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Magnet postponing my Fatpipe fibre launch

  • 16-05-2013 5:49pm
    #1
    finnteme
    Registered Users, Registered Users 2 Posts: 970 ✭✭✭


    I contacted Magnet Sales one month ago, and was gladly promised the fibre connection at the end of may.. Received the equipment and the normal BB connection, that is suffering from congestion at the night time (getting around 3mb/s in after 8pm,13 mb/s before that).

    They tried to investigate it, but then just gave up and told that it is an congestion issue, that shouldnt exist.. Ok, it was fine for me, because there was only couple of weeks when i would be upgraded to the fibre.. NOT..Also the BB was down several days because of configuration error of their side, where they first tried to blame my internal wiring and asking me to hire an electrician..

    Received an email today,that unfortunatly im not going the get upgraded, since the launch has been delayed, and they cannot give me def. answer for installation date.

    Im furious at this point, i already cancelled UPC that was only able to deliver 25 mb/s BB here, and now im stuck in 13mb/s at best BB.

    They told me that i can cancel for free if i want, but im still annoyed!

    This has been taken so much my time returning modems, calls with tech.support/sales etc, and now they just simply tell me that i cant upgrade at the moment..

    :(


Comments

  • #2
    PhilMcGee
    Registered Users, Registered Users 2 Posts: 191 ✭✭PhilMcGee


    That doesnt give me any confidence with Magnet at all.
    Im currently trying to figure out who to get fiber from


  • #3
    2012paddy2012
    Registered Users, Registered Users 2 Posts: 2,880 ✭✭✭2012paddy2012


    PhilMcGee wrote: »
    That doesnt give me any confidence with Magnet at all.
    Im currently trying to figure out who to get fiber from

    Hi I wonder if you get fibre could you let me know how you find it works!?😊

    Thks
    Paddy


  • #4
    lotas
    Registered Users, Registered Users 2 Posts: 934 ✭✭✭lotas


    PhilMcGee wrote: »
    That doesnt give me any confidence with Magnet at all.
    Im currently trying to figure out who to get fiber from

    Are they all not in the same boat? Its EIRCOM that screwed up, not magnet... Vodafone will have the same problem, i am guessing... Eircom screwed the pooch... anyway, it was still silly moving from a working UPC connection... UPC broadband in the hand is worth 2 Eircom connections in the bush...


  • #5
    Richard Dower
    Banned (with Prison Access) Posts: 21,634 ✭✭✭✭Richard Dower


    lotas wrote: »
    UPC broadband in the hand is worth 2 Eircom connections in the bush...

    :P


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