Bookmaker voided my bet

sb78

Hi all,

hope I'm ok with posting this here, even though its not a horse racing bet but rather a golf bet.

Yesterday, I placed an in-running online bet on S-M Bae to win the Byron Nelson classic.
At the time he was leading by 4 shots, early in the final round.
The bookie in question is not a mainstream one, though they do have a good presence in the UK.

The price offered by the bookie was 7/2.
I put €170 on him to win, so in theory I would have won nearly 600 Euro.
Looking back, I assume the 7/2 was a typo and it should have been 2/7.

Last night after the tournament was over I got an email from said bookmaker saying the price quoted was a palpable error, and that my bet was void.

What can I do here, or do I have any rights?

I have read online that mainstream bookies may offer you something for fear of loss of reputation, but I'm not sure about this one

Many thanks in advance.

Dicky Pride

You have no rights. This happens almost every day and the bookies never pay out. You knew it was a mistake and if they paid out, then you would have withdrawn the money and thought "happy days", and you would have been right. But they copped it, so you're better off just forgetting about it now.

jamesbondings

this happened to me with a larger bookies, i put a bet on in play at lets say 2-1 put 100 on should have got 300 back, after the bet was settled it actually gave me 3 euro. in play is a nightmare the bookies always win and have themselves well covered in their online betting ts and cs

the groutch

they do have Ts & Cs to cover them for this sort of thing, so there's not much you can do.
had it been a small amount they might have let it go as a goodwill gesture.
however they should still pay you at the 2/7 rather than void it imo, as you did still back a winner.

BQQ

Have a look at their terms and conditions. (which you agreed to when you registered an account)

I'd be very surprised if they don't have it there in black and white.
Pretty standard practice that obvious mistakes are voided.

You could chance your arm with customer service and they might pay you the 2/7 or give you a free bet, but i wouldn't hold my breath.

Cork24

as far as i know the bookies have the right to void your bet..

see T&C

sb78

thanks all for quick response,

my argument would be that my bet was still a winner so I should get some sort of payout.

When you are betting in-vision on golf tournaments, you don't have time to ring up and ask them if the price is correct as its will be changed quickly due to it being a live event...

luketitz

I'd also be of the opinion that it should've been paid at the correct price, e.g. 2/7, but each bookie has varying t's and c's so I'd imagine they've voided it within their rights. You should e-mail their support detailing your argument an await an official response.

the groutch

I wonder would they have sent the same email voiding the bet if the bet had lost? :rolleyes:

chipsdave

Highly unlikely that a E170 wager at 7-2 would go unmissed for the duration of the round with ANY Firm ESP given the huge price discrepancy and they choose NOT to e-mail you until AFTER the event !!
Judge Judy's summing up would be : Young Man you were clearly trying it on placing your wager at odds of 7-2 knowing the true odds to be considerably less , however you should have been NOTIFIED much sooner by The Bookmaker in Question , AWARDS to The Plaintiff Stake returned e170 + 48.57.

sb78

chipsdave wrote: »

Highly unlikely that a E170 wager at 7-2 would go unmissed for the duration of the round with ANY Firm ESP given the huge price discrepancy and they choose NOT to e-mail you until AFTER the event !!
Judge Judy's summing up would be : Young Man you were clearly trying it on placing your wager at odds of 7-2 knowing the true odds to be considerably less , however you should have been NOTIFIED much sooner by The Bookmaker in Question , AWARDS to The Plaintiff Stake returned e170 + 48.57.

I wrote to them last night, as of yet, unsurprisingly, no response back.
I will probably have to call them to get anywhere on this,
But as another poster said, If I lost the bet I would have no recourse with them

byronbay2

the groutch wrote: »

I wonder would they have sent the same email voiding the bet if the bet had lost? :rolleyes:

Exactly. If Bae had lost, I don't think they would have been voiding the bet afterwards! You have backed a winner and should definitely be getting the correct price that was applicable at the time you placed your bet.

ardmacha

Bookmakers have an ideal setup. If you make a mistake and miscalculate odds, then tough titty. If they make a mistake they just cancel the bet. They have (and are allowed get away with it) the most unbalanced T&Cs known to mankind.

Perhaps it is not tenable to have bets stand in every case of error, but there should be compensation e.g. cancelled bets should attract a payment of some sort to at least make errors less likely.

fangee

byronbay2 wrote: »

Exactly. If Bae had lost, I don't think they would have been voiding the bet afterwards! You have backed a winner and should definitely be getting the correct price that was applicable at the time you placed your bet.

This seems to me to be the fairest way for the Bookie to deal with it.

They must assume some culpability in providing the incorrect price and they can not assume you were trying to take advantage as "in running prices"can change so quickly.

While you were online the guy could have gone in the water and the 7/2 might have been applicable and you would have no comeback re cancelling your bet.

They have to assume some responsibility for poorly trained staff for advertising the incorrect price.

They will know EXACTLY what price he was when you struck the bet and should pay you out at that price.

Explain your case but keep it very simple.

Close your account with them if they do not resolve this to your satisfaction.

If they offer you a free bet to keep your account open then use that bet and STILL close your account once the free bet is settled.

sb78

hi all, as predicted by many here, I didn't get anywhere with the bookmaker in question..I am still going back and forth with them, but I doubt I'll get even a free bet from them..below is the robot-like response I got from them this morning...

