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Customer care shocking

  • 01-08-2013 3:43pm
    #1
    Newtown90
    Registered Users, Registered Users 2 Posts: 1,615 ✭✭✭


    I recently made a complaint regarding eircoms staff after being quoted one broadband and phone deal and being put on a totally different one.

    I was told eircom would listen to all phone calls and get back to me with 12 days as it was such an error made. That was 1 month ago. I rang last week and was fobbed off saying they were extremely busy. I rang yesterday for an update, was put on hold for 20 minutes and then got so mad I hung up.

    It's an absolute joke at this stage now and will be carried further should I not receive the package I asked for at the price I was told I would get it.

    A shower of gangsters.

    Regards


Comments

  • #2
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    Glenviewjf wrote: »
    I recently made a complaint regarding eircoms staff after being quoted one broadband and phone deal and being put on a totally different one.I was told eircom would listen to all phone calls and get back to me with 12 days as it was such an error made. That was 1 month ago. I rang last week and was fobbed off saying they were extremely busy. I rang yesterday for an update, was put on hold for 20 minutes and then got so mad I hung up.It's an absolute joke at this stage now and will be carried further should I not receive the package I asked for at the price I was told I would get it.A shower of gangsters.Regards
    Hi Glenviewj,

    I am very sorry to hear the issues you are having.

    Would you like to PM me your details and I will look into this for you?

    Thanks

    Tracey


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