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Moving House On eFibre Contract

  • 03-09-2013 4:12pm
    #1
    Vic Vinegar
    Closed Accounts Posts: 6,241 ✭✭✭


    Hi, we have to move into a new house this week and was wondering can we transfer our account to a new address?


    We're a few months into an eFibre 18 month contract.

    I'm pretty sure the new house has a phone socket and it's within 200m (ish) of a fibre cabinet (not sure if it's active or not yet though)

    Cheers.


Comments

  • #2
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    Bombleswizzum wrote: »
    Hi, we have to move into a new house this week and was wondering can we transfer our account to a new address?


    We're a few months into an eFibre 18 month contract.

    I'm pretty sure the new house has a phone socket and it's within 200m (ish) of a fibre cabinet (not sure if it's active or not yet though)

    Cheers.

    Hi Bombleswizzum,

    The best people to contact is the move section on 1901 (option 3 and 1) They'll be able to explore all your options with you.

    Thanks

    Tracey


  • #3
    Vic Vinegar
    Closed Accounts Posts: 6,241 ✭✭✭Vic Vinegar


    Hi, we have moved now but the phone in the new house is still under another supplier and i was told to dial 19800 to find out who the supplier is but when i do that it just beeps....

    What can we do here? i'm currently paying for a service i don't have access to. I really need to get my account transferred to the new address asap.

    Thanks.


  • #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Bombleswizzum wrote: »
    Hi, we have moved now but the phone in the new house is still under another supplier and i was told to dial 19800 to find out who the supplier is but when i do that it just beeps....

    What can we do here? i'm currently paying for a service i don't have access to. I really need to get my account transferred to the new address asap.

    Thanks.

    Hi Bombleswizzum

    If the number is not calling back the provider the service is active with. You need to contact our service department on 1800 242 633 and advise them of this.

    They will take your details and send the Previous Tenant template to have the request sent on from wholesale.

    This process can take 10 working days I'm afraid.

    Mark


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