iPhone 5 is a piece of sh#t

ION08

Bought a new iPhone 5 last October, the sleep/wake button has been acting up until it virtually stopped working (had to press down on the left hand corner of the button really hard)

Aparently a well known common issue.

I rang up Apple who said i'd need to send it off to them and be without a phone for 10 days but out of pure coincidence I had a trip planned to belfast so I made an appointment at the Apple store there.

I went in, showed it to the guy at the Genius bar - no hassle, well known manufacturer hardware fault, Gives me a brand spanking new iPhone 5.

All good.. or so I thought.

I now get home from belfast, and notice the camera shutter wont open, it just satys shut on the screen.

I google it to find out that it's ANOTHER "common issue" amongst iPhone 5's and there is nothing you can do but get a replacement.

This is a brand new fecking phone, I havent even peeled the plastic off it yet and the camera wont work! Absolutely disgusted :mad:

So I wonder what apple would like me to do now, send the phone of for 10 days or go up to Belfast again?

I'm fuming, I've loved iPhones until now but this would make me switch to Samsung out of sheer principle.

matchthis

Did you try restore through iTunes? Have seen the mute button failure the odd time over th years, but never even heard of the camera issue. We have 20+ iPhones in work since 3G so I guess we have been extremely lucky

dingding

I had one and there was something rattling in it.

Went to the store in Belfast and they did not want to change it. Eventually they agreed to change it as a good will gesture. Which was poor form for a phone which cost over 600 euro. I would have hoped they would have changed it without having to ask when they were faulty.

I rang and they want to charge for an express repair but they were putting a substantial hold on the credit card and said they would charge me if hte phone was damaged.

Very poor service.

Also they were very busy.

I

miralize

Yet another "things break, fûck <insert company here>" thread.

ION08

matchthis wrote: »

Did you try restore through iTunes? Have seen the mute button failure the odd time over th years, but never even heard of the camera issue. We have 20+ iPhones in work since 3G so I guess we have been extremely lucky

Yeah, I didnt use the phone in at all in Belfast as I new i'd be coming home and restoring it from my last back-up anyway.

I cam home, restored it from last back up, wanted to take a pic of something and it didnt work. Put it to the back of my mind, then today I needed to take a video of something and again the shutter wouldnt open. Absolutely disgraceful on a literally BRAND NEW phone that was given as a replacement for an already fauly phone :rolleyes:

I'm restoring it again as we speak.

dingding wrote: »

I rang and they want to charge for an express repair but they were putting a substantial hold on the credit card and said they would charge me if hte phone was damaged.

Very poor service.

Also they were very busy.

I recall them saying exactly the same thing to me when I initially rang up: expecting me to go 10 days without a phone but if i wanted to go "EXPRESS" ( 5 days:rolleyes: ) I had to pay for it myself.

It didnt really sink in at the time as I was just about to tell them that i'm already going up to Belfast.

I'm going to ring them up again tomorrow and if they expect me to pay to be 5 days without my Second faulty phone, HELL will be unleashed on the phone-line. :mad:

ION08

miralize wrote: »

Yet another "things break, fûck <insert company here>" thread.

I dont recall saying "fûck" any company at all, are you seeing things or reading them as you want to read them :rolleyes: ... on your way

dingding

miralize wrote: »

Yet another "things break, fûck <insert company here>" thread.

I was just complaining their poor quality (agreeing with the OP) and the lack of empathy with the customer.

OP if you back your contacts up to icloud you will be able to restore them in the apple shop. At least you will have your contacts on the phone.

miralize

With any product, from anyone, you're going to have faults. Thats just a byproduct of mass production.

The customer support issues are also random! Different employees have various levels of competence, friendliness, and apathy towards their job, that's just how it is. Its pick a straw, if they dont help, you get to ask for someone else! And I hope you did.

What my point is, albeit snark-ily, is that threads like this dont solve anything. If you're having an issue with Apple, its between you and them. Personally, I've had both good and bad experiences with Apple.

bartonso

its not a ****!

whiterebel

ION08 wrote: »

I recall them saying exactly the same thing to me when I initially rang up: expecting me to go 10 days without a phone but if i wanted to go "EXPRESS" ( 5 days:rolleyes: ) I had to pay for it myself.

It didnt really sink in at the time as I was just about to tell them that i'm already going up to Belfast.

