Exchange speed

batistuta9

Can you tell me the max speed for my exchange? 

i'll PM you the exchange as i don't want to post, if you can 

eircom: Mark

batistuta9 wrote: »

Can you tell me the max speed for my exchange? 

i'll PM you the exchange as i don't want to post, if you can 

Hi batistuta9

Can you send me a PM with your tel no: or address and I can look into that for you.

Mark

eircom: Mark

batistuta9 wrote: »

Can you tell me the max speed for my exchange? 

i'll PM you the exchange as i don't want to post, if you can 

Hi batistuta9

I Got your PM, Checked your exchange and PM you back.

Thanks, Mark

batistuta9

i replied to that PM, could you answer it when you've time 

batistuta9

i replied again to you there 

eircom: Mark

batistuta9 wrote: »

i replied again to you there 

Hi batistuta9

As you are currently on the 8MB package / profile there is no way to increase the speed without changing the package. The change in package will result in a new 12 month contract if you decide to go ahead and as the package promotion would be cheaper - http://bit.ly/JOSt2h

The contract will have to stand even if you the speed increase is minimal, there is no way to issue an upgrade as a trial basis.

Which Is why I think it best to talk to sales 1800 503 303 to go through the package in detail before making a decision.

Mark 

batistuta9

eircom: Mark wrote: »

batistuta9 wrote: »

i replied again to you there 

Hi batistuta9

As you are currently on the 8MB package / profile there is no way to increase the speed without changing the package. The change in package will result in a new 12 month contract if you decide to go ahead and as the package promotion would be cheaper - http://bit.ly/JOSt2h

The contract will have to stand even if you the speed increase is minimal, there is no way to issue an upgrade as a trial basis.

Which Is why I think it best to talk to sales 1800 503 303 to go through the package in detail before making a decision.

Mark 

i'm on the advanced unlimited plan though, it was changed over recently.
can you look into it about the speed? 

eircom: Mark

batistuta9 wrote: »

eircom: Mark wrote: »

batistuta9 wrote: »

i replied again to you there 

Hi batistuta9

As you are currently on the 8MB package / profile there is no way to increase the speed without changing the package. The change in package will result in a new 12 month contract if you decide to go ahead and as the package promotion would be cheaper - http://bit.ly/JOSt2h

The contract will have to stand even if you the speed increase is minimal, there is no way to issue an upgrade as a trial basis.

Which Is why I think it best to talk to sales 1800 503 303 to go through the package in detail before making a decision.

Mark 

i'm on the advanced unlimited plan though, it was changed over recently.
can you look into it about the speed? 

Hi batistuta9

Can you confirm the eircom account number and full name on the account before I can look changing any services on the account.

Thanks, Mark 

batistuta9

PM'd you there, with speed upgrade as the title 

batistuta9

replied again in PM

batistuta9

and again

eircom: Mark

batistuta9 wrote: »

and again

Hi batistuta9


I have tried to issue the upgrade however I was unable to do so as per the reasons outlined in PMs.

Mark 

batistuta9

eircom: Mark wrote: »

batistuta9 wrote: »

and again

Hi batistuta9


I have tried to issue the upgrade however I was unable to do so as per the reasons outlined in PMs.

Mark 

if the reasons weren't there is it just a matter of switching it over instantly or how long would it take?

eircom: Mark

batistuta9 wrote: »

eircom: Mark wrote: »

batistuta9 wrote: »

and again

Hi batistuta9


I have tried to issue the upgrade however I was unable to do so as per the reasons outlined in PMs.

Mark 

if the reasons weren't there is it just a matter of switching it over instantly or how long would it take?

Hi batistuta9

The port may need to be changed to an ADSL2+ (24MB port) so the order can sometimes take 3-5 days from when it was issued to complete, as engineers need to complete the upgrade at the exchange.

Thanks, Mark

batistuta9

can you issue the upgrade now, there's should be no restriction on the account any more. 
thanks

eircom: Tracey

batistuta9 wrote: »

can you issue the upgrade now, there's should be no restriction on the account any more. 
thanks

Hi batistuta9,

I'm afraid we can't issue orders from our channel here, if you wish to upgrade you can call 1800 503 303. They'll be able to process the order.

Sorry for any inconvenience caused.

