Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Irish Ferries - Refund policy

  • 22-05-2013 9:09pm
    #1
    BlazingSaddler
    Registered Users, Registered Users 2 Posts: 1,173 ✭✭✭


    Hi all,

    I have a return sailing booked for tomorrow which has been cancelled, they have offered me the choice of 2 other sailings, neither of which suits. I now want to cancel. Will I be entitled to a full refund for the return leg? I cannot get hold of anybody in Irish Ferries but could do with knowing now so that I can book the Stena Line sailing.

    Thanks!


Comments

  • #2
    coylemj
    Registered Users, Registered Users 2 Posts: 25,620 ✭✭✭✭coylemj


    From the Irish Ferries website....

    EU regulation 1177/2010 establishes the right of all passengers travelling by sea to assistance in certain circumstances where a ferry is delayed or cancelled.

    Irish Ferries Charter

    Delays or Cancellations
    In all cases, if the sailing you are booked on is cancelled, or delayed by more than 90 minutes, you are entitled to re‐routing onto an alternative sailing to your destination at no extra cost, or reimbursement of the ticket price.

    If the sailing you travel on, either as you had originally booked, or as a result of being re‐routed, arrives later than your original scheduled arrival time, due to a technical issue only (not weather related or extraordinary circumstances) you may be entitled to a refund of 25% or 50% of the price paid for the affected journey leg. The amount of the refund is related to the overall journey
    time and the length of the delay and is dependent upon circumstances.


    Irish Ferries Charter – Disrupted Travel


Advertisement