Telephone conversations - DSP

Clauric

I am wondering if somebody can help me with a small problem I am having with the DSP.

I am having a running argument with the DSP, regarding a claim, and information that they are requesting. I rang the department a couple of days ago, from my mobile phone. I informed the person on the phone that my phone records phone calls as a matter of course. The person then refused to speak to me, except to say that it is a against department policy to record conversations, or allow conversations to be recorded.

I was wondering if anybody had come across this policy, or where a copy of the policy could be found?

Many thanks.

Hootanany

Did you get the person name?

Clauric

I have her name, as I've been dealing with her for a few months. I also have a written letter from her (signed) stating the same.

snubbleste

That is gas. Did you put on your robot voice "calls may be recorded for training purposes"?
I doubt they have a policy but if I were a public servant, I'd be pissed off that a customer was recording me. You should stick to written communication.

hawthorne

Say nothing and keep recording.
Everyone seems to record everything these days- so why not you.
Just don't mention it- learn from the NSA !

d9oiu2wk07blr5

Stick in a S. 16 FOI request, cos I very much doubt that they'll be able to furnish you with the said policy. I wouldn't bother telling them that you're recording the conversations either, cos AFAIK it's perfectly legal to record the phone call without their authorisation, once you're party to that conversation.

http://foi.gov.ie/freedom-of-information-act-1997/