I'm going to ring them up again tomorrow and if they expect me to pay to be 5 days without my Second faulty phone, HELL will be unleashed on the phone-line. :mad:

Are you sure you were talking to Apple? The Express option is normally next day. Even without the express you'll usually have your phone turned around within a week. Most of the time people are complimentary about Apple's support.

@Dingding - Are you sure the rattle wasn't the well known one up around the camera? If thats the case there is nothing wrong with it, and why they didn't want to change it.

ION08

miralize wrote: »

With any product, from anyone, you're going to have faults. Thats just a byproduct of mass production.

Yes, as I said I already had a "common fault" with my previous iphone 5 with the sleep/wake button not working. Call it a by product of mass production, I wasnt overly annoyed these things do happen but to have ANOTHER "common issue" on a brand new iPhone which was a replacement for an already defective iPhone following a 400km roundtrip up to Belfast is taking the pi$$ a little.

What if I get another THIRD Replacement iPhone and that one also suffers for yet another common fault? Should I non-chalantly write that off as "just a byproduct of mass production" as well? :rolleyes:

miralize wrote: »

The customer support issues are also random! Different employees have various levels of competence, friendliness, and apathy towards their job, that's just how it is. Its pick a straw, if they dont help, you get to ask for someone else! And I hope you did.

Oh dear. Regarding customer support, Inever said or implied that I had any issues with the employees or their "levels of competence" - the people I have dealt with over the phone and the guy at the Genius bar in Belfast have all been bang-on.

What I am taking issue with is the policy that Apple want me to actually pay for postage to return my second faulty iPhone - and they also want to place a 540 euro hold on my credit card in the meantime. Do you see how daft that sounds?

miralize wrote: »

What my point is, albeit snark-ily, is that threads like this dont solve anything. If you're having an issue with Apple, its between you and them. Personally, I've had both good and bad experiences with Apple.

Of course it's between me and apple, does that mean I can't come onto a public "Apple Devices" internet forum and vent my furstration / tell my story to other people who might want to hear it?

guil

ION08 wrote: »

Yes, as I said I already had a "common fault" with my previous iphone 5 with the sleep/wake button not working. Call it a by product of mass production, I wasnt overly annoyed these things do happen but to have ANOTHER "common issue" on a brand new iPhone which was a replacement for an already defective iPhone following a 400km roundtrip up to Belfast is taking the pi$$ a little.

What if I get another THIRD Replacement iPhone and that one also suffers for yet another common fault? Should I non-chalantly write that off as "just a byproduct of mass production" as well? :rolleyes:



Oh dear. Regarding customer support, Inever said or implied that I had any issues with the employees or their "levels of competence" - the people I have dealt with over the phone and the guy at the Genius bar in Belfast have all been bang-on.

What I am taking issue with is the policy that Apple want me to actually pay for postage to return my second faulty iPhone - and they also want to place a 540 euro hold on my credit card in the meantime. Do you see how daft that sounds?



Of course it's between me and apple, does that mean I can't come onto a public "Apple Devices" internet forum and vent my furstration / tell my story to other people who might want to hear it?

Like you said you were already going to Belfast so your point is moot and I've never heard of apple asking a customer to pay for postage. They always send a box and ups or target envelope and you organise them to collect it and no cost other than a phone call. Also why do you think they should send you a phone before receiving the faulty one? How do they know if you're chancing your arm or not? That's what the hold on the cc is for and within reason IMO.

Pappacharlie

I recently had issues with an iPhone 4s. It would not recharge no matter what I did with it. So I contacted Apple support as it was still under warranty. I opted to go for a charge on my credit card as they would send an immediate replacement and only charge my card if the problem was not covered by warranty. Great! I thought! My replacement phone arrived with UPS 7 working days later. Anyway plugged it in to my laptop to sync with iTunes and low and behold the replacement phone had an issue with home button and the "ringer on/off switch. I was absolutely livid!! Rang customer care and eventually got a call-back from a customer care supervisor (after a major rant).
Effectively the lovely lady said they would replace the "replacement" with a new iPhone if I could travel to Belfast, which I could not do. It emerged that replacement iPhones are not new they are "refurbs". Any sent it back to apple and was without my phone for a further 10 days. I can't understand why they do not have an agreement with their authorised re-sellers (e.g.Galmac, Galway.There's another one in The Dundrum Centre.) Apple treat their R.O.I. customers like S$$TE. Sent several emails on the subject to their very polite customer service supervisor but never had a reply. I know they have to guard against bogus warranty claims but they sure are one very arrogant company. I read recently that they had to apologise to their Chinese customers for a similar situation. You would think they would look after their little "tax haven" :)occupants a little better!! End of yet another RANT!!!

