365 online/phone crashed??

Libby029

I have tried mobile app, online and phone and cant access any of them

Triangla

I got same. Website is down too.

diceyreilly

Can't get a balance at the ATM either.

Stroke Politics

Total meltdown at B365, even the 01 404 4000 is hanging up on people.  Tried to make a pymt over the phone with Visa debit card @ 14.58 today.  Still not sure if one, two or no pymt for €770.00 has gone through....

Clauric

Went to use my Visa Debit card today. Was told it was declined. A bit of a pain in the neck.

Tow

We are unable to process your request at this time, please try again.
Alternatively, if you would like to access your accounts via 365 phone please call:

from Republic of Ireland, 0818 365 365,
from Northern Ireland, 0845 7 365 555,
from Great Britain, 0845 7 365 333
and outside these locations, +353 1 404 4000.


Not much point in having this up on the 365 site when the numbers don't get you further than the welcome message.

brianto

my girlfriend got thru to customer service in college green she said...
"he entire banking 365 is down, she actuallysaid all systems are down and they have no time frame for resolving it right now. defo an hour at least but she doesn't actually know"


cannot access my cash or do anything... 

Clauric

Seems to back up and running as of 16.07 today

Clauric

Clauric wrote: »

Seems to back up and running as of 16.07 today

Seems like I may have spoken too soon.

brianto

Clauric wrote: »

Seems to back up and running as of 16.07 today

it was back for litereally 30 seconds

westies4ever

phoned my bro who works in BOI, the whole system is down, staff being sent home; they're working on getting it fixed but have no time frame; they're hoping they dont 'do an ulster' :eek:

brianto

i think cards can be used frotransactions but u just cannot access balances/website

brianto

westies4ever wrote: »

phoned my bro who works in BOI, the whole system is down, staff being sent home; they're working on getting it fixed but have no time frame; they're hoping they dont 'do an ulster'

that's really nice of them to try and fix it... fair play

Stroke Politics

365 Online is back.  Managed to check my balance just a minute ago....

happyoutscan

Tried it 1 minute ago and couldn't log in. I'll give it another few minutes, not in a hurry.

Realtine

brianto wrote: »

i think cards can be used frotransactions but u just cannot access balances/website

It can't, at least it didn't as my card transaction was 'cancelled' in a shop earlier. three times the cashier tried to put it through.
Wait! appears to be fixed!

brianto

yeh its back
for now
all moneys in tact

brianwalshcork

I had a problem getting cash from my boi ac using an ulster bank ATM at around 12:15 today. It displayed a message saying "No response from your bank" or something similar. 


Tried it again 20 mins later and it worked, a point of sale transaction also went through at that time.

Bank of Ireland: Linda

Hi everyone,

All systems are back up and running so customers should have no issues today. 

Apologies for any inconvenience caused.

Thanks

Linda

amandstu

Bank of Ireland: Linda wrote: »

Hi everyone,All systems are back up and running so customers should have no issues today. Apologies for any inconvenience caused.ThanksLinda

What about the Bankofirelandlifeonline site? It is still down sfter 2 days. It is the second time in the past couple of months.If the machines are taking over they aren't doing a good job.

Bank of Ireland: Sean

amandstu wrote: »

What about the Bankofirelandlifeonline site? It is still down sfter 2 days. It is the second time in the past couple of months.If the machines are taking over they aren't doing a good job.

Hi amandstu,

Thanks for taking the time to post.

We have contacted Bank of Ireland Life directly and they have informed us that there was an issue but the website is now back up and running.  If you are still having trouble logging on please contact them directly on 1850 309 309 and they
 will be happy to assist you.

Apologies for the inconvenience this has caused.

Seán

amandstu

thanks for that Seán.

northwestramble

Hi Linda, 
I know this is a long shot to ask, as I guess you will say the bank cannot answer :-) but will ask, any idea on what caused the problem? Now with more and more people totally depending on the online services it would be great to be kept up todate when things go wrong, good customer service and all.