that was made in my account arent simple true, and i dont trust your phone agents a bit anymore. This will go further to COMREG aswell.

And you guys completetly ignored my question second time ab. the discount that was promised to be applied to my account.. strange isnt it?

Thank you.

EDIT: Found the complaints address from the website and submitted official complaint.

derek214

Hi finnteme,

I'm having a similar issue here thankfully I haven't signed up to any contract, I simply want the line released. Thought i would let you know though that I have been in contact with Comreg and they informed me under the new tenancy procedure, I am not responsible for any contract/arrears from the previous owner and I am free to choose any provider I wish.

From my experience over the last few days both the online-chat and phone reps have a habbit of paraphrasing, conning and lying (Not including the reps here as they just haven't replied to my thread today). Considering this and the fact that all calls are logged and recorded, despite you being over the cooling off period of your contract I am pretty sure if you have the records/recordings pulled (they have a log on your account of when you called and who you spoke to) you'll find a loophole out of your contract ie. all terms and conditions MUST be read to you over the phone if this is not the case you should be able to get out.

Anyway, just my two cents! good luck with whatever you decide.....I'm certainly not finished with Comreg & Eircom yet!

finnteme

Called technical support ab. the speed, was told initially that my line could support 15 mb/s, but after talking to them, im stuck with 11 mb/s, thats the max my line can handle.

eircom: Mark

finnteme wrote: »

eircom: Mark wrote: »

fl4pj4ck wrote: »

Was thinking about getting efibre. after reading this, I won't.

Hi finnteme

I have been speaking with Al and looking through the thread and your account.

We received a call to change the name on the account as a non division transfer which means the account (packages and broadband) stay in place with just a change of name on the account on the 04/09/13



The reason customers may request this is rather than close the account / broadband under the name of the previous tenant, then setting up an account under your name and setting up broadband which can take up to 10 working days.

The case with this scenario is that the existing balance is taken over by the new tenant / occupant.

* However this can not be issued unless the agent speaks to both the old and new tenant and they both agree.

The order remarks are very clear that this was done 04/09/13 - 5156085T

 "LL NEW 12 MONTHS CONTRACT ECC T&C SPOKE TO BOTH PARTIES"

eircom only issued what was requested and agreed to by both parties, if you have a dispute with the previous tenant regarding the balance, it was made clear it would transfer over to you by eircom. 


The telephone line is testing ok and the package is the "up to 24MB" High unlimited and the speed is testing at

Synced at: 11270kbps
Provisioned: 2048-15360kbps

Which a little low and is why we ask customers to call technical support if we can not find an issue.

- We have checked all we can from here if you want to take the matter further as an official complaint we can private message you with the number to do that.

However we have checked all we can from here.

Mark

At any point this this wasnt agreed with me/prev. tenant/the call operator that i would be liable for existing debt.
Only thing agreed at the phone were that the line ownership will be changed in my name and NEW 12 months contract in my name will start.

Please PM the email address and postal address to make the formal complaint, since im not calling anywhere, since the remarks that was made in my account arent simple true, and i dont trust your phone agents a bit anymore. This will go further to COMREG aswell.

And you guys completetly ignored my question second time ab. the discount that was promised to be applied to my account.. strange isnt it?

Thank you.

EDIT: Found the complaints address from the website and submitted official complaint.

Hi finnteme

I will send on the complaint information via private message.

In relation to the discount, as far as I can determine it has been applied. However no bill has been sent since the name was changed. So I am unsure as to why you think it was not applied?

Mark

finnteme

eircom: Mark wrote: »

finnteme wrote: »

eircom: Mark wrote: »

fl4pj4ck wrote: »

Was thinking about getting efibre. after reading this, I won't.

Hi finnteme

I have been speaking with Al and looking through the thread and your account.

We received a call to change the name on the account as a non division transfer which means the account (packages and broadband) stay in place with just a change of name on the account on the 04/09/13



The reason customers may request this is rather than close the account / broadband under the name of the previous tenant, then setting up an account under your name and setting up broadband which can take up to 10 working days.

The case with this scenario is that the existing balance is taken over by the new tenant / occupant.

* However this can not be issued unless the agent speaks to both the old and new tenant and they both agree.

The order remarks are very clear that this was done 04/09/13 - 5156085T

 "LL NEW 12 MONTHS CONTRACT ECC T&C SPOKE TO BOTH PARTIES"

eircom only issued what was requested and agreed to by both parties, if you have a dispute with the previous tenant regarding the balance, it was made clear it would transfer over to you by eircom. 


