Sky Broadband - Serious Problem!

AlanS181824

Hi, I've been a Sky Broadband/Phone customer since April 18.
I checked online today as this is my first official Sky broadband billing period.
Was told €75 per month for Unlimited Broadband, call and tv.
I currently have the 2 months free movies offer.
My bill is €123.62!
This includes €3+ call charges that I'm aware of.
This bill is simply outrageous.
Was told the bill would be €75 so that's what I expect to get.
Is anyone else experiencing this problem?
Also, I simply don't understand why they bill in advance...
Here's my bill.
Offer ending
30 Mar - 29 May: Your Viewing Subscription Discounted
Thank you for adding Sky Broadband and Sky Talk to your subscription

This is your first bill for these products. The addition of these products may change your regular payment amount.
Help understanding my bill

Product change
30 May: downgraded Entertainment Extra with Movies to Entertainment Extra
We'll only charge you for the days you use a service or subscription. If you cancel a service that we charge for in advance, you may see credits on your bill, refunding advance payments that would have covered the service or subscription you cancelled.


Any changes you have made to your account will be reflected in your next bill
Product change
05 May: added McAfee Parental Control
This bill was generated before you made changes to your account; the effect of these changes will be shown on your next bill.

Sky TV
Hide details€35.00
Billing Period Charges Discounts
Entertainment Extra 30 May - 21 Jun €25.97
Entertainment Extra with Movies 22 May - 29 May €16.26
Viewing Subscription Discounted 22 May - 29 May €7.23 CR
Yours at no extra cost
Sky TV total: €35.00
Sky Broadband
Hide details €21.29

You've added Sky Broadband Unlimited
You have three charges for Sky Broadband Unlimited.
This is because your previous payment had already been taken when you added Sky Broadband Unlimited.
We therefore had to add your first partial month's charge and first full month's charge to this bill, as well as your ongoing monthly charge billed one month in advance.

Billing Period Charges Discounts
Sky Broadband Unlimited 22 May - 21 Jun €10.00
Sky Broadband Unlimited 22 Apr - 21 May €10.00
Sky Broadband Unlimited 18 Apr - 21 Apr €1.29
Sky Broadband total: €21.29
Sky Talk on 05991****
Hide details €67.33

You've added Sky Talk
You have three charges for Sky Talk.
This is because your previous payment had already been taken when you added Sky Talk.
We therefore had to add your first partial month's charge and first full month's charge to this bill, as well as your ongoing monthly charge billed one month in advance.

Billing Period Charges Discounts
Sky Talk 22 May - 21 Jun €30.00
Sky Talk 22 Apr - 21 May €30.00
Sky Talk 18 Apr - 21 Apr €3.87
Yours at no extra cost
Call Charges
Domestic Calls (1 call) €0.17
Mobile Calls (7 calls) €2.15
Non-Geographic Calls (6 calls) €1.14
Sky Talk total: €67.33
Itemised call charges
Graphs
Call charge alerts
Additional Products and Services
Show details €0.00
Payment due on 22 May
€123.62

Kristopherus

Did you ring them? Or can you log into your account on the Sky website?

AlanS181824

Kristopherus wrote: »

Did you ring them? Or can you log into your account on the Sky website?

I'm going to ring them tomorrow.
It's a shame because the service itself is excellent.
I'll add my bill to my first post.

AlanS181824

THIS THREAD MAY NOW BE DELETED, -Issue sorted!
Thanks for all the help.

Kristopherus

AlanS181824 wrote: »

THIS THREAD MAY NOW BE DELETED, -Issue sorted!
Thanks for all the help.

And I was just going to say that bill is more complicated than the first one I got.:D

Glad its sorted.

Mr Simpson

Kristopherus wrote: »

And I was just going to say that bill is more complicated than the first one I got.:D

Glad its sorted.

I've posted the answer here for anyone interested

http://www.boards.ie/vbulletin/showthread.php?t=2056945868

Cabaal

cross posted to consumer issues so locking thread,