ION08

guil wrote: »

Like you said you were already going to Belfast so your point is moot and I've never heard of apple asking a customer to pay for postage. They always send a box and ups or target envelope and you organise them to collect it and no cost other than a phone call. Also why do you think they should send you a phone before receiving the faulty one? How do they know if you're chancing your arm or not? That's what the hold on the cc is for and within reason IMO.

Yes, going to Belfast was sheer coincidence and guess what, Im not going up to Belfast again anytime soon so the Apple store in belfast is out of the question, so my point isnt moot.

My options are to be left 10 days without my phone due to a second manufacturer hardware fault

or PAY for express postage myself and have €540 held on my credit card.

It may be within reason to you but what if I dont have 540 euros on my CC for apple to place on hold?

They are the options unfortunately but my point is they are pretty crap options especially considering I have just had my phone replaced

ION08

Pappacharlie wrote: »

I recently had issues with an iPhone 4s. It would not recharge no matter what I did with it. So I contacted Apple support as it was still under warranty. I opted to go for a charge on my credit card as they would send an immediate replacement and only charge my card if the problem was not covered by warranty. Great! I thought! My replacement phone arrived with UPS 7 working days later. Anyway plugged it in to my laptop to sync with iTunes and low and behold the replacement phone had an issue with home button and the "ringer on/off switch. I was absolutely livid!! Rang customer care and eventually got a call-back from a customer care supervisor (after a major rant).
Effectively the lovely lady said they would replace the "replacement" with a new iPhone if I could travel to Belfast, which I could not do. It emerged that replacement iPhones are not new they are "refurbs". Any sent it back to apple and was without my phone for a further 10 days. I can't understand why they do not have an agreement with their authorised re-sellers (e.g.Galmac, Galway.There's another one in The Dundrum Centre.) Apple treat their R.O.I. customers like S$$TE. Sent several emails on the subject to their very polite customer service supervisor but never had a reply. I know they have to guard against bogus warranty claims but they sure are one very arrogant company. I read recently that they had to apologise to their Chinese customers for a similar situation. You would think they would look after their little "tax haven" :)occupants a little better!! End of yet another RANT!!!

That's very poor form from Apple alright.

My first post was more of a rant than anything else as well.

I'm probably gonna have to clear some funds on my credit card now and get yet another replacement but if I get another dodgy one i'll be absolutely livid to the point of switching over to Samsung out of sheer principle, which I hope wont be the case.

The iPhone 4 that I had for 2 years prior to my iPhone 5 was absolutely perfect and didnt give me a days hassle.

The Iphone 5 that i have just gotten replaced because of the faulty sleep/wake button also had very poor battery life, there was definitely something wrong there but I didnt bring it up as I knew I'd be getting it replaced anyway

Blazer

Switch to Samsung? They are without a doubt the ****tiest tech company going.
Poor support across their entire range of products..witness their TVs for example..2011/2012 all ranges promised Netflix app on Smart TV..Mid 2012 Samsung decided to screw over their customers and only release it for their new high end TVs after that.. I speet on em.:mad:

culabula

Let's have anger, irritation or other annoyances expressed in proper English, people. Enough of the expletives.

120_Minutes

ION08 wrote: »

Yes, as I said I already had a "common fault" with my previous iphone 5 with the sleep/wake button not working. Call it a by product of mass production, I wasnt overly annoyed these things do happen but to have ANOTHER "common issue" on a brand new iPhone which was a replacement for an already defective iPhone following a 400km roundtrip up to Belfast is taking the pi$$ a little.

if i was making a 400km round trip to replace a faulty product regardless of manufacturer, i'd be checking the replacement worked before leaving.

ION08

120_Minutes wrote: »

if i was making a 400km round trip to replace a faulty product regardless of manufacturer, i'd be checking the replacement worked before leaving.

I wasnt making the trip for the replacement phone.
But yeah, I suppose I was a bit naive for thinking a new replacement phone wouldn't be faulty

ArklowHoop

I'm on my third iPhone 5 since October.

