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Wicklow Broadband gone?

  • 05-09-2013 6:17pm
    #1
    azzeretti
    Registered Users, Registered Users 2 Posts: 1,477 ✭✭✭


    Does anyone have any contacts in Wicklow Broadband? Their network seems to be down and as usual nobody is answering the phone. It switches to what is obviously a VOIP number and even their answering service is suffering from poor connectivity (imagine hosting your support line on the network your supporting, kind of defeats the purpose!)

    Anyway, a few of my clients are on their network and they're all suffering


Comments

  • #2
    yrrag1974
    Registered Users, Registered Users 2 Posts: 192 ✭✭yrrag1974


    azzeretti wrote: »
    Does anyone have any contacts in Wicklow Broadband? Their network seems to be down and as usual nobody is answering the phone. It switches to what is obviously a VOIP number and even their answering service is suffering from poor connectivity (imagine hosting your support line on the network your supporting, kind of defeats the purpose!)

    Anyway, a few of my clients are on their network and they're all suffering

    It was working fine for me yesterday evening and again this morning - at work now so can't check. You still having a problem?


  • #3
    azzeretti
    Registered Users, Registered Users 2 Posts: 1,477 ✭✭✭azzeretti


    yrrag1974 wrote: »
    It was working fine for me yesterday evening and again this morning - at work now so can't check. You still having a problem?

    No, it came back about 4-5 hours later. Not a word about it on their website nor did anyone answer their phone. A real pity, as the service is reasonably good and doesn't go too often. I just wish that when it did go down they would at the very least put a message on their phone service or website about it. I never have any idea if they know about the problem or not - very frustrating.


  • #4
    yrrag1974
    Registered Users, Registered Users 2 Posts: 192 ✭✭yrrag1974


    azzeretti wrote: »
    No, it came back about 4-5 hours later. Not a word about it on their website nor did anyone answer their phone. A real pity, as the service is reasonably good and doesn't go too often. I just wish that when it did go down they would at the very least put a message on their phone service or website about it. I never have any idea if they know about the problem or not - very frustrating.

    Agree.


  • #5
    WoodenChicken
    Registered Users, Registered Users 2 Posts: 1 ✭WoodenChicken


    I've been with Wicklow BB for about 4 years now and I can say that their customer service is non-existent. They do have good bandwidth (mostly) but sadly they lack badly in all other areas. A chap named Nikki is the glorious leader. He has no idea about customer service and will stop/start your broadband as and when he wishes without notifying you. He will carry out maintenance first thing on a Monday morning just as you start getting busy with your own clients and won't even think to give any advanced notification. You'll never get a VAT invoice from him if you need it. The only reason I stay with this guy is that my only other choice is eircom in this area. I did a speed test tonight and got 0.5MB up and down. I'm paying for 2up and 5 down. I can't get through to his 'support' email and he has his mobile on voice mail. He seems like a nice chap when you first meet him, but he doesn't really give a damn about you, only wants your money. My advice is, try anyone else before Wicklow BB.


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