Thanks
 
Tracey

batistuta9

you got mixed up, i don't want to upgrade my account type 

i want to be changed to an adsl2+ port, this is the package i'm paying for & i'm only on adsl

batistuta9

bump

batistuta9

batistuta9 wrote: »

you got mixed up, i don't want to upgrade my account type 

i want to be changed to an adsl2+ port, this is the package i'm paying for & i'm only on adsl

can someone deal with this please, over a week now and no response from anybody

eircom: Mark

batistuta9 wrote: »

batistuta9 wrote: »

you got mixed up, i don't want to upgrade my account type 

i want to be changed to an adsl2+ port, this is the package i'm paying for & i'm only on adsl

can someone deal with this please, over a week now and no response from anybody

Hi batistuta9

Apologies for the delay in getting back to you. A change in port may require a package change and a minimum line capacity of 12MB or above to avail of ADSL2+

Can you send on your eircom account number and I will get back to you tomorrow.

Mark 

batistuta9

i PM you details last night 

eircom: Mark

batistuta9 wrote: »

can you issue the upgrade now, there's should be no restriction on the account any more. 
thanks

Hi batistuta9


I got the PM account number please. Sorry i should have remembered the previous history on the case and DMs between us.

The situation is has not changed since we spoke last there is still an outstanding balance on the account. So our credit management team has put an access restriction on the account. So no department can access or issue any change on the account until credit management have been spoken to and the balance issue has been resolved.

Sorry you need to call them on 1800 201 158

Thanks, Mark

batistuta9

the situation had changed over 6 weeks ago http://www.boards.ie/ttfpost/86327177 
the balance was paid off.

but you or no one else bothered to reply or do anything about it. 
yet somehow the day after a new bill is issued up you pop,  funny that is it 

i'm not entirely sure how you can put a restriction on an account that is paying for something it cannot possibly receive? 

eircom: Mark

batistuta9 wrote: »

the situation had changed over 6 weeks ago http://www.boards.ie/ttfpost/86327177 
the balance was paid off.

but you or no one else bothered to reply or do anything about it. 
yet somehow the day after a new bill is issued up you pop,  funny that is it 

i'm not entirely sure how you can put a restriction on an account that is paying for something it cannot possibly receive? 

Hi batistuta9

I will see if I can get in contact with credit management and get back to you.

Mark

batistuta9

thanks

any update for me? 

eircom: Alan

batistuta9 wrote: »

thanks

any update for me? 

Hi batistuta9



No further update available at this time,


As soon as we have an update we will be in touch


Al

batistuta9

have you talked to credit management yet?

eircom: Mark

batistuta9 wrote: »

have you talked to credit management yet?

Hi batistuta9



I spoke to credit management and they advised they will remove the restriction. It should just take a few more days and the order can be issued.


Mark

eircom: Mark

batistuta9 wrote: »

thanks

any update for me? 

Hi batistuta9



I have checked the account today and the restriction has been removed. So if you call the sales team on 1800 503 303 (option 2)


- They can go through the package, price and promotion with you in detail.


* Please be aware the upgrade would have a new 12 month contract if you decide to go ahead.


Mark

batistuta9

eircom: Mark wrote: »

batistuta9 wrote: »

thanks

any update for me? 

Hi batistuta9



I have checked the account today and the restriction has been removed. So if you call the sales team on 1800 503 303 (option 2)


- They can go through the package, price and promotion with you in detail.


* Please be aware the upgrade would have a new 12 month contract if you decide to go ahead.


Mark

you are getting mixed up again i think 

i have recently changed/upgraded package but haven't been switched to an adsl2+ port

 

eircom: Mark

batistuta9 wrote: »

eircom: Mark wrote: »

batistuta9 wrote: »

thanks

any update for me? 

Hi batistuta9



I have checked the account today and the restriction has been removed. So if you call the sales team on 1800 503 303 (option 2)


- They can go through the package, price and promotion with you in detail.


* Please be aware the upgrade would have a new 12 month contract if you decide to go ahead.


Mark

you are getting mixed up again i think 

i have recently changed/upgraded package but haven't been switched to an adsl2+ port

 

Hi batistuta9


The NGB packages were recently changed. So the perimeters of the package are now "up to 24MB". However there are a few different package options

- http://bit.ly/JOSt2h * Please note the promotions / prices on the link are subject to terms and conditions.

The change in profile / speed is not automatically done as it is a change in customers existing terms and conditions and may be a change in price.

So if a customer wishes to change as I advised we ask them to speak to sales and go through the packages and promotions available as the change may result in a new contract.