1st one stopped charging so I did the express replacement,received my replacement handset,it was faulty from the outset and wouldn't keep a phone signal,so I got onto apple who got me to do a sim replacement and see if it solved it,which it didnt! So I got out through to a senior customer advisor who was brilliant! And rang me at 4pm on a Monday & by midday Tuesday I had my replacement in my hand.

I've never had an issue with apples customer care! Always found them fantastic to deal with!

ION08

Just got a call back from a senior advisor from Apple, again, very nice guy, agreed to send me out a new phone via UPS once I give him my credit card details, I will then have 10 working days to send back the faulty one.

Although I understand the reason why, I'm still not too happy about them having to place a €540 hold on my credit card though...

Hopefully I wont get yet another dodgy one or that will be the last straw!

frozenfrozen

ION08 wrote: »

Just got a call back from a senior advisor from Apple, again, very nice guy, agreed to send me out a new phone via UPS once I give him my credit card details, I will then have 10 working days to send back the faulty one.

Although I understand the reason why, I'm still not too happy about them having to place a €540 hold on my credit card though...

Hopefully I wont get yet another dodgy one or that will be the last straw!

I see people complain quite a bit about the money on hold on your account, but I don't really see a problem, it's placed there while you have two iphones, and is released as soon as you give them back the faulty one. If they didn't do this there would be far more hoops to jump through for phones to be replaced, because people could simply be asking for a replacement then running off with two perfectly working phones... As long as you send back the other phone the money never gets taken and thus doesn't make a difference... The only problem would be reaching your credit limit but it's quite short term at up to 10 days, so hopefully doesn't effect people too badly..

ION08

frozenfrozen wrote: »

I see people complain quite a bit about the money on hold on your account, but I don't really see a problem, it's placed there while you have two iphones, and is released as soon as you give them back the faulty one. If they didn't do this there would be far more hoops to jump through for phones to be replaced, because people could simply be asking for a replacement then running off with two perfectly working phones... As long as you send back the other phone the money never gets taken and thus doesn't make a difference... The only problem would be reaching your credit limit but it's quite short term at up to 10 days, so hopefully doesn't effect people too badly..

Yeah that's true but my credit card doesnt have a huge limit (I got it back in my student days) so i'm gonna have to go into the bank tomorrow, put money onto my card to clear some funds just so that Apple can place a hold on the money.

As I said iunderstand why they do it, but still feel a bit hard done by considering its a more than genuine case and i'm on my second replaced iPhone

DuckSlice

As far as I'm aware your replacement won't have been brand new. They call them service models which I think are reconditioned ones. That's what they told me when I wanted a replacement.

FourFourRED

guil wrote: »

I've never heard of apple asking a customer to pay for postage.

They charge for the express delivery of a new iPhone to you and then you send them back your faulty iPhone to the same courier the same day or whenever is most convenient. €29 I think it is.

brophs

You were just very unlucky, OP. That's no consolation, but it's the truth. Plenty of us have had no issues with the iPhone 5.

TBi

etxp wrote: »

As far as I'm aware your replacement won't have been brand new. They call them service models which I think are reconditioned ones. That's what they told me when I wanted a replacement.

It depends on the replacement. Some are new some are refurbished. Depends on the problem and condition of the phone you are returning.

Although my replacements could have been refurbished they looked brand new out of the box. No blemishs/scratchs/dirt. I returned my faulty phone in excellent condition so i'd be upset if the replacement wasn't in the same or better condition.

brophs wrote: »

You were just very unlucky, OP. That's no consolation, but it's the truth. Plenty of us have had no issues with the iPhone 5.

My dealings with Apple for hardware faults have been fantastic compared to what i've seen colleagues deal with through Samsung and HTC.

kingtiger

brophs wrote: »

You were just very unlucky, OP. That's no consolation, but it's the truth. Plenty of us have had no issues with the iPhone 5.

don't know about that, I have had nothing but problems with the iPhone5 in my workplace

my count is at 6 phones that had to returned within a couple of weeks

various issues from loosing wifi after updating to the latest firmware,

also the shutter not opening with the camera

battery / power button problems

we have given up on them and went back to the 4

tigershould

I've had my iphone 5 since launch - absolutely no problems to report.


i've also had iphone 1, 3g, 4 - and never had any kind of fault on any of them.


edit: actually i did have a problem with the home button sticking on iphone4 after about 18 months

culabula

tigershould wrote: »

I've had my iphone 5 since launch - absolutely no problems to report.


i've also had iphone 1, 3g, 4 - and never had any kind of fault on any of them.


edit: actually i did have a problem with the home button sticking on iphone4 after about 18 months

My iPhone 5 too is fantastic.

