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Is Smart Telecom DSL out of service?

  • 07-05-2013 8:27am
    #1
    Solair
    Closed Accounts Posts: 7,230 ✭✭✭


    I'm just wondering if there's a general Smart Telecom outage this morning?

    My connection to the exchange is sync'd at 759 up and 11,156 down but there's no route to the outside world!

    Tried a traceroute to www.google.com and www.digiweb.ie and got nothing other than "unknown host www.google.com"

    Also using Google public DNS so that should be fairly solid.

    Connection to their forums from my iPhone on mobile data is timing out too!

    Reconnected DSL:

    Speed improved to 766 / 14,130

    But still lights on & nobody home!


Comments

  • #2
    maxheadroom
    Registered Users, Registered Users 2 Posts: 1,569 ✭✭✭maxheadroom


    Solair wrote: »
    I'm just wondering if there's a general Smart Telecom outage this morning?

    My connection to the exchange is sync'd at 759 up and 11,156 down but there's no route to the outside world!

    Tried a traceroute to www.google.com and www.digiweb.ie and got nothing other than "unknown host www.google.com"

    Also using Google public DNS so that should be fairly solid.

    Connection to their forums from my iPhone on mobile data is timing out too!

    Exactly the same here. I'm on the nutley exchange.


  • #3
    domeld
    Registered Users, Registered Users 2 Posts: 326 ✭✭domeld


    Yes.
    Whole Smart BB in Ireland is down - even website. Cant ring in to support.


  • #4
    Solair
    Closed Accounts Posts: 7,230 ✭✭✭Solair


    If this goes on more than a few minutes I'm signing up with someone else!

    Their outages are becoming a bit too frequent and their customer care is abysmal (none at the weekend!)

    Used to be a great ISP!

    ----

    Checked the phone, it's working so at least their VoIP / POTS service is still alive

    ----
    Oh well I'm off for some coffee!

    I may be taking eircom up on that eFibre offer after all!


  • #5
    Chazmundus
    Registered Users, Registered Users 2 Posts: 23 ✭Chazmundus


    Same issue in Limerick. Smart signal lost completely at around 0900. 1890 945300 no. not working.
    Back now but abysmal speed.


  • #6
    red bellied
    Registered Users, Registered Users 2 Posts: 358 ✭✭red bellied


    Down here in Sligo as well.


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  • #7
    Solair
    Closed Accounts Posts: 7,230 ✭✭✭Solair


    Seems to be up again:

    2692659648.png

    80877632.png

    Still very tempted to move to Magnet or Eircom for fibre in May though.


  • #8
    Solair
    Closed Accounts Posts: 7,230 ✭✭✭Solair


    And it's gone again !!


  • #9
    red bellied
    Registered Users, Registered Users 2 Posts: 358 ✭✭red bellied


    Joke shop, down here again as well.


  • #10
    Solair
    Closed Accounts Posts: 7,230 ✭✭✭Solair


    I notice on the smart telecom home page it now has a banner redirecting to Digiweb.

    I assume they're going to drop the Smart Telecom brand and port customers over to VDSL2 at some stage.


  • #11
    laggomundi
    Registered Users, Registered Users 2 Posts: 12 ✭laggomundi


    the problem was with their DNS servers and it seems to be sorted now


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  • #12
    Squidwert
    Registered Users, Registered Users 2 Posts: 258 ✭✭Squidwert


    :( still not working for me.


  • #13
    jimmad
    Registered Users, Registered Users 2 Posts: 159 ✭✭jimmad


    Seems fine here in letterkenny synced at 18 meg getting this on speedtest.

    2692819478.png


  • #14
    Solair
    Closed Accounts Posts: 7,230 ✭✭✭Solair


    laggomundi wrote: »
    the problem was with their DNS servers and it seems to be sorted now

    Don't think so, as I wasn't using their DNS servers and it was still down.


  • #15
    Chazmundus
    Registered Users, Registered Users 2 Posts: 23 ✭Chazmundus


    Solair wrote: »
    Don't think so, as I wasn't using their DNS servers and it was still down.

    Still down Solair? Ever after router reboot?


  • #16
    Solair
    Closed Accounts Posts: 7,230 ✭✭✭Solair


    It's back up since earlier on - wasn't around :)


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