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Ryanair flight cancellation

  • 28-07-2013 3:53pm
    #1
    hwilliams
    Closed Accounts Posts: 2 ✭


    Hi,
    Can anyone advise me on this please. My ryanair flight was recently cancelled, 20 mins after its intended departure. I was offered a flight which was 5 days later as it was the only available flight to my destination. I told them I could not afford accommodation and they advised I take up the refund option-which I have yet to do. In the mean time I have taken a flight with a different airline to return home.

    Only now have I realised that they should have offered transfers and accommodation for the 5 days as that is what EU rights declare.

    Can anyone advise me on what I should do. Is there a deadline by which I must take up the refund option. And how should I go about compensation claims etc. Thanks.


Comments

  • #2
    redtelephone
    Registered Users, Registered Users 2 Posts: 320 ✭✭redtelephone


    hwilliams wrote: »
    Hi,
    Can anyone advise me on this please. My ryanair flight was recently cancelled, 20 mins after its intended departure. I was offered a flight which was 5 days later as it was the only available flight to my destination. I told them I could not afford accommodation and they advised I take up the refund option-which I have yet to do. In the mean time I have taken a flight with a different airline to return home.

    Only now have I realised that they should have offered transfers and accommodation for the 5 days as that is what EU rights declare.

    Can anyone advise me on what I should do. Is there a deadline by which I must take up the refund option. And how should I go about compensation claims etc. Thanks.

    I only saw this today but you can get information here
    http://www.aviationreg.ie/Cancellation/Default.209.html

    and the complaint form is here
    http://www.aviationreg.ie/air-passenger-rights/complaint-procedure.508.html

    It worked for me, I got compensation for a cancelled flight.


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