I own examples of every model ever released and have no real problems with them. But when I have run any issues by the lads in the Apple Store, the handset has been exchanged without quibble. They are truly marvellous to deal with.

(In actual fact, those issues were the fault of the God-awful network T-Mobile UK and not those of the handset itself).

drunkmonkey

I'm on my 4th iPhone5 if, one I broke myself and all the others were genuine faults with them.
Had to speak to a special department in Apple the last time one was replaced. Still the best phone out there, wouldn't dream of changing.

whiterebel

Aodhagan wrote: »

They charge for the express delivery of a new iPhone to you and then you send them back your faulty iPhone to the same courier the same day or whenever is most convenient. €29 I think it is.

They only charge for the express option where you get the replacement first. Otherwise they send UPS to collect it, and return your replacement to you, again via UPS. They don't (nor shouldn't) charge for this service.

drunkmonkey

When you do get the express service, any replacements of the replacements will be sent express and you won't have to pay again. It's nearly worth the extra few euro, it's an excellent service.

du Maurier

drunkmonkey wrote: »

I'm on my 4th iPhone5 if, one I broke myself and all the others were genuine faults with them.
Had to speak to a special department in Apple the last time one was replaced. Still the best phone out there, wouldn't dream of changing.

That last sentence doesn't accord with the rest of what you just told us. Surely they're supposed to work. That, or you just seem to just blindly purchasing these things for their name. Which makes little sense.

frozenfrozen

du Maurier wrote: »

That last sentence doesn't accord with the rest of what you just told us. Surely they're supposed to work. That, or you just seem to just blindly purchasing these things for their name. Which makes little sense.

The difference is his phones seem to be breaking but they get replaced. You're paying for the service. My phone is perfect bar the battery isn't getting as many hours than it used to. Instead of being stuck with a dodgy phone forever, I'll just get apples great customer service to replace it for a perfect new phone.

Apple charge a lot of money for things but provide a better experience IMO. You call up and get a really chatty nice person who just sorts things out for you and tries to make it as painless as possible in my experience. My previous phone wasn't an apple product and the service and experience reflected that.

With apple you get the name, a beautiful looking phone which "just works" and when it doesn't just work then you send it back and hey presto it just works again. Drop your iphone in the sink? apple replace it for 180 euro. Phones aren't about benchmark scores, it's about their functionality and the user experience. Everyone who holds an iphone should be able to appreciate the feeling that yes it does feel like it is worth the huge price. And if you can't appreciate that then you simply hate apple, just because it's apple.

dingding

whiterebel wrote: »

@Dingding - Are you sure the rattle wasn't the well known one up around the camera? If thats the case there is nothing wrong with it, and why they didn't want to change it.

No, the new phone has a rattle around the camera, the old one it was a substantial rattle with something large moving about. From the web it bore all the hallmarks of a loose battery.

When you pressed the screen it temporarily stopped.

drunkmonkey

du Maurier wrote: »

That last sentence doesn't accord with the rest of what you just told us. Surely they're supposed to work. That, or you just seem to just blindly purchasing these things for their name. Which makes little sense.

They do work brilliantly, I just got unlucky, can happen with any phone. Its nothing to do with name, it's got the most polished OS of any phone.

du Maurier

frozenfrozen wrote: »

The difference is his phones seem to be breaking but they get replaced. You're paying for the service. My phone is perfect bar the battery isn't getting as many hours than it used to. Instead of being stuck with a dodgy phone forever, I'll just get apples great customer service to replace it for a perfect new phone.

Apple charge a lot of money for things but provide a better experience IMO. You call up and get a really chatty nice person who just sorts things out for you and tries to make it as painless as possible in my experience. My previous phone wasn't an apple product and the service and experience reflected that.

With apple you get the name, a beautiful looking phone which "just works" and when it doesn't just work then you send it back and hey presto it just works again. Drop your iphone in the sink? apple replace it for 180 euro. Phones aren't about benchmark scores, it's about their functionality and the user experience. Everyone who holds an iphone should be able to appreciate the feeling that yes it does feel like it is worth the huge price. And if you can't appreciate that then you simply hate apple, just because it's apple.

Why is this an automatic assumption, as though you sternly have to defend with this sentiment? Maybe others choose not to have this particular OS and don't hate Apple. Those notions can exist seperately. It really should be as simple as that in my opinion.