"As per terms and conditions, X does not accept any responsibility for typing, human or palpable errors, which lead to obvious price errors. In such cases all bets will be deemed void. X will always attempt to contact the customer where possible to advise of any voided bets"

The thing is they didn't contact me until the event was over, so I had no chance to place another bet...

Pat power

sb78 wrote: »

Hi all,

hope I'm ok with posting this here, even though its not a horse racing bet but rather a golf bet.

Yesterday, I placed an in-running online bet on S-M Bae to win the Byron Nelson classic.
At the time he was leading by 4 shots, early in the final round.
The bookie in question is not a mainstream one, though they do have a good presence in the UK.

The price offered by the bookie was 7/2.
I put €170 on him to win, so in theory I would have won nearly 600 Euro.
Looking back, I assume the 7/2 was a typo and it should have been 2/7.
Last night after the tournament was over I got an email from said bookmaker saying the price quoted was a palpable error, and that my bet was void.

What can I do here, or do I have any rights?

I have read online that mainstream bookies may offer you something for fear of loss of reputation, but I'm not sure about this one

Many thanks in advance.

who was the bookmaker mate?
you should at the very least be getting paid out as a 2/7 winner,shameful really

sb78

fangee wrote: »

This seems to me to be the fairest way for the Bookie to deal with it.

They must assume some culpability in providing the incorrect price and they can not assume you were trying to take advantage as "in running prices"can change so quickly.

While you were online the guy could have gone in the water and the 7/2 might have been applicable and you would have no comeback re cancelling your bet.

They have to assume some responsibility for poorly trained staff for advertising the incorrect price.

They will know EXACTLY what price he was when you struck the bet and should pay you out at that price.

Explain your case but keep it very simple.

Close your account with them if they do not resolve this to your satisfaction.

If they offer you a free bet to keep your account open then use that bet and STILL close your account once the free bet is settled.

Pat power wrote: »

who was the bookmaker mate?
you should at the very least be getting paid out as a 2/7 winner,shameful really

You're right...
Think I was being too nice by not naming them, but that's me..:)
<snip>

Shame on you <snip>

Mod edit: Please don't name and shame.

sb78

Another reason to avoid the non-mainstream bookies...
Will be closing my account shortly

Pat power

sb78 wrote: »

Another reason to avoid the non-mainstream bookies...
Will be closing my account shortly

Shame on them is right
You should ring them up and give them a bollixking and explain your situation and tell them your account closed immediately f*cking joke

rossom

sb78 wrote: »

Another reason to avoid the non-mainstream bookies...
Will be closing my account shortly

Tell them that if you don't get paid out at the odds they were supposed to then you will close your account. Say you'll be informing everyone of the incident unless this happens. Make up some spiel that you feel so hard done by that you'll go out of your way to ensure <snip> inability to act in good faith is very much public knowledge and if they still don't budge close the account.

Certainly worth a try and they'd be stupid not to pay you out given the negative publicity it will have caused them.

sb78

rossom wrote: »

Tell them that if you don't get paid out at the odds they were supposed to then you will close your account. Say you'll be informing everyone of the incident unless this happens. Make up some spiel that you feel so hard done by that you'll go out of your way to ensure Jenningsbet's inability to act in good faith is very much public knowledge and if they still don't budge close the account.

Certainly worth a try and they'd be stupid not to pay you out given the negative publicity it will have caused them.

thanks Rossom, will give it a try and I'll post on here how I got on

sb78

Below was the official response from <snip> this morning:

"As per previous emails, this bet has been made void and will not be paid out. If you wish to close your account then please confirm this in writing"

I rang them yesterday as well to complain, but I'm not wasting more money again by calling the U.K.

I have been betting for 20 years and that's definitely the worst customer service experience I've ever had

I hope to God I clean them out over the next few days. I have a few pending bets as well that won't settle until the weekend but after that I will close the account

fangee

sb78 wrote: »

Below was the official response from <snip> this morning:

"As per previous emails, this bet has been made void and will not be paid out. If you wish to close your account then please confirm this in writing"

I rang them yesterday as well to complain, but I'm not wasting more money again by calling the U.K.

I have been betting for 20 years and that's definitely the worst customer service experience I've ever had

I hope to God I clean them out over the next few days. I have a few pending bets as well that won't settle until the weekend but after that I will close the account

Don't let apathy take over in a few days when you are less angry about the situation. Vote with your feet.

They are a lot of Bookies out there offering a much better service.

BET365 seem to be a very good bookie.

sb78

fangee wrote: »

Don't let apathy take over in a few days when you are less angry about the situation. Vote with your feet.

They are a lot of Bookies out there offering a much better service.

BET365 seem to be a very good bookie.

Love Bet365. I have an account with most of the mainstream bookies.
<snip> have a free bet offer but their prices are terrible, and you cannot get a price until after 10am.

Danny2580

Free bet my arse. Your right here is to be paid at the correct price when the bet was struck, ie. 2/7. They accepted the bet, but quoted you the wrong price which is fine. You still get the correct price, though. Tell them you are aware of this and that if you're not paid out at 2/7 you'll be taking the matter to IBAS (most Irish bookmakers are also adjuducated by ibas.co.uk) or the Ombudsman.

jhegarty

So they get to keep on money on loosing bets and void all the winning ones.

Nice business to be in.

sb78

everything appears to be in their favour alright

Pat power

jhegarty wrote: »

So they get to keep on money on loosing bets and void all the winning ones.

Nice business to be in.

shameful carry on:mad: