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Cut off twice

gingernut79 · 2013-06-17 22:48:27

Without going into (lengthy) details I called first complaints and then customer service today, spent a long while on hold, was transferred from department to department and eventually cut off mid sentence on both occasions. I have PM'ed the reps with the details of my issue yesterday and updated it today after said phone…

17-06-2013 10:48pm

#1

gingernut79

Registered Users, Registered Users 2 Posts: 961 ✭✭✭

Join Date: November 2008

Posts: 868

Without going into (lengthy) details I called first complaints and then customer service today, spent a long while on hold, was transferred from department to department and eventually cut off mid sentence on both occasions. I have PM'ed the reps with the details of my issue yesterday and updated it today after said phone calls. I cannot honestly believe how poor of a customer service experience it was. TG I've already switched providers!

1

Comments

#2 18-06-2013 11:56am

eircom: Tracey

Closed Accounts Posts: 795 ✭✭✭

Join Date: April 2013

Posts: 795

Hi gingernut79,

I'm very sorry to hear this, I will look into this straight away for you.

I have sent you a PM there.

Thanks

Tracey

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