If people hated for reasons you describe then they're clearly simpletons.

I agree with you on the user experience and its importance etc., but getting into the "everyone who holds an iphone..." adulation is a step too far.

frozenfrozen

du Maurier wrote: »

Why is this an automatic assumption, as though you sternly have to defend with this sentiment? Maybe others choose not to have this particular OS and don't hate Apple. Those notions can exist seperately. It really should be as simple as that in my opinion.

If people hated for reasons you describe then they're clearly simpletons.

I agree with you on the user experience and its importance etc., but getting into the "everyone who holds an iphone..." adulation is a step too far.

Are you saying that you think iphones don't feel valuable? I've held a lot of the high end android phones and they feel nice but anything less than the flagship models feel cheap to put it simply.

The post was clearly not for you if you insist that others can just have other OS's. I completely agree with that, what I don't agree with is people who say that iPhones aren't worth the premium price. They have a huge perceived value which is what I was alluding to as being very important in a top end consumer phone.

Prodigious

I don't like Apple.

I will admit, that the iPhone 5 does look and feel good. €700 ? No. Perhaps €400.
It does feel more valuable and strong than the S3 or S4, but the HTC One beats it in this regard IMO.

EireLemon

I don't think you should blame the company, no product is perfect, from ANY company. You just got the bad side of the stick

frozenfrozen

Prodigious wrote: »

I don't like Apple.

I will admit, that the iPhone 5 does look and feel good. €700 ? No. Perhaps €400.
It does feel more valuable and strong than the S3 or S4, but the HTC One beats it in this regard IMO.

I can't comment on the HTC one but I'll take your word for it. The iphone will hold its value though. I had an iphone 4 for two years, bought it for 580 euro. Sold it to my sister for 300 euro and she sold it a few weeks ago for 250. I see samsung galaxy S3's being sold on adverts now for 300 euro. They're a lot newer than the iPhone 4, and although I'm not at all sure my guess is that they originally sold for a fairly comparable price.

Because iPhones aren't based on benchmark results there is only a rush to upgrade for increased functionality and aesthetics. On the android people seem to upgrade for mostly functionality and the fact that their phone will have an 8 core processor. iPhones stay pretty and androids get outdated.
I'm happy to be able to do everything I need to do on my phone and go home to my monstrously powerful pc to do things that actually require it.

Next time I'm changing phone I'll choose whatever gets me a full day of battery, without having to mess with turning push emails off and lowering the brightness. I'm no apple fanboy but their phones are great


EDIT: Sorry this is descending into apple vs the world. The argument has been done to death by me already and the rest of the world and it never works out so my opinions are above and I don't really want to keep arguing so we can agree to disagree on the everything.. on the topic of this thread apple have great customer service which warrants the extra price. now I'm done

EireLemon

I have an ordered iPhone 5 which will be coming this week, So excited, However hope I made the right decision!

du Maurier

drunkmonkey wrote: »

They do work brilliantly, I just got unlucky, can happen with any phone. Its nothing to do with name, it's got the most polished OS of any phone.

Yes, they do. I don't want to get drawn in comparing other operating systems so I'll leave that aside.

All I was merely noting in this thread was that you needed to get 4 of them. If it was something else (of anything in the world:)) you'd have quit after the second one I'm sure.

I'm just looking at the general populus' blind faith in a label, in particular this one.

Prodigious

frozenfrozen wrote: »

I can't comment on the HTC one but I'll take your word for it. The iphone will hold its value though. I had an iphone 4 for two years, bought it for 580 euro. Sold it to my sister for 300 euro and she sold it a few weeks ago for 250. I see samsung galaxy S3's being sold on adverts now for 300 euro. They're a lot newer than the iPhone 4, and although I'm not at all sure my guess is that they originally sold for a fairly comparable price.

Sadly you're correct. This is due to the wide range of ever improving android phones on the market. The iPhone appeals (not exclusively) to the "non tech" people who want a so called "top of the range phone". There is only one brand of apple phone, so it will always retain a slightly higher value, despite its inferiority in specs.

du Maurier

frozenfrozen wrote: »

Are you saying that you think iphones don't feel valuable? I've held a lot of the high end android phones and they feel nice but anything less than the flagship models feel cheap to put it simply.