Thanks, Mark

batistuta9

look i recently upgraded the package to advanced unlimited - i have changed 

so i would like you to change me over to the correct port please 

eircom: Mark

batistuta9 wrote: »

look i recently upgraded the package to advanced unlimited - i have changed 

so i would like you to change me over to the correct port please 

Hi batistuta9



I am not being difficult you are on the (Unlimited low) bundle in terms of usage it is unlimited. With the same profile / speed. The (Unlimited high) is the unlimited usage with the higher speed profile.


* This would be a change in your terms and conditions and in the bundle price.


- So if customers want to Upgrade that is fine, however I want to make sure you are very clear as it is a change from your current package so that is a new contract.


I am not trying to frustrate you. I just want to insure you are fully aware of all the facts.


Thanks, Mark

batistuta9

could you give me a link to the information/terms of these bundles (unlimited low & unlimited high) i can't see them mentioned on the website 


and give me the two different prices with/for each bundle 

batistuta9

if anyone else reading, not associated with eircom, has ever heard of the bundles or know anything about them feel free to mention it

eircom: Mark

batistuta9 wrote: »

if anyone else reading, not associated with eircom, has ever heard of the bundles or know anything about them feel free to mention it

Hi batistuta9

I have provided all the information I can. Again that is why we have set up the free phone number for customers to call 1800 503 303.

An agent can go through all the options step by step.

Thanks, Mark

batistuta9

why can you not provide information about the two bundles that you've mentioned? 

you were able to provide links to eircom bundles earlier (which didn't include the last ones you've mentioned, i've never heard of them before - they aren't mentioned on any bill i have either) 

are you making these bundles up? 

eircom: Alan

batistuta9 wrote: »

why can you not provide information about the two bundles that you've mentioned? 

you were able to provide links to eircom bundles earlier (which didn't include the last ones you've mentioned, i've never heard of them before - they aren't mentioned on any bill i have either) 

are you making these bundles up? 

Hi batistuta9

It has now been advised on numerious ocasions that should you require further information on these bundles or packages you will need to contact eircom sales on 1800 503 303.

Al

batistuta9

thanks for your response Alan but why can't you provide me with the details here? 

Do these 'bundles' even exist? 

why have i been told three separate things in this thread?

it was said here http://www.boards.ie/ttfpost/86123226 that the port  may need to be changed 
why can't you go ahead and change the port? 

there's no restriction on the account  now which prevented Mark issuing the change 
in a PM he said he couldn't issue it because of a restriction, why not issue it now 

now there's 'bundles' which you can't provide a link to/the terms 
or the price difference mention in the 'bundles' 

what are you playing at?  I'm sure you've other things to be doing, wasting my time & your own here with this nonsense

why can't you do what you said you were going to do? 

eircom: Mark

batistuta9 wrote: »

thanks for your response Alan but why can't you provide me with the details here? 

Do these 'bundles' even exist? 

why have i been told three separate things in this thread?

it was said here http://www.boards.ie/ttfpost/86123226 that the port  may need to be changed 
why can't you go ahead and change the port? 

there's no restriction on the account  now which prevented Mark issuing the change 
in a PM he said he couldn't issue it because of a restriction, why not issue it now 

now there's 'bundles' which you can't provide a link to/the terms 
or the price difference mention in the 'bundles' 

what are you playing at?  I'm sure you've other things to be doing, wasting my time & your own here with this nonsense

why can't you do what you said you were going to do? 

Hi batistuta9

At the moment some systems are down. So I need to check if your line / exchange is eligible for the higher speed profile, It may be tomorrow before we get back to you.

eircom sent letters regarding the change in package name and perimeters so all NGB packages are still classed as "up to 24MB".

* Again the speed / profile is subject to individual line, distance or exchange factors (That letter did have the sales number we provided a few times to discuss in detail).

- When you contacted me initially saying your account had been upgraded, I could not verify that due to the restriction on the account.

Being able to check the account today I could see no order was in place except for the change in package name.  - So the bundle price / speed (terms and conditions) are still the same as before.

- I will need to confirm availability of the ADSL2+ profile first, which I could not do until the restriction is removed and again unfortunately there is some maintenance being done on some systems today.
I will get back to you tomorrow in relation to this.

Mark

batistuta9

what is the story now with this? 

eircom: Mark

batistuta9 wrote: »

what is the story now with this? 

Hi batistuta9



I was able to check the line today and the system is showing a possible speed of between 15 - 17MB.


There are a lot of different promotions / offers and again I apologise I can not provide then for you directly online.


If I try issue a regrade in terms of the low to high profile it will automatically generate a new contract.


We have been advised these issues have to be referred to sales on 1800 503 303. 


I am sorry I can not help you any further.


Mark