The telephone line is testing ok and the package is the "up to 24MB" High unlimited and the speed is testing at

Synced at: 11270kbps
Provisioned: 2048-15360kbps

Which a little low and is why we ask customers to call technical support if we can not find an issue.

- We have checked all we can from here if you want to take the matter further as an official complaint we can private message you with the number to do that.

However we have checked all we can from here.

Mark

At any point this this wasnt agreed with me/prev. tenant/the call operator that i would be liable for existing debt.
Only thing agreed at the phone were that the line ownership will be changed in my name and NEW 12 months contract in my name will start.

Please PM the email address and postal address to make the formal complaint, since im not calling anywhere, since the remarks that was made in my account arent simple true, and i dont trust your phone agents a bit anymore. This will go further to COMREG aswell.

And you guys completetly ignored my question second time ab. the discount that was promised to be applied to my account.. strange isnt it?

Thank you.

EDIT: Found the complaints address from the website and submitted official complaint.

Hi finnteme

I will send on the complaint information via private message.

In relation to the discount, as far as I can determine it has been applied. However no bill has been sent since the name was changed. So I am unsure as to why you think it was not applied?

Mark

Simple for that reason that i needed to call 3 times to get the contract done, nothing was noted by the sales agents, tech. reps etc etc.. Simple case of mistrust in this case to Eircom customer service.

eircom: Mark

finnteme wrote: »

eircom: Mark wrote: »

finnteme wrote: »

eircom: Mark wrote: »

fl4pj4ck wrote: »

Was thinking about getting efibre. after reading this, I won't.

Hi finnteme

I have been speaking with Al and looking through the thread and your account.

We received a call to change the name on the account as a non division transfer which means the account (packages and broadband) stay in place with just a change of name on the account on the 04/09/13



The reason customers may request this is rather than close the account / broadband under the name of the previous tenant, then setting up an account under your name and setting up broadband which can take up to 10 working days.

The case with this scenario is that the existing balance is taken over by the new tenant / occupant.

* However this can not be issued unless the agent speaks to both the old and new tenant and they both agree.

The order remarks are very clear that this was done 04/09/13 - 5156085T

 "LL NEW 12 MONTHS CONTRACT ECC T&C SPOKE TO BOTH PARTIES"

eircom only issued what was requested and agreed to by both parties, if you have a dispute with the previous tenant regarding the balance, it was made clear it would transfer over to you by eircom. 


The telephone line is testing ok and the package is the "up to 24MB" High unlimited and the speed is testing at

Synced at: 11270kbps
Provisioned: 2048-15360kbps

Which a little low and is why we ask customers to call technical support if we can not find an issue.

- We have checked all we can from here if you want to take the matter further as an official complaint we can private message you with the number to do that.

However we have checked all we can from here.

Mark

At any point this this wasnt agreed with me/prev. tenant/the call operator that i would be liable for existing debt.
Only thing agreed at the phone were that the line ownership will be changed in my name and NEW 12 months contract in my name will start.

Please PM the email address and postal address to make the formal complaint, since im not calling anywhere, since the remarks that was made in my account arent simple true, and i dont trust your phone agents a bit anymore. This will go further to COMREG aswell.

And you guys completetly ignored my question second time ab. the discount that was promised to be applied to my account.. strange isnt it?

Thank you.

EDIT: Found the complaints address from the website and submitted official complaint.

Hi finnteme

I will send on the complaint information via private message.

In relation to the discount, as far as I can determine it has been applied. However no bill has been sent since the name was changed. So I am unsure as to why you think it was not applied?

Mark

Simple for that reason that i needed to call 3 times to get the contract done, nothing was noted by the sales agents, tech. reps etc etc.. Simple case of mistrust in this case to Eircom customer service.

Hi finnteme

We investigated your issue from your post / point of view. I got back with all the information we could find regarding the transfer and name change.

So we had to advise of the findings, that is not to say that is categorically what happened, Which is why we have the official complaint procedure to escalate the issue further (listen to the call) and make a final decision.

We were not trying dismiss or delay you. We tried to confirm what you outlined. However we were unable to do so.

Thanks, Mark  

finnteme

More than 3 days of my official complaint and i havent even received acknowledgement email of the complaint...
7 days before i forward the matter in the comreg.

Reps:

I received today no more than 4 letter confirming my services, all were the same:

BB ADVANC LOW 30G ONLINE SI 20.65 EXC VAT
RESIDENCE LINE 20.96 EXC VAT
UPGRADE TO BB ADVANCED HIGH 24.79 EXC VAT

CONTRACT DURATION 12 


Hopefully this does not mean that my monthly fee will be 20.65+20.96+24.79 + vat....

eircom: Alan

finnteme wrote: »

More than 3 days of my official complaint and i havent even received acknowledgement email of the complaint...
7 days before i forward the matter in the comreg.

Reps:

I received today no more than 4 letter confirming my services, all were the same:

BB ADVANC LOW 30G ONLINE SI 20.65 EXC VAT
RESIDENCE LINE 20.96 EXC VAT
UPGRADE TO BB ADVANCED HIGH 24.79 EXC VAT

CONTRACT DURATION 12 


Hopefully this does not mean that my monthly fee will be 20.65+20.96+24.79 + vat....

Hi finnteme

The letter you received is a generic  letter advising on costs and does not recognise the package in place.

Thanks

Al

finnteme

Thank you, i assume that you meant to write the letters that arrived (4 of them)



And just to let you know, i really appreciate the help and investigations that reps here have been done here at boards.ie, and i understand that you can only work with the information that is provided and available to you in your systems.

It is just frustrating to repeat same things over and over again to your phone/web agents, and still things are not done as promised.

And in last 3 days my wireless has starting acting up, and have been calling and emailing tech. support to get a new modem, the problem is clearly a faulty modem. Buts that a different story..

Im still waiting my official complaint to be acknowledged, it has now gone almost a week when i sent it in.

On monday, i dont have any other choice that go to the comreg with this issue.

Hopefully someone in executive level is reading these customer service horror stories, and feeds back the information to supervisors, agents etc so that same mistakes wont happen again.

eircom: Mark

finnteme wrote: »

Thank you, i assume that you meant to write the letters that arrived (4 of them)



And just to let you know, i really appreciate the help and investigations that reps here have been done here at boards.ie, and i understand that you can only work with the information that is provided and available to you in your systems.

It is just frustrating to repeat same things over and over again to your phone/web agents, and still things are not done as promised.

And in last 3 days my wireless has starting acting up, and have been calling and emailing tech. support to get a new modem, the problem is clearly a faulty modem. Buts that a different story..

Im still waiting my official complaint to be acknowledged, it has now gone almost a week when i sent it in.

On monday, i dont have any other choice that go to the comreg with this issue.

Hopefully someone in executive level is reading these customer service horror stories, and feeds back the information to supervisors, agents etc so that same mistakes wont happen again.

Hi finnteme

There should be an automatic confirmation of receipt once the e-mail is sent to the complaints team. There is a lead time of 10 working days for an official complaint to be investigated.

Thanks, Mark

finnteme

eircom: Mark wrote: »

finnteme wrote: »

Thank you, i assume that you meant to write the letters that arrived (4 of them)



And just to let you know, i really appreciate the help and investigations that reps here have been done here at boards.ie, and i understand that you can only work with the information that is provided and available to you in your systems.

It is just frustrating to repeat same things over and over again to your phone/web agents, and still things are not done as promised.

And in last 3 days my wireless has starting acting up, and have been calling and emailing tech. support to get a new modem, the problem is clearly a faulty modem. Buts that a different story..

Im still waiting my official complaint to be acknowledged, it has now gone almost a week when i sent it in.

On monday, i dont have any other choice that go to the comreg with this issue.

Hopefully someone in executive level is reading these customer service horror stories, and feeds back the information to supervisors, agents etc so that same mistakes wont happen again.

Hi finnteme

There should be an automatic confirmation of receipt once the e-mail is sent to the complaints team. There is a lead time of 10 working days for an official complaint to be investigated.

Thanks, Mark

Nope, havent received any email. Sent the complaint around this time last tuesday using the web page form provided. The screen after submitting told me that an email should be arriving soon with the acknoledgement. I have been checked my spam filter aswell.

eircom: Mark

finnteme wrote: »

eircom: Mark wrote: »

finnteme wrote: »

Thank you, i assume that you meant to write the letters that arrived (4 of them)



And just to let you know, i really appreciate the help and investigations that reps here have been done here at boards.ie, and i understand that you can only work with the information that is provided and available to you in your systems.

It is just frustrating to repeat same things over and over again to your phone/web agents, and still things are not done as promised.

And in last 3 days my wireless has starting acting up, and have been calling and emailing tech. support to get a new modem, the problem is clearly a faulty modem. Buts that a different story..

Im still waiting my official complaint to be acknowledged, it has now gone almost a week when i sent it in.

On monday, i dont have any other choice that go to the comreg with this issue.

Hopefully someone in executive level is reading these customer service horror stories, and feeds back the information to supervisors, agents etc so that same mistakes wont happen again.

Hi finnteme

There should be an automatic confirmation of receipt once the e-mail is sent to the complaints team. There is a lead time of 10 working days for an official complaint to be investigated.

Thanks, Mark

Nope, havent received any email. Sent the complaint around this time last tuesday using the web page form provided. The screen after submitting told me that an email should be arriving soon with the acknoledgement. I have been checked my spam filter aswell.

Hi finnteme

I sent you a PM.

Thanks, Mark

finnteme

eircom: Mark wrote: »

Hi finnteme

I sent you a PM.

Thanks, Mark

Thx, in the meantime, saga continues..

My internet died 1.5hr ago.. red light..

Called to techical helpdesk.. waited aprox 15 min.. after confirming my details, got disconnected..
Called again, waited 20 mins.. after confirming my details and explained the problem, the agent told me that my broadband is porting and just hangup the phone...
Called again, waited 20 mins... the lady on the phone confirmed that there is an outage at the area.. hopefully this is true,,

Is the Eircom technical helpdesk nr free when calling from mobiles? I spent nearly 2 hours today, and i think atleast 2 hrs more within couple of weeks?

EDIT:Internet working now again

finnteme

Answer received today, and official complaint to Comreg is now done.
The level of the answer was the same i have received earlier aswell, no calls were listened etc.

eircom: Mark

finnteme wrote: »

Answer received today, and official complaint to Comreg is now done.
The level of the answer was the same i have received earlier aswell, no calls were listened etc.

Hi finnteme

Thanks for updating the thread. I apologise you did not get the resolution you were looking for. I fully understand why you wish to escalate the issue to the regulator.

Thanks, Mark

finnteme

New problem has arised with My Eircom..

I can see that there is a new amount outstanding, and i suspect that this is a new bill, but the problem is that when im going to check the latest bill, it is showing me the latest bill from may 2013 and with name of the prev. tenant.

And isnt it somekind of breach for data protection directives, it seems that i have access to all of his prev. bills?

Can this be fixed, im not paying a another bill, if i cant see what i have been billed for.

Thanks.

eircom: Mark

finnteme wrote: »

New problem has arised with My Eircom..

I can see that there is a new amount outstanding, and i suspect that this is a new bill, but the problem is that when im going to check the latest bill, it is showing me the latest bill from may 2013 and with name of the prev. tenant.

And isnt it somekind of breach for data protection directives, it seems that i have access to all of his prev. bills?

Can this be fixed, im not paying a another bill, if i cant see what i have been billed for.

Thanks.

Hi finnteme

As you have escalated the issue through the regulator. I only want to explain why the details would be visible in this case.

As I advised our records show as the transfer of the account was issues as a non division (meaning that the new customers changes the existing account  into their name and accepts the existing services and charges) Rather than close the account and set up a new account (which can take a  few weeks)

Again our accounts team remarks state that this was agree by both parties. The information would be visible to you as you are no the name on the account and the account holder.

** Please note I appreciate that you have escalated the case to the regulator, I am going over the issue again to state what you said on the thread is incorrect. A final decision will be made through your complaint.

I just wanted to say in the circumstance the previous and existing charges will be visible to you as the new name account holder.

Mark

finnteme

eircom: Mark wrote: »

finnteme wrote: »

New problem has arised with My Eircom..

I can see that there is a new amount outstanding, and i suspect that this is a new bill, but the problem is that when im going to check the latest bill, it is showing me the latest bill from may 2013 and with name of the prev. tenant.

And isnt it somekind of breach for data protection directives, it seems that i have access to all of his prev. bills?

Can this be fixed, im not paying a another bill, if i cant see what i have been billed for.

Thanks.

Hi finnteme

As you have escalated the issue through the regulator. I only want to explain why the details would be visible in this case.

As I advised our records show as the transfer of the account was issues as a non division (meaning that the new customers changes the existing account into their name and accepts the existing services and charges) Rather than close the account and set up a new account (which can take a few weeks)

Again our accounts team remarks state that this was agree by both parties. The information would be visible to you as you are no the name on the account and the account holder.