The post was clearly not for you if you insist that others can just have other OS's. I completely agree with that, what I don't agree with is people who say that iPhones aren't worth the premium price. They have a huge perceived value which is what I was alluding to as being very important in a top end consumer phone.

No, I wouldn't say that at all. Definitely aesthetically pleasing to the eye, but somewhat toy-like in my opinion:) The iphone 5 with a bigger screen is an improvement looks-wise as I'm a fan of larger screens.

A perceived value is what's amiss here. Not a true reflection of anything really.

Anyway, I'm not gonna suck the life out of the thread going off on a tangent.

drunkmonkey

du Maurier wrote: »

Yes, they do. I don't want to get drawn in comparing other operating systems so I'll leave that aside.

All I was merely noting in this thread was that you needed to get 4 of them. If it was something else (of anything in the world:)) you'd have quit after the second one I'm sure.

I'm just looking at the general populus' blind faith in a label, in particular this one.

If it was an android/Nokia it would have taken weeks not days to get the phone replaced, Apple made it as painless and quick a service as possible. It's the best service I've received ever from a phone manufacturer. Granted I had to pay a premium for it but to me it was entirely worth it.

frozenfrozen

Prodigious wrote: »

Sadly you're correct. This is due to the wide range of ever improving android phones on the market. The iPhone appeals (not exclusively) to the "non tech" people who want a so called "top of the range phone". There is only one brand of apple phone, so it will always retain a slightly higher value, despite its inferiority in specs.

The inferiority in specs is matched by the fact that every app on the app store (yes the app store which is supported heavily be the increased price) just works. Now something that I do have the experience of is people waiting for things like vine to be ported to their specific flavour of android. Because android phones come in all shapes and sizes the apps can't simply be scaled to work on the hardware.

You're right about non-tech people wanting an iphone because they think it's the best, when in most cases a 500 euro cheaper phone would do them. It's a silly phenomenon but it's everywhere in the world. Read: brands, perceived value

du Maurier wrote: »

No, I wouldn't say that at all. Definitely aesthetically pleasing to the eye, but somewhat toy-like in my opinion:) The iphone 5 with a bigger screen is an improvement looks-wise as I'm a fan of larger screens.

A perceived value is what's amiss here. Not a true reflection of anything really.

Anyway, I'm not gonna suck the life out of the thread going off on a tangent.

The iphone is far from a toy in fairness. The rounded plastic of a lot of the android phones is far more toyish if you want to go down that route, and the toyish nature of tweaking and fiddling an android phone is quite far removed from the very business like demeanor of the iphone. IMO moot point.

Perceived value is everything on items like this. People are forking out big money to buy something which they have on them all the time. Like an expensive watch. Sure a 50 euro watch can keep time accurately, and hey maybe some of them may tell the date too. But a 500-1000 watch's price is still justified by a lot of people because, well, it's their watch.

Just like judging cars by their spec sheets and 0-60mph times, judging a phone by benchmarks is wrong. Sure, a phone may be faster than another, but user experience is what is important. Everyone who gets an iphone has an iphone, which are all across the board lovely to use, the UI is getting stale but hey that's going in autumn anyway. Whereas everyone who goes to android has so much choice to customise this and that and everything that really in the end of it you don't have a unified experience with anyone else. Anyone can pick up and iphone and just take a picture or send a text. Getting through the menus on some flavours of android is like trying to operate controls on a space ship. I have handed my grandmother my phone before and she was able to work out how to use it. More importantly my father was able to use it, and he's still trying to get to grips with his nokia, which has had the same UI for about 10 years. The standard nature of iphones isn't a complete drawback. Apple have a team of people who create the ui to try to benefit most people. Yes being able to customise it yourself is good, but are you sure you'll do a better job than the people paid hundreds of thousands of dollars? Evidently yes in some cases, but for the most part I just see people choose different fonts on their android phones. It's the techy people on both sides who do the only customization that matters, and lets face it that's really not what matters with items like phones which are created to be sold to the masses



*wipes sweat from brow*

FourFourRED

whiterebel wrote: »

They only charge for the express option where you get the replacement first. Otherwise they send UPS to collect it, and return your replacement to you, again via UPS. They don't (nor shouldn't) charge for this service.

That's what I just said.

whiterebel

Aodhagan wrote: »

That's what I just said.

Sorry, it should have been quoted against Guil's post.

guil

whiterebel wrote: »

Sorry, it should have been quoted against Guil's post.

I should of said I was referring to the normal repair rather than the express