Clever hotels ( Navelar ) file for insolvency

liger

I booked with these in June via trivago and just got the following email. I have since rang the hotel and they confirmed they received payment and the reservation wont be cancelled. People who booked more recent might not be as lucky.


Dear Customer,


We regret to inform you that Navelar GmbH had to file for insolvency on 22.08.2013. The preliminary insolvency administrator of the company has immediately started negotiations with the main contractual partners of Navelar, but unfortunately these negotiations have been terminated without a solution.

The companies, through which Navelar has booked hotel rooms for its customers, have announced this afternoon that they will cancel all bookings of Navelar. Your booking will probably be affected as well.

We can’t assess how quickly your personal booking can be cancelled by our partner, as this cancellation period has been negotiated between our wholesale partner and the individual hotel, but we deem it possible that you might be requested to pay again to the hotel directly.

We therefore expect that you may have claims for reimbursement of your travel costs against Navelar GmbH. According to German legislation these claims can be filed only in the ‘insolvency table’. Once the liquidation proceedings will be opened (probably in October / November, 2013), the insolvency administrator will send you forms to submit your claims. Please be informed that prior registration is not possible for legal reasons.

Due to the large number of stakeholders, we kindly ask you to refrain from contacting Navelar by telephone. Please contact our email account info@clever-hotels.com for enquiries instead. Owing to the expected high volume of enquiries the processing time might be longer than usual.

We are aware that this situation will bring significant hardship for you and we sincerely apologize for this situation. Unfortunately there are no feasible alternative solutions, because of the insolvency of the company.


Kind regards,

Navelar GmbH

blade1

Me too, going to ring the hotel in the minute to see if I'm still ok.
If not, I'm going to get onto the bank and see if they can do a chargeback.
Won't be using Trivago ever again though.
At least anytime I used Booking.com the money was not taken until I checked in to the Hotel.

barcon11

i got that dreaded mail yesterday aswell althought ive booked through tripadvisor/olotels ...
ive never booked throught clever hotels .. ive ring my hotel and they have said they have my reservation and "up to now my booking is still confirmed" .....
we do we do now ???

Semil71

Has anyone booked with AIB credit card? I just rang them and they told me to send booking confirmation and insolvency email plus signed copy of my cc statement with a letter where I explain the situation and they will contact the liquidator on my behalf. I was hoping to block the payment cuse i just booked the hotel 2 weks ago, but it looks like the refund will take a while

munchkin_utd

It's not an issue if you have booked via credit card as the credit card company will refund you if the goods(I.e. accomodation) aren't supplied.

ger664

Agree with above where possible always book with credit card and always ring hotel to confirm booking once payment has been taken from your card. This should really apply to all wholesale online hotel booking sites.

Griffs

I was going to play dumb and turn up to the hotel with my booking voucher. I assumed the room would still be booked and I'd just have to repay.
After ringing BOI they said I could apply for a chargeback so I rang the hotel to check my booking.
It had been cancelled by irishcountryhotels.com ! They were an agency for clever hotels. I'm disappointed they never informed me.
I had to rebook and pay an extra €30 on top of what I'd already paid.
Soooooo annoying.

blade1

I used Visa Debit.
Anyone know what's the story then?

kerry4sam

Hello all posting in this thread:

I am closing this thread as their is a very active thread over in the Consumer Issues forum right here that I think would better suit all posters in this thread.

Wish you all Well though with your own reservations and payments!

Thanks,
kerry4sam