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iphone stolen then recovered

  • 16-07-2013 11:06am
    #1
    Registered Users, Registered Users 2 Posts: 1


    My girlfriend's iphone 5 was stolen a few months ago and she reported it to the gards and got it blacklisted etc. Fortunately she had insurance and was given a new phone.

    Last week the gards recovered the original phone and gave it back to her. The phone doesn't work as it has been blacklisted. I have tried to get it unblocked in two separate shops in Cork but both places claimed that iphone 5s on the meteor network can't be unblocked. We also phoned meteor to ask for it to be unblocked but were told the insurance company are the only ones who can unblock it.

    I am wondering if anyone has been in a similar situation? If we phone the insurance company will they ask for the phone to be sent back to them (as according to the policy document they now own the original phone)? Or will they be nice enough to let us keep both phones?! It is insured under mobilecover.ie.

    Alternatively is there anywhere in Cork/Dublin that can unblock a blacklisted iphone 5 on the meteor network???!!!

    Any response would be very helpful!


Comments

  • Registered Users, Registered Users 2 Posts: 6,861 ✭✭✭RobbieTheRobber


    You wont get any help here.
    When the phone is reported stolen the IMEI is blocked.

    The phone is the property of the Insurance company as you have claimed and it has been replaced.


  • Registered Users, Registered Users 2 Posts: 3,237 ✭✭✭darragh o meara


    robo1234 wrote: »
    My girlfriend's iphone 5 was stolen a few months ago and she reported it to the gards and got it blacklisted etc. Fortunately she had insurance and was given a new phone.

    Last week the gards recovered the original phone and gave it back to her. The phone doesn't work as it has been blacklisted. I have tried to get it unblocked in two separate shops in Cork but both places claimed that iphone 5s on the meteor network can't be unblocked. We also phoned meteor to ask for it to be unblocked but were told the insurance company are the only ones who can unblock it.

    I am wondering if anyone has been in a similar situation? If we phone the insurance company will they ask for the phone to be sent back to them (as according to the policy document they now own the original phone)? Or will they be nice enough to let us keep both phones?! It is insured under mobilecover.ie.

    Alternatively is there anywhere in Cork/Dublin that can unblock a blacklisted iphone 5 on the meteor network???!!!

    Any response would be very helpful!


    That phone is actually the property of your insurance provider and under the terms and conditions I'm sure you'll find a clause that says if the phone is recovered it must be handed over to the them.

    Blacklisting cannot be undone legally and Ive never heard of anyone doing it illegally either so I'm afraid your out of luck there too.


  • Moderators, Technology & Internet Moderators Posts: 6,527 Mod ✭✭✭✭sharkman


    Contact you airtime provider and explain to them , the may or may not un-blacklist the phone for you . It can be done .


  • Registered Users, Registered Users 2 Posts: 7,157 ✭✭✭srsly78


    That phone is actually the property of your insurance provider and under the terms and conditions I'm sure you'll find a clause that says if the phone is recovered it must be handed over to the them.

    Blacklisting cannot be undone legally and Ive never heard of anyone doing it illegally either so I'm afraid your out of luck there too.

    Just give it to a friend abroad and it will probably work fine.


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