** Please note I appreciate that you have escalated the case to the regulator, I am going over the issue again to state what you said on the thread is incorrect. A final decision will be made through your complaint.

I just wanted to say in the circumstance the previous and existing charges will be visible to you as the new name account holder.

Mark

I am more concerned at this point, why i cant see the current bill itemisation, only the outstanding amount, 60 odd euros. You didnt mentioned reason for this at all. And this was the main point of my latest post?

Let the Comreg and Eircom complaint dep. handle the rest of the issues.

Again our accounts team remarks state that this was agree by both parties.

This is the statement that needs to be investigated by the comreg and Eircom by listening the calls that i was told the t/c for this. But as mentioned, that is now at Comreg to be investigated.

eircom: Alan

finnteme wrote: »

eircom: Mark wrote: »

finnteme wrote: »

New problem has arised with My Eircom..

I can see that there is a new amount outstanding, and i suspect that this is a new bill, but the problem is that when im going to check the latest bill, it is showing me the latest bill from may 2013 and with name of the prev. tenant.

And isnt it somekind of breach for data protection directives, it seems that i have access to all of his prev. bills?

Can this be fixed, im not paying a another bill, if i cant see what i have been billed for.

Thanks.

Hi finnteme

As you have escalated the issue through the regulator. I only want to explain why the details would be visible in this case.

As I advised our records show as the transfer of the account was issues as a non division (meaning that the new customers changes the existing account  into their name and accepts the existing services and charges) Rather than close the account and set up a new account (which can take a  few weeks)

Again our accounts team remarks state that this was agree by both parties. The information would be visible to you as you are no the name on the account and the account holder.

** Please note I appreciate that you have escalated the case to the regulator, I am going over the issue again to state what you said on the thread is incorrect. A final decision will be made through your complaint.

I just wanted to say in the circumstance the previous and existing charges will be visible to you as the new name account holder.

Mark

I am more concerned at this point, why i cant see the current bill itemisation, only the outstanding amount, 60 odd euros. You didnt mentioned reason for this at all. And this was the main point of my latest post?

Let the Comreg and Eircom complaint dep. handle the rest of the issues.

Again our accounts team remarks state that this was agree by both parties.

This is the statement that needs to be investigated by the comreg and Eircom by listening the calls that i was told the t/c for this. But as mentioned, that is now at Comreg to be investigated.

Hi finnteme

We are unable to offer you progress of you complaint with comreg or eircoms complaints team from here. If you require an update from these areas you will need to contact these areas.

Thanks

Al

finnteme

eircom: Alan wrote: »

finnteme wrote: »

eircom: Mark wrote: »

finnteme wrote: »

New problem has arised with My Eircom..

I can see that there is a new amount outstanding, and i suspect that this is a new bill, but the problem is that when im going to check the latest bill, it is showing me the latest bill from may 2013 and with name of the prev. tenant.

And isnt it somekind of breach for data protection directives, it seems that i have access to all of his prev. bills?

Can this be fixed, im not paying a another bill, if i cant see what i have been billed for.

Thanks.

Hi finnteme

As you have escalated the issue through the regulator. I only want to explain why the details would be visible in this case.

As I advised our records show as the transfer of the account was issues as a non division (meaning that the new customers changes the existing account  into their name and accepts the existing services and charges) Rather than close the account and set up a new account (which can take a  few weeks)

Again our accounts team remarks state that this was agree by both parties. The information would be visible to you as you are no the name on the account and the account holder.

** Please note I appreciate that you have escalated the case to the regulator, I am going over the issue again to state what you said on the thread is incorrect. A final decision will be made through your complaint.

I just wanted to say in the circumstance the previous and existing charges will be visible to you as the new name account holder.

Mark

I am more concerned at this point, why i cant see the current bill itemisation, only the outstanding amount, 60 odd euros. You didnt mentioned reason for this at all. And this was the main point of my latest post?

Let the Comreg and Eircom complaint dep. handle the rest of the issues.

Again our accounts team remarks state that this was agree by both parties.

This is the statement that needs to be investigated by the comreg and Eircom by listening the calls that i was told the t/c for this. But as mentioned, that is now at Comreg to be investigated.

Hi finnteme

We are unable to offer you progress of you complaint with comreg or eircoms complaints team from here. If you require an update from these areas you will need to contact these areas.

Thanks

Al

Clearly you didnt read my post.
I just want to see my current bill itemisation.. Has nothing to do with my complaint as it is a new issue.