Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Online purchase entered wrong address.

  • 27-05-2013 11:16pm
    #1
    techguy
    Registered Users, Registered Users 2 Posts: 2,236 ✭✭✭


    Well, this is embarrassing!

    I ordered something a month ago from a German online store. I have not yet received the item and have just looked at my order on the site.

    It turns out that I entered the wrong apartment number on the billing/shipping addresses.

    What is the best thing to do now? I'm going to contact the apartment I entered first, then post office, then the seller.

    Given a scenario where the item is lost/returned to seller what happens then and who pays?

    As a sidenote, I'm kind of surprised that the payment was authorized on my credit card after inputting the wrong address?


Comments

  • #2
    kerry4sam
    Registered Users, Registered Users 2 Posts: 15,127 ✭✭✭✭kerry4sam


    techguy wrote: »
    Well, this is embarrassing!

    I ordered something a month ago from a German online store. I have not yet received the item and have just looked at my order on the site.

    It turns out that I entered the wrong apartment number on the billing/shipping addresses.

    What is the best thing to do now? I'm going to contact the apartment I entered first, then post office, then the seller.

    Given a scenario where the item is lost/returned to seller what happens then and who pays?

    As a sidenote, I'm kind of surprised that the payment was authorized on my credit card after inputting the wrong address?

    Hi there techguy,


    Did you receive a tracking number by any chance?

    re: payment on cc and different address - that's not unusual that it still went through as it could be seen as a gift from you to another sent direct to their (wrong address you input) address. Nothing unusual about that scenario happening :)

    Try track online first; contact address you input and ask if they have received or if they do receive would they be so kind as to pass it over. Contact the store in writing and inform them of the error and ask whether it was sent; returned to them; and current status of shipment.

    Hope you receive your delivery though :)


  • #3
    havetoquit
    Registered Users, Registered Users 2 Posts: 429 ✭✭havetoquit


    A German seller has somehow made a mistake with my address by using wrong house number and putting the town in wrong place. She used Hermes and can verify that my parcel arrived in Ireland 28 May.

    Does anyone know where under these circumstances my parcel is kept, as it has not been returned to sender. She has sent me all details of tracking number etc and when I tracked it, it just stated that address incorrect. It has not been returned to sender. Who should I contact in this situation please.

    I am unsure if the sender should contact Hermes herself, explain and give them the correct address, or if I should do so, bearing in mind that it appears to be already in Ireland.
    Many many thanks if anyone can help, as the parcel contents are not replaceable and of somewhat importance to me.


Advertisement