Complaint about Estate Agent

chunkylover4

Hello All, I've been in the process of buying a house for 6 months. It has recently come to my attention that the bank (who own the place) has not signed off on the sale of the property and the Estate Agent knew this all along and led me to believe the sale was close to completion regularly. Basically the former owner of the house (who is selling a large portfolio) is the client of the estate agent. I have decided to make a complaint against the Estate Agent and was wondering should that be made to the PSRA or another body? Thanks in Advance

Victor

Your real problem would appear to be with the bank or the original owner.

Does the estate agent belong to a professional organisation?

chunkylover4

The institute of chartered surveyors I believe. The EA has said that he did not realise the bank were involved until a month after my offer was accepted and is now saying the credit board in the bank have signed off on the sale the only thing holding it up is that they haven't sent out an official confirmation to the vendors solicitors. I am not in contact with the original owner and the Estate agent has given me different names for him on different occasions, I do however know which Bank is involved. Is there any way I could get some information from the Bank? (Sorry to change the thread)

Penguino

Getting info from the bank will be nearly impossible, you will be caught up in red tape. They are not going to release details of their clients.

If you have any issue with the estate agent you can contact the regulator www.psr.ie