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Making a complaint to the HSE

Yorky · 2013-09-04 15:55:12

Can anyone advise on the most effective way to make a complaint about a service received from the HSE? It can be emailed to yoursay@hse.ie but is this the best method? Also, regarding the various stages of making a complaint if not satisfied with the outcome, the stages are as follows: initially the HSE, the Director of…

04-09-2013 3:55pm

#1

Yorky

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Can anyone advise on the most effective way to make a complaint about a service received from the HSE?

It can be emailed to yoursay@hse.ie but is this the best method?

Also, regarding the various stages of making a complaint if not satisfied with the outcome, the stages are as follows: initially the HSE, the Director of Advocacy and the Ombudsman.

There is also HIQA - where would they come in to the complaints process?

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#2 05-09-2013 10:06am

ytpe2r5bxkn0c1

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If it involves a hospital then the HSE website lists the Patient advocates and who to address complaints to in each hospital. I did it recently by post and had a reply in a week.

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