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Ongoing issues since moving to Eircom

dezb101 · 2013-08-15 16:39:51

I moved to eircom after being mis-sold efiber before it was actually available. I thought I had come to a resolution with eircom but to date what I was offered has not come to light. I am now in the position of going through the order process again. I have applied online now 3 times and it was only on the third attempt I…

15-08-2013 4:39pm

#1

dezb101

Registered Users, Registered Users 2 Posts: 7 ✭

Join Date: June 2013

Posts: 6

I moved to eircom after being mis-sold efiber before it was actually available.
I thought I had come to a resolution with eircom but to date what I was offered has not come to light. I am now in the position of going through the order process again. I have applied online now 3 times and it was only on the third attempt I got an email reference back (267817) at this point I thought I was eventually on the way but alas No when I contacted eircom as I had not gotten a callback to get an installation time I was told they had the order but no action had been taken to get an appointment AND this may take 10 working days to check? is there any way this can be speeded up and I am willing to take a cancellation if one comes available.

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Comments

#2 16-08-2013 12:27pm

dezb101

Registered Users, Registered Users 2 Posts: 7 ✭

Join Date: June 2013

Posts: 6

Is anyone from Eircom going to reply?

0
#3 16-08-2013 12:47pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

dezb101 wrote: »

I moved to eircom after being mis-sold efiber before it was actually available.
I thought I had come to a resolution with eircom but to date what I was offered has not come to light. I am now in the position of going through the order process again. I have applied online now 3 times and it was only on the third attempt I got an email reference back (267817) at this point I thought I was eventually on the way but alas No when I contacted eircom as I had not gotten a callback to get an installation time I was told they had the order but no action had been taken to get an appointment AND this may take 10 working days to check? is there any way this can be speeded up and I am willing to take a cancellation if one comes available.

Hi dezb101

I would be happy to assist so if you would like to send me a PM including your account details I will look onto this further and advise on the appropriate routes/actions to take.

Thanks

Al

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#4 21-08-2013 11:50am

dezb101

Registered Users, Registered Users 2 Posts: 7 ✭

Join Date: June 2013

Posts: 6

Hi Alan

Any update yet?

Des

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#5 21-08-2013 1:18pm

eircom: Mark

Closed Accounts Posts: 3,441 ✭✭✭

Join Date: November 2009

Posts: 3434

dezb101 wrote: »

Hi Alan

Any update yet?

Des

Hi dezb101

Al sent on the information / PM and I set you a private message.

Thanks, Mark

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