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  • 04-09-2013 9:33pm
    #1
    dobsdave
    Closed Accounts Posts: 1,814 ✭✭✭


    Hi

    A week after I enquired about canceling my eircom service, I got a letter in the post saying that as I was a valued customer, my broadband speed was going to be upgraded from 8 to 24 for no charge.
    Do I need to do anything like reseting the router to make this happen?
    Speed is still at 8.
    I am due to cancel in four days.

    Thanks.


Comments

  • #2
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    dobsdave wrote: »
    Hi

    A week after I enquired about canceling my eircom service, I got a letter in the post saying that as I was a valued customer, my broadband speed was going to be upgraded from 8 to 24 for no charge.
    Do I need to do anything like reseting the router to make this happen?
    Speed is still at 8.
    I am due to cancel in four days.

    Thanks.
    Hi dobsdave,


     


    I have checked this for you and I'm afraid it is not an automatic upgrade. We can process the order for you if you wish however a new 12 month contract will imply.  Do you wish to upgrade?


     


    Thanks


     


    Tracey


  • #3
    dobsdave
    Closed Accounts Posts: 1,814 ✭✭✭dobsdave


    Thanks for the reply Tracey,

    I do not wish to upgrade.
    Was this new contract stated on any letters sent out?
    eircom: Tracey wrote: »
    dobsdave wrote: »
    Hi

    A week after I enquired about canceling my eircom service, I got a letter in the post saying that as I was a valued customer, my broadband speed was going to be upgraded from 8 to 24 for no charge.
    Do I need to do anything like reseting the router to make this happen?
    Speed is still at 8.
    I am due to cancel in four days.

    Thanks.
    Hi dobsdave,


     


    I have checked this for you and I'm afraid it is not an automatic upgrade. We can process the order for you if you wish however a new 12 month contract will imply.  Do you wish to upgrade?


     


    Thanks


     


    Tracey


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