Recording calls to Eircom, UPC etc

goldenhoarde

Hi

Just a query for when dealing with companies such as Eircom, UPC and others over the phone. As most if not all tell you they may record the call can you do the same or do you need to tell the person that answers that you are recording it as well?

Regards

wmpdd3

You have to tell them as soon as they answer the phone, they will usually consult with a supervisor and then continue the call. I find it great for getting to the point especially with banks.

keithclancy

You can record the call, but it is only admissible if you inform them prior to this.

Policy at most companies is to terminate he call once they have been informed they are being recorded.

goldenhoarde

Thats what i though i.e they would hang up or get advice before continuing. I did assume you would need to tell them first thing but wanted to see what people though.

Melendez

This post has been deleted.

PeteK*

What do you use to record your calls?

irishgeo

PeteK* wrote: »

What do you use to record your calls?

some of the rooted smartphones have the ability.

PeteK*

What's a rooted smartphone?
I use an iPhone and tried do it in the past but failed. :P

dudara

Posters - questions about smartphones can be asked in an appropriate tech forum.

dudara

wmpdd3

Companies record my calls all the time, twice I have had to have a call found and played back to me as the notes on my account were wrong. After that I decided to record my calls, already I have had a complaint against a bank upheld as I submitted a transcript of the call.

ytpe2r5bxkn0c1

wmpdd3 wrote: »

Companies record my calls all the time, twice I have had to have a call found and played back to me as the notes on my account were wrong. After that I decided to record my calls, already I have had a complaint against a bank upheld as I submitted a transcript of the call.

Do you advise then that you are recording the calls? By law you must.

wmpdd3

Of course, see my post above, I have never had anyone end the call.

slimjimmc

Peter Harsh Gull wrote: »

Do you advise then that you are recording the calls? By law you must.

Must you?
According to the Interception of Postal Packets and Telecommunications Messages (Regulation) Act 1993, referenced in post #5 there is no such obligation since apparently it's enough that only one party has consented.

dudara

This might be a better topic for the Legal Discussion forum

dudara

BurnsCarpenter

I believe a company is obliged to inform a private individual if a call is being recorded, under Data Protection legislation.
But it doesn't work the other way because a private individual isn't considered a 'data controller'.
But don't quote me on that. :pac: