Bad botte of wine

geecee

Hi All
If i buy a bottle of wine in a convenience store... and the bottle is bad on opening...

Can i bring the bottle back to the store and ask for a refund/exchange?
Or is it just simply bad luck?

I drank a glass from the bottle before i realised that it was bad...
The convenience store did not provide a recepit at the time

LowKeyReturn

Upwards of 5% of wine can be corked - does it have a traditional cork?

Most places will want to keep you sweet, even without a receipt, other places are going to be dicks about it. You won't know until you go back. If you paid by debit or credit card you could use your statement as evidence of purchase.

ScouseMouse

Go back and ask politely. They may change it for you. I do recall in the past shops being told its natural and tough luck from one supplier though.

dudara

I've taken corked bottles back to O'Briens and they have exchanged without any issue. But I don't think they're under any obligation to do so, as corkage is something that can just happen.

slimjimmc

dudara wrote: »

I've taken corked bottles back to O'Briens and they have exchanged without any issue. But I don't think they're under any obligation to do so, as corkage is something that can just happen.

I'd argue that consumer law very much puts them under obligation to replace or refund. The consumer rightfully expects and is entitled to a product of satisfactory standard unless they have been expressly forewarned it might fail.

ytpe2r5bxkn0c1

Why not just take it back, politely explain to the seller and see what happens, rather than speculate here?

Corruptedmorals

Convenience shops that don't issue receipts can and do look up receipts on the till manually. I had this for a faulty bus ticket to bring back to DB. You would need to know date, time (approx at least) and the till you were served at. That's of course if they don't entertain you without proof.

ytpe2r5bxkn0c1

Corruptedmorals wrote: »

Convenience shops that don't issue receipts can and do look up receipts on the till manually. I had this for a faulty bus ticket to bring back to DB. You would need to know date, time (approx at least) and the till you were served at. That's of course if they don't entertain you without proof.

Most local stores won't go through that rigmarole. Let's just see what happens before discussing proof of purchase etc.

geecee

OP here...
I wrote the original message when i was still in bed (with a hangover)

As soon as i entered my kitchen yesterday morning and smelled the wine i immediately felt like throwing up!

So the wind went straight down the sink... therefore i have no evidece to bring back to the shop and no recourse for bringing it back

Thanks to everyone for their input