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Sunday Business Post on-line subscriptions and log-in.

  • 29-04-2013 10:00am
    #1
    Comhrá
    Registered Users, Registered Users 2 Posts: 4,906 ✭✭✭


    Yesterday I bought an on-line edition of the Sunday Business Post.

    After reading some of the content I tried to log in again this morning to find the Sunday edition is replaced by the Daily Business Post and when I try to access the Sunday content, I'm asked to log in again, but when I enter my details, I just get the "Purchase a Subscription" page:

    "To read this content, please purchase a subscription, or log in."

    When I log in, I am directed to the Daily Business page again. Seems I can only read the purchased Sunday edition for the day I bought it?

    I phoned their helpline this morning but the lady answering the phone told me there was no-one in yet who could help with my query. It was 10.55 when I phoned.

    Anyone else have similar issues?


Comments

  • #2
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,536 Mod ✭✭✭✭Cabaal


    Have you tried contacting them for clarification?


  • #3
    Comhrá
    Registered Users, Registered Users 2 Posts: 4,906 ✭✭✭Comhrá


    Cabaal wrote: »
    Have you tried contacting them for clarification?

    Yes, As I said, I just phoned them today at 10.55 but the person who answered my call told me there was no-one in yet to help with my query.

    She suggested I email them (which I did last night) but no reply as of yet.

    Just to clarify, I logged off last night, but I couldn't log back on later in the night - hence last night's email query.


  • #4
    Comhrá
    Registered Users, Registered Users 2 Posts: 4,906 ✭✭✭Comhrá


    Just to conclude.....I had a pleasant phone call from Adrian Weckler, technology editor in the SBO who kindly explained the workings of the website and indeed I can now access my purchased content by clicking the "editions" link instead of the "Sunday Service" link I had been incorrectly clicking in order to access the Sunday edition I purchased yesterday.

    All's well with the SBP and me again :)


  • #5
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,536 Mod ✭✭✭✭Cabaal


    tippman1 wrote: »
    Yes, As I said, I just phoned them today at 10.55 but the person who answered my call told me there was no-one in yet to help with my query.

    Well no you didn't actually,
    You only edited your post to say you had tried to call them AFTER I had posted asking if you had tried to call them.

    Glad to hear